Midmark Service Request Dispatch Authorization - WO-00097830
Closed
Zone 2
NWD Scaler and polisher issues.
ADDITIONAL NOTES
If Colleen is not available, anyone can set up the appointment. Best appointment times would be in the afternoon. If part(s) are
identified after speaking with Midmark Tech Service, the Service Company Tech must contact Midmark Dispatch at
937.688.9175 or dispatch@midmark.com with part number(s), quantities per serial number(s), current trip labor hour(s), and
estimated next trip labor hour(s). Midmark will send a revised estimate for customer approval, set a response deadline, and
advise the Service Company on how to proceed. For assistance, troubleshooting, or parts identification, contact Veterinary
Tech Service at 844-856-1232, option 4. Thank you!
Ship Exchanged Open 722737 002-1368-00 1.00000
Ship Exchanged Open 722737 016-1550-00 1.00000
Ship Exchanged Open 722737 016-1549-00 1.00000
8/28 KSmith -- Sent email to schedule for 9/8. FSE is on PTO all next week.
8/28 KHardison: Updated due date.
1ZE444250373312382
Estimated delivery
Tomorrow, August 29 between 9:45 A.M. - 1:45 P.M.
LINE NO: 1.1 QTY: 1 ITEM: 002-1368-00 SERIAL #: DESCRIPTION: 4-HOLE TUBING HAND PIECE KIT, VETPRO 1000
LINE NO: 2.1 QTY: 1 ITEM: 016-1550-00 SERIAL #: DESCRIPTION: O-RING KIT
LINE NO: 3.1 QTY: 1 ITEM: 016-1549-00 SERIAL #: DESCRIPTION: SP NEWTRONBLACK LARGE O-RING 12.5X1.5
8/26/25 SReich - Left a vm, gave them the WO # and told them someone would be reaching out to schedule around the arrival of parts.
🔧Work Performed
Replaced o-rings in scalar hand piece. Replaced low speed scalar tubing (cracked). Found water in regulator bowl. Unable to replicate breaker issue. Recommended a PM service be set up to replace PM components. Talking to Midmark (30 minute wait) they suggested run unit and if problem starts occurring again look into a PM kit.
🔍Technician Findings
Customer reported breaker on unit opens when using high or low speed hand piece. Also indicated scalar hand piece keeps slipping out of tube connection when being used.
⚠️Problem Description
Zone 2
NWD Scaler and polisher issues.
ADDITIONAL NOTES
If Colleen is not available, anyone can set up the appointment. Best appointment times would be in the afternoon. If part(s) are
identified after speaking with Midmark Tech Service, the Service Company Tech must contact Midmark Dispatch at
937.688.9175 or dispatch@midmark.com with part number(s), quantities per serial number(s), current trip labor hour(s), and
estimated next trip labor hour(s). Midmark will send a revised estimate for customer approval, set a response deadline, and
advise the Service Company on how to proceed. For assistance, troubleshooting, or parts identification, contact Veterinary
Tech Service at 844-856-1232, option 4. Thank you!
Ship Exchanged Open 722737 002-1368-00 1.00000
Ship Exchanged Open 722737 016-1550-00 1.00000
Ship Exchanged Open 722737 016-1549-00 1.00000
📄Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)
📧
Email:Re: Banfield Pet Hospital -- Midmark Repair -- WO-01299693
Completed Aug 28, 2025
From: Colleen.Roy@banfield.com
To: ksmith@emsar.com
Cc: Laura.Kongesor@banfield.com, Tonya.Giammarise@banfield.com
This is the first time you received an email from this sender (Colleen.Roy@banfield.com). Exercise caution when clicking links, opening attachments or taking further action, before validating its authenticity.
Secured by Check Point <https://www.checkpoint.com/harmony/email-security/email-office?friew>
Good morning,
Yes, 9/8 would work. We are also experiencing issues with the break
📧
Email: Banfield Pet Hospital -- Midmark Repair -- WO-01299693
Completed Aug 28, 2025
To: colleen.roy@banfield.com
CC:
BCC:
Attachment: --none--
Subject: Banfield Pet Hospital -- Midmark Repair -- WO-01299693
Body:
Hi Colleen,
The parts for the repair of your Midmark unit have shipped and are scheduled to arrive next week.
Would Monday, September 8th in the afternoon work for the technician to come onsite and service the unit?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
CENTRAL DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW.EMSAR.C
📋
Outbound to +17168217961
Completed Aug 26, 2025
Left a vm, gave them the WO # and told them someone would be reaching out to schedule around the arrival of parts.
📅
WO-01299693 - Repair - VetPro 1000 (Series) - Orchard Park - Banfield Pet Hospital
Sep 8, 2025 10:30am – 11:30am
Work Order: WO-01299693
Account: MIDMARK
Customer Case Number: SR 1443466 WO-00097830
Location: Banfield Pet Hospital
Address: 3425 AMELIA DRIVE, Orchard Park, NY 14127
Manufacturer: Midmark Medical
Model #: VetPro 1000 (Series)
Serial #: V2390528
Contact Name: Colleen Roy
Contact Phone: 7168217961
PDF
SRA_WO-00097830_ver1
Aug 26, 2025
JPG
SR-1443466
Sep 8, 2025
Timeline
📞
Case Linked Aug 26, 12:14 PM
Case Number:00522161
Subject:Midmark Service Request Dispatch Authorization - WO-00097830
Status:Closed
📋
▶
2
Work Order Created Aug 26, 1:56 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:3m
👷
▶
2
Technician Assigned Aug 27, 11:26 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling, Assigned
To:Assigned, Awaiting Parts - Customer
Duration in Previous:21h 26m, 0m
📅
Status: Ready for Scheduling by Kimberly HardisonAug 28, 8:48 AM
From:Awaiting Parts - Customer
To:Ready for Scheduling
Duration in Previous:21h 21m
👷
▶
2
Technician Assigned Aug 28, 10:02 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 14m
🗓️
▶
2
Status: Scheduled Aug 28, 10:19 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-09-08T18:00:00.000+0000
📅
Dispatch Scheduled by Kourtney SmithAug 29, 8:37 AM
Scheduled For:2025-09-08T18:30:00.000+0000
⚠️6.0 business days
📅
Dispatch Scheduled by Kourtney SmithSep 8, 10:10 AM
Scheduled For:2025-09-08T14:30:00.000+0000
🔧
Status: Tech On Site by Erwin ForsterSep 8, 12:15 PM
From:Scheduled
To:Tech On Site
Duration in Previous:11d 1h
✔️
Status: Completed by Erwin ForsterSep 8, 3:07 PM
From:Tech On Site
To:Completed
Duration in Previous:2h 51m
🔩
6x Parts Added Sep 8, 7:13 PM
Type:Parts, Labor, Travel
Status:Open
Qty:1, 0.41666666666667, 2.75, 18
🏁
Status: Closed by Erwin ForsterSep 8, 7:28 PM
From:Completed
To:Closed
Duration in Previous:4h 21m
📄
▶
2
Status: Ready to Bill Sep 9, 12:58 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳4.0 business days
🧾
Invoice Created Sep 14, 1:00 PM
Invoice Number:SM-240393
Bottlenecks
Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 6.0 business hours
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)