Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01299791 ↗ ServiceMax

MERCY FLIGHT WNY • Repair • P7

📍 Mercy Flight WNY - Batavia — 8050 Call Parkway, Batavia NY, 14020

Aug 26, 2025 → Sep 15, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Sep 5, 2025
✗ SLA Missed
Active: 6 biz days
Paused: 7 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Sep 15, 2025)
SLA Target
▶ Clock Running
Status: Created
Aug 26 → Aug 26, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Aug 26 → Aug 27, 2025
1 business day (counted)
Running total: 1 of 7 biz days used
⏸7d
⏸ Clock Paused
Status: Awaiting Parts
Aug 27 → Sep 8, 2025
7 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 8 → Sep 8, 2025
0 business days (counted)
Running total: 1 of 7 biz days used
▶ Clock Running
Status: Assigned
Sep 8 → Sep 9, 2025
1 business day (counted)
Running total: 2 of 7 biz days used
4d
▶ Clock Running
Status: Scheduled
Sep 9 → Sep 15, 2025
4 business days (counted)
Running total: 6 of 7 biz days used
▶ Clock Running
Status: Tech On Site
Sep 15 → Sep 15, 2025
0 business days (counted)
Running total: 6 of 7 biz days used
Created: Aug 26, 2025 Completed: Sep 15, 2025
Business Days Used 6 / 7
0 7d budget
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Aug 26 → Aug 26 Created ▶ Running 0 0 / 7
Aug 26 → Aug 27 L2 Screening ▶ Running 1 1 / 7
Aug 27 → Sep 8 Awaiting Parts ⏸ Paused 7 —
Sep 8 → Sep 8 Ready for Scheduling ▶ Running 0 1 / 7
Sep 8 → Sep 9 Assigned ▶ Running 1 2 / 7
Sep 9 → Sep 15 Scheduled ▶ Running 4 6 / 7
Sep 15 → Sep 15 Tech On Site ▶ Running 0 6 / 7
Dispatch 0.8d
Material Management 8.0d
Coordinators 6.7d
Field Work 1.3d
✗ SLA Missed
Dispatch
0.8 days
Material Management
8.0 days
Over SLA
Coordinators
6.7 days
Over SLA
Field Work
1.3 days
Over SLA
Created: Aug 26, 2025 Due: Sep 15, 2025 Completed: Sep 16, 2025 (on time)
📅
13.8 days Total Age
⏱️
8.0d in Awaiting Parts Longest Stage
🔄
9 transitions Status Changes
⚠️
10.4d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00521011
Needs quote
Closed
Q-00029686 Follow up to WO-01296469 Inspection #: 29181 Asset ID: 13154816 Model: Stryker Medical - 6252 Stair-Pro FAILED INSPECTION DUE TO CRACKED BACKREST. Noticeable physical damage on device Parts Needed- Emsar to follow up with quote for needed replacement part. Parts required: 6250-001-116 Qty: 1 0025-172-000 Qty: 11
Priority
Standard
Origin
Email
Reason
New Case
Contact
Donna Cox
Owner
Jessica Sells
Created
Aug 21, 2025
Work Orders from this Case (1)
WO-01299791 (current) Invoiced
Repair • Erwin Forster
Created: Aug 26, 2025 • Closed: Sep 15, 2025
Completed with significant delays
Invoiced • 190 days old
🚨
Primary Delay 8.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 10.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.8d / 1.0d SLA
Awaiting Parts
8.0d / 3.0d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
1.6d / 0.5d SLA
Scheduled
5.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
1.2d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/15 EForster: travel covered on WO-1298515

9/9/2025 Sramen - updated due date according to ETA of parts


9/9 KSmith -- Parts are arriving on 9/10. Scheduled for 9/15 with Donna to finish remaining PMs and repairs (WO-01296445)

🔧 Work Performed
Replace backrest
🔍 Technician Findings
Cracked backrest
⚠️ Problem Description
Q-00029686 Follow up to WO-01296469 Inspection #: 29181 Asset ID: 13154816 Model: Stryker Medical - 6252 Stair-Pro FAILED INSPECTION DUE TO CRACKED BACKREST. Noticeable physical damage on device Parts Needed- Emsar to follow up with quote for needed replacement part. Parts required: 6250-001-116 Qty: 1 0025-172-000 Qty: 11 https://www.ebiotrack.com/workorder.php?wo=67759
📄 Description
Stryker 6252 Stair-PRO stair chair

Timeline

📞
Case Linked Aug 21, 1:58 PM
Case Number: 00521011
Subject: Needs quote
Status: Closed
⏳ 4.0 business days
📋
▶
2 Work Order Created Aug 26, 5:15 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Jessica Sells
From: Entered
To: L2 Screening
Duration in Previous: 1m
📦
▶
2 Parts Requested Aug 26, 11:17 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 6h 0m
⚠️ 8.1 business days
📅
Status: Ready for Scheduling by Kirsten Walls Sep 8, 2:15 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 12d 14h
👷
▶
2 Technician Assigned Sep 8, 3:01 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 46m
🔩
3x Parts Added Sep 8, 4:20 PM
Type: Parts, Expenses
Status: Open
Qty: 1, 11
🗓️
▶
2 Status: Scheduled Sep 9, 8:43 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-09-15T13:30:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Erwin Forster Sep 15, 12:47 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 4h
⏱️
▶
2 Labor Added Sep 15, 1:24 PM
Labor Added → Status: Completed
✔️
Status: Completed by Erwin Forster
From: Tech On Site
To: Completed
Duration in Previous: 40m
🏁
Status: Closed by Erwin Forster Sep 15, 11:24 PM
From: Completed
To: Closed
Duration in Previous: 9h 57m
⏳ 2.1 business days
📄
Status: Ready to Bill by Diane Patton Sep 17, 11:50 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 12h, 0m
🚨 10.0 business days
🧾
Invoice Created Sep 30, 8:46 AM
Invoice Number: SM-241183

Bottlenecks

Awaiting Parts
Duration: 8.0 business days (threshold: 3.0 business days)
Exceeded by 5.0 business days
Assigned
Duration: 1.6 business days (threshold: 4.0 business hours)
Exceeded by 1.1 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Completed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 2.0 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00521011
Closed
📦
Parts Order 00080763
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Erwin Forster
Scheduled
Sep 15, 9:30 AM
Created
Aug 26, 5:15 PM
Invoice #
SM-241183

Work Details (4)

Name Type Status Qty Amount Date
WL-02928820 Parts Open 1 $166.05 Sep 8, 4:20 PM
WL-02928821 Parts Open 11 $25.08 Sep 8, 4:20 PM
WL-02928832 Expenses Open 1 $0.00 Sep 8, 4:20 PM
WL-02936079 Labor Open 0.75 $0.00 Sep 15, 1:24 PM

Details