9/5 KSmith -- Scheduled for 10/15 with Bernie on WO-01299632
9/4 KSmith -- Bernie requested a Wednesday. Provided 10/15 as a scheduled date and am awaiting response
9/3 KSmith -- Followed up with Bernie to schedule for 10/21
9/2 KSmith -- Followed up with Bernie to schedule for 10/21
8/28 KSmith -- Sent email to schedule for 10/21
🔧Work Performed
Inspection completed 16 items
🔍Technician Findings
Inspection due
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
15 Pcs
https://www.ebiotrack.com/inspection.php?iid=29562
📧
Email: CHC Friendship Center (10448-26-010) -- EMSAR Inspection -- WO-01299630
Completed Aug 28, 2025
To: delgadb@chc1.com
CC:
BCC:
Attachment: --none--
Subject: CHC Friendship Center (10448-26-010) -- EMSAR Inspection -- WO-01299630
Body:
Hi Bernie,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at CHC Friendship Center (10448-26-010) located at 241-249 Arch Street?
If not, would you have the contact information of the person I need to speak with?
If you are the correct
📅
WO-01299630 - Inspection - New Britain - CHC Friendship Center (10448-26-010)
Oct 15, 2025 1:00pm – 3:00pm
Work Order: WO-01299630
Account: Community Health Center CHC New Britain
Customer Case Number:
Location: CHC Friendship Center (10448-26-010)
Address: 241-249 Arch Street, New Britain, CT 06051
Manufacturer:
Model #:
Serial #:
Contact Name: Bernie Delgado
Contact Phone: (860) 347-6971
Contact Em
Timeline
📞
Case Linked Aug 26, 7:02 AM
Case Number:00522016
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Aug 26, 9:53 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳3.0 business days
👷
▶
2
Technician Assigned Aug 28, 1:23 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:2d 3h
⚠️6.0 business days
🗓️
▶
2
Status: Scheduled Sep 5, 12:05 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-10-15T17:00:00.000+0000
🚨28.0 business days
⏱️
▶
2
5x Labor Added Oct 15, 8:23 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Edward Arias
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:40d 8h, 0m
⏳2.4 business days
📄
▶
2
Status: Ready to Bill Oct 17, 4:43 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳1.9 business days
🧾
Invoice Created Oct 20, 8:42 AM
Invoice Number:SM-244093
Bottlenecks
Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 5.8 business days (threshold: 4.0 business hours)
Exceeded by 5.3 business days
Scheduled
Duration: 28.0 business days (threshold: 2.0 business days)
Exceeded by 26.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)