Q-00029743
Annual Equipment PM
How many pieces of equipment are in need of attention? 2
Manufacturer & Model: Ferno stair chair
Serial: 08-092274, 08-92272
Issue: Two Ferno stair chairs in need of PM service. They each have an EMSAR sticker from previous PM work.
Sales Tax Exempt No
https://www.ebiotrack.com/inspection.php?iid=29581
Ferno Washington Inc - Model 59-T EZ-Glide
Serial #: 08-092272 - Asset ID: 13272909
Ferno Washington Inc - Model 59-T EZ-Glide
Serial #: 08-092274 - Asset ID: 13272910
🔍Technician Findings
a
⚠️Problem Description
https://www.ebiotrack.com/inspection.php?iid=29581
Q-00029743
Annual Equipment PM
How many pieces of equipment are in need of attention? 2
Manufacturer & Model: Ferno stair chair
Serial: 08-092274, 08-92272
Issue: Two Ferno stair chairs in need of PM service. They each have an EMSAR sticker from previous PM work.
Sales Tax Exempt No
📧
Email:RE: Milford Ambulance Service -- EMS PMs -- WO-01299764
Completed Sep 9, 2025
From: rdunn@milford.nh.gov
To: ksmith@emsar.com
Cc: eschelberg@milford.nh.gov
Thank you! I have let my director know. We will have those two chairs ready for your technician.
Rodney
From: Kourtney Smith <ksmith@emsar.com>
Sent: Tuesday, September 9, 2025 8:06 AM
To: Rodney Dunn <rdunn@milford.nh.gov>
Subject: RE: Milford Ambulance Service -- EMS PMs -- WO-01299764
WARNING: This email originated outside of our organization. DO NOT CLICK links or attachments unless you recognize the sender and kno
📧
Email:RE: Milford Ambulance Service -- EMS PMs -- WO-01299764
Completed Sep 9, 2025
From: rdunn@milford.nh.gov
To: ksmith@emsar.com
We can do it tomorrow, the 10th. That is fine. Just let me know to confirm so I can let the crews know.
Rodney
From: Kourtney Smith <ksmith@emsar.com>
Sent: Monday, September 8, 2025 1:30 PM
To: Rodney Dunn <rdunn@milford.nh.gov>
Subject: RE: Milford Ambulance Service -- EMS PMs -- WO-01299764
WARNING: This email originated outside of our organization. DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.
P
📧
Email:RE: Milford Ambulance Service -- EMS PMs -- WO-01299764
Completed Sep 2, 2025
From: rdunn@milford.nh.gov
To: ksmith@emsar.com
This is the first time you received an email from this sender (rdunn@milford.nh.gov). Exercise caution when clicking links, opening attachments or taking further action, before validating its authenticity.
Secured by Check Point <https://www.checkpoint.com/harmony/email-security/email-office?friew>
Yes. That would be fine. Thank you!
From: Kourtney Smith <ksmith@emsar.com>
Sent: Thursday, August 28, 2025 10:35 AM
To: Rodney Dunn <rdunn@milford.nh.g
📧
Email: Milford Ambulance Service -- EMS PMs -- WO-01299764
Completed Aug 28, 2025
To: rdunn@milford.nh.gov
CC:
BCC:
Attachment: --none--
Subject: Milford Ambulance Service -- EMS PMs -- WO-01299764
Body:
Hi Rodney,
We received the request for service on your EMS units.
Would Tuesday, September 16th work for the technician to come onsite and service the units?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
CENTRAL DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW.EMSAR.COM
Disclaimer: The disclaimer covers legal notifications for EMS
📅
WO-01299764 - Preventive Maintenance - Milford - Milford Ambulance Service
Sep 10, 2025 11:00am – 1:00pm
Work Order: WO-01299764
Account: MILFORD AMBULANCE SERVICE
Customer Case Number:
Location: Milford Ambulance Service
Address: 66 Elm Street, Milford, NH 03055
Manufacturer:
Model #:
Serial #:
Contact Name: Rodney Dunn
Contact Phone: 6032490610
Contact Email: rdunn@milford.nh.gov
Due Date: 9/30/2
Timeline
📞
Case Linked Aug 26, 8:52 AM
Case Number:00522038
Subject:8/26 chat'd Oberg/Natosha site is not on ebt side
Status:Closed
📋
▶
2
Work Order Created Aug 26, 3:51 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳3.0 business days
👷
▶
2
Technician Assigned Aug 28, 10:34 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:1d 18h
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Sep 2, 8:03 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-09-16T14:00:00.000+0000
⚠️5.0 business days
📅
Dispatch Scheduled by Kourtney SmithSep 8, 1:29 PM
Scheduled For:2025-09-10T15:00:00.000+0000
⏳3.0 business days
🔧
Status: Tech On Site by Paul BonangSep 10, 12:42 PM
From:Scheduled
To:Tech On Site
Duration in Previous:8d 4h
⏱️
▶
2
6x Labor Added Sep 10, 3:46 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by Paul Bonang
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:3h 9m, 0m
⏳2.0 business days
📄
▶
2
Status: Ready to Bill Sep 11, 6:19 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🚨21.7 business days
🧾
Invoice Created Oct 13, 10:18 AM
Invoice Number:SM-240665
Bottlenecks
Ready for Scheduling
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)