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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01299667 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Mountainview Hospital — 3100 N Tenaya Way, Las Vegas NV, 89128

Aug 26, 2025 → Dec 31, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✗ SLA Missed (2 biz days late)
Active: 87 biz days
Paused: 1 biz days
🕐 Clock stopped: Completed (Jan 6, 2026)
▶ Clock Running
Status: Created
Aug 26 → Aug 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Aug 26 → Aug 27, 2025
1 business day (not counted)
▶ Clock Running
Status: Tech On Site
Aug 27 → Aug 30, 2025
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Completed
Aug 30 → Aug 30, 2025
0 business days (counted)
Running total: 2 of ? biz days used
85d
▶ Clock Running
Status: Incomplete
Aug 30 → Jan 6, 2026
85 business days (counted)
Running total: 87 of ? biz days used
▶ Clock Running
Status: Completed
Jan 6 → Jan 6, 2026
0 business days (counted)
Running total: 87 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 6 → Jan 6, 2026
0 business days (counted)
Running total: 87 of ? biz days used
Created: Aug 26, 2025 Completed: Jan 6, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Aug 26 → Aug 26 Created ▶ Running 0 0
Aug 26 → Aug 27 Ready for Release ⏸ Paused 1 —
Aug 27 → Aug 30 Tech On Site ▶ Running 2 2
Aug 30 → Aug 30 Completed ▶ Running 0 2
Aug 30 → Jan 6 Incomplete ▶ Running 85 87
Jan 6 → Jan 6 Completed ▶ Running 0 87
Jan 6 → Jan 6 Assigned ▶ Running 0 87
Dispatch 0.1d
Holding 0.9d (excluded)
Field Work 3.0d
Incomplete 85.0d (excluded)
Billing 2.8d
✗ SLA Missed
Dispatch
0.1 days
Holding (excluded from total)
0.9 days
Field Work
3.0 days
Over SLA
Incomplete (excluded from total)
85.0 days
Billing
2.8 days
Over SLA
Created: Aug 26, 2025 Due: Dec 31, 2025 Completed: Dec 31, 2025 (on time)
📅
85.9 days Total Age
⏱️
85.0d in Incomplete Longest Stage
🔄
13 transitions Status Changes
⚠️
10.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Aug 26, 2025
Visit 2 Aug 27, 2025
Visit 3 Aug 28, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00522180
URGENT Philips WO Request
Closed
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
Priority
Standard
Origin
Email
Reason
New Case
Contact
Lisa Risucci
Owner
Shelby Robinson
Created
Aug 26, 2025
Work Orders from this Case (1)
WO-01299667 (current) Invoiced
FCO • Fady Messak
Created: Aug 26, 2025 • Closed: Dec 31, 2025
Completed with significant delays
Invoiced • 190 days old
🚨
Primary Delay 85.0 days stuck in "Incomplete"
⏱️
Total Delay 10.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
0.9d
Tech On Site
3.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Incomplete
85.0d
Closed
9.9d / 1.0d SLA
07e-Partial Project
3.0d
WO Correction Needed
1.5d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
IMPLEMENTED FCO86600069 AS PER FCO INSTRUCTION. ALL PA RESULTS PASSED. DEVICE READY FOR PATIENT USE.
🔍 Technician Findings
IMPLEMENTED FCO86600069 AS PER FCO INSTRUCTION. ALL PA RESULTS PASSED. DEVICE READY FOR PATIENT USE.
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📞
Case Linked Aug 26, 12:32 PM
Case Number: 00522180
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Aug 26, 1:03 PM
Work Order: WO-01299667
Type: FCO
Priority: PC
✅
Status: Ready for Release by Ashley Luman Aug 26, 2:01 PM
From: Entered
To: Ready for Release
Duration in Previous: 57m
🔧
▶
2 Status: Tech On Site Aug 26, 8:54 PM
Status: Tech On Site → 3x Labor Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 1, 5
⏱️
3x Labor Added Aug 27, 7:33 PM
Type: Labor
Status: Open
Qty: 1, 0.5
⏳ 1.6 business days
⏱️
3x Labor Added Aug 28, 9:17 PM
Type: Labor
Status: Open
Qty: 0.5, 3, 1
⏳ 1.3 business days
✔️
Status: Completed by Manny Tavares Aug 30, 10:00 AM
From: Tech On Site
To: Completed
Duration in Previous: 3d 13h
⚠️
Status: Incomplete by Manny Tavares Aug 30, 11:35 AM
From: Completed
To: Incomplete
Duration in Previous: 1h 35m
🚨 85.0 business days
✔️
▶
4 Status: Completed Jan 6, 12:01 PM
Status: Completed → Status: Assigned → Technician Assigned → Status: Closed
👷
Status: Assigned by Fady Messak
From: Completed, Assigned
To: Assigned, Completed
Duration in Previous: 3m, 0m
👷
Technician Assigned by Fady Messak
Technician: Fady Messak
🏁
Status: Closed by Fady Messak
From: Completed
To: Closed
Duration in Previous: 0m
⚠️ 7.0 business days
⏱️
Labor Added Jan 14, 9:39 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Jan 14, 9:47 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 7d 21h
⏳ 2.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Jan 15, 2:52 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 1d 5h
⏳ 2.0 business days
✔️
Status: Completed by Fady Messak Jan 19, 8:11 AM
From: WO Correction Needed, Completed
To: Completed, Closed
Duration in Previous: 3d 17h, 0m
⏳ 3.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Jan 22, 8:48 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 0h
📄
Status: Ready to Bill by Timothy Amburgey Jan 22, 4:32 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 7h 44m
💰
Status: Invoiced by Josh Longway Jan 23, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 27m

Bottlenecks

Tech On Site
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 6.9 business days (threshold: 1.0 business days)
Exceeded by 5.9 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

📞
Case 00522180
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
N/A
Created
Aug 26, 1:03 PM
Invoice #
N/A

Work Details (10)

Name Type Status Qty Amount Date
WL-02916057 Labor Open 1 $0.00 Aug 26, 8:58 PM
WL-02916058 Labor Open 5 $475.00 Aug 26, 8:58 PM
WL-02916059 Labor Open 1 $1,000.00 Aug 26, 8:58 PM
WL-02917470 Labor Open 1 $0.00 Aug 27, 7:33 PM
WL-02917471 Labor Open 1 $95.00 Aug 27, 7:33 PM
WL-02917472 Labor Open 0.5 $200.00 Aug 27, 7:33 PM
WL-02919190 Labor Open 0.5 $0.00 Aug 28, 9:17 PM
WL-02919191 Labor Open 3 $380.00 Aug 28, 9:17 PM
WL-02919192 Labor Open 1 $800.00 Aug 28, 9:17 PM
WL-03064375 Labor Open 0.016666666666667 $380.00 Jan 14, 9:39 AM

Details