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WO-01299825 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 One Bio Inc — 2535 Capitol Oaks Dr, SACRAMENTO CA, 95833

Aug 27, 2025 → Nov 17, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2025
✓ SLA Met (7 biz days early)
Active: 55 biz days
🕐 Clock stopped: Completed (Nov 17, 2025)
▶ Clock Running
Status: Created
Aug 27 → Aug 27, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 27 → Aug 27, 2025
0 business days (counted)
Running total: 0 of ? biz days used
16d
▶ Clock Running
Status: Assigned
Aug 27 → Sep 19, 2025
16 business days (counted)
Running total: 16 of ? biz days used
39d
▶ Clock Running
Status: Scheduled
Sep 19 → Nov 17, 2025
39 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 17 → Nov 17, 2025
0 business days (counted)
Running total: 55 of ? biz days used
Created: Aug 27, 2025 Completed: Nov 17, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Aug 27 → Aug 27 Created ▶ Running 0 0
Aug 27 → Aug 27 Ready for Scheduling ▶ Running 0 0
Aug 27 → Sep 19 Assigned ▶ Running 16 16
Sep 19 → Nov 17 Scheduled ▶ Running 39 55
Nov 17 → Nov 17 Tech On Site ▶ Running 0 55
Dispatch 0.0d
Coordinators 56.7d
Field Work 0.8d
Billing 12.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
56.7 days
Over SLA
Field Work
0.8 days
Billing
12.4 days
Over SLA
Created: Aug 27, 2025 Due: Nov 30, 2025 Completed: Nov 17, 2025 (13 days early)
📅
56.0 days Total Age
⏱️
39.7d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
65.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00522503
6008017320
Closed
28C SYS-LC-1260II Contract ends 12/23/2025 repair included PM G7162A DEAC905689 1260 Infinity II RI detector G7116AR DEAEM02742 Agilent Cert Pre-owned 1260 Inf. II MCT. G7167AR DEACJ00160 Agil Cert Pre-own 1260 Inf. II M Sampler G7112BR DEAGO02115 Agil Cert Pre-own 1260 Inf. II Bin. Pump
Priority
High
Origin
Web
Reason
New Case
Contact
Miriam Aguilar
Owner
Leona Coonrod
Created
Aug 27, 2025
Work Orders from this Case (1)
WO-01299825 (current) Invoiced
Preventive Maintenance • Larry Alberty
Created: Aug 27, 2025 • Closed: Nov 17, 2025
Completed with significant delays
Invoiced • 189 days old
🚨
Primary Delay 39.7 days stuck in "Scheduled"
⏱️
Total Delay 65.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
17.0d / 0.5d SLA
Scheduled
39.7d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
12.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

19 SEP 2025 Larry Alberty

Location asked for an Agilent FSE but Agilent informed location the call will remain with me. Waiting for reply from location.


15 SEP 2025 Larry Alberty

The alternate POC provided, Alexandria Conner, is also not responding to several emails and her telephone message is saying “voice mailbox full”. Asking for another alternative POC.


10 Sep 2025 Larry Alberty

Reached out to alternate POC provided by Agilent.


10 Sep 2025 Larry Alberty

Alt POC requested.


8 Sep 2025 Larry Alberty

Second attempt to schedule.


3 Sep 2025 Larry Alberty

Reached out to location with proposed onsite visit date.


Please assign to Larry Alberty ARP to site is 105 miles. Zone 3

🔧 Work Performed
Completed LC PM.
⚠️ Problem Description
28C SYS-LC-1260II Contract ends 12/23/2025 repair included PM G7162A DEAC905689 1260 Infinity II RI detector G7116AR DEAEM02742 Agilent Cert Pre-owned 1260 Inf. II MCT. G7167AR DEACJ00160 Agil Cert Pre-own 1260 Inf. II M Sampler G7112BR DEAGO02115 Agil Cert Pre-own 1260 Inf. II Bin. Pump
📄 Description
Agil Cert Pre-own 1260 Inf. II Bin. Pump
📞 Call Description
NOV 2025 LC PM

Timeline

📞
▶
4 Case Linked Aug 27, 9:54 AM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01299825
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Larry Alberty
🚨 17.0 business days
🗓️
▶
2 Status: Scheduled Sep 19, 2:24 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Larry Alberty
Scheduled For: 2025-11-17T13:00:00.000+0000
🚨 40.0 business days
🔧
Status: Tech On Site by Larry Alberty Nov 17, 12:07 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 58d 22h
🚗
4x Travel Added Nov 17, 6:31 PM
Type: Travel, Parts
Status: Open
Qty: 105
⏱️
▶
3 3x Labor Added Nov 17, 6:37 PM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Larry Alberty
From: Tech On Site
To: Completed
Duration in Previous: 6h 30m
🏁
Status: Closed by Larry Alberty
From: Completed
To: Closed
Duration in Previous: 2m
📄
Status: Ready to Bill by Hannah Shaw Nov 18, 3:57 PM
From: Closed
To: Ready to Bill
Duration in Previous: 21h 16m
🚨 13.0 business days
📨
▶
3 Status: Invoice Pending Dec 8, 3:42 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-248486
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m

Bottlenecks

Assigned
Duration: 17.0 business days (threshold: 4.0 business hours)
Exceeded by 16.5 business days
Scheduled
Duration: 39.7 business days (threshold: 2.0 business days)
Exceeded by 37.7 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.3 business hours
Ready to Bill
Duration: 12.4 business days (threshold: 1.0 business days)
Exceeded by 11.4 business days

🔗 Related Artifacts

📞
Case 00522503
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Larry Alberty
Scheduled
Nov 17, 8:00 AM
Created
Aug 27, 9:55 AM
Invoice #
SM-248486

Work Details (7)

Name Type Status Qty Amount Date
WL-03010408 Travel Open 105 $539.00 Nov 17, 6:31 PM
WL-03010409 Travel Open 105 $0.00 Nov 17, 6:31 PM
WL-03010410 Parts Open 1 $0.00 Nov 17, 6:31 PM
WL-03010411 Parts Open 1 $0.00 Nov 17, 6:31 PM
WL-03010425 Labor Open 2 $0.00 Nov 17, 6:37 PM
WL-03010426 Labor Open 4 $456.00 Nov 17, 6:37 PM
WL-03010427 Labor Open 2 $0.00 Nov 17, 6:37 PM

Details