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WO-01299828 ↗ ServiceMax

HCA Urgent Care • Inspection • PSM

📍 CareNow - Blue Diamond 21933 Vegas — 8180 Blue Diamond Road, Suite #150, Las Vegas NV, 89178

Aug 27, 2025 → Sep 8, 2025

✅ Completed
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (4 biz days late)
Active: 7 biz days
🕐 Clock stopped: Completed (Sep 8, 2025)
▶ Clock Running
Status: Created
Aug 27 → Aug 27, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 27 → Aug 27, 2025
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Assigned
Aug 27 → Sep 4, 2025
5 business days (counted)
Running total: 5 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Sep 4 → Sep 8, 2025
2 business days (counted)
Running total: 7 of ? biz days used
Created: Aug 27, 2025 Completed: Sep 8, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Aug 27 → Aug 27 Created ▶ Running 0 0
Aug 27 → Aug 27 Ready for Scheduling ▶ Running 0 0
Aug 27 → Sep 4 Assigned ▶ Running 5 5
Sep 4 → Sep 8 Scheduled ▶ Running 2 7
Dispatch 0.0d
Coordinators 9.2d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
9.2 days
Over SLA
Billing
0.0 days
Created: Aug 27, 2025 Due: Oct 31, 2025 Completed: Sep 8, 2025 (53 days early)
📅
8.0 days Total Age
⏱️
6.0d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
7.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00522438
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service If more than 2 hours of travel for repairs or misc inspections, please contact the customer for approval. Travel is included on annual inspections This site requires repairs over $1500 to be approved by Vickie Johnson. Please reach out to the account manager before moving forward with any repair over this amount so that they can have it approved first. DO NOT PUT REPAIRS ON INSPECTIONS. Inspections and repairs are to be billed separately. 40 pieces https://www.ebiotrack.com/inspection.php?iid=29588
Priority
Standard
Origin
Email
Reason
New Case
Contact
Sydney Tyler
Owner
Sherry Reich
Created
Aug 27, 2025
Work Orders from this Case (1)
WO-01299828 (current) Invoiced
Inspection • Michael Russell
Created: Aug 27, 2025 • Closed: Sep 8, 2025
Completed with minor delays
Invoiced • 189 days old
🚨
Primary Delay 6.0 days stuck in "Assigned"
⏱️
Total Delay 7.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
6.0d / 0.5d SLA
Scheduled
3.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9-4 Mburris called site and set appt with Sydney

🔧 Work Performed
performed inspection and calibration on 39 devices. Units returned to service.
🔍 Technician Findings
inspection and calibration
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service If more than 2 hours of travel for repairs or misc inspections, please contact the customer for approval. Travel is included on annual inspections This site requires repairs over $1500 to be approved by Vickie Johnson. Please reach out to the account manager before moving forward with any repair over this amount so that they can have it approved first. DO NOT PUT REPAIRS ON INSPECTIONS. Inspections and repairs are to be billed separately. 40 pieces https://www.ebiotrack.com/inspection.php?iid=29588

Timeline

📞
Case Linked Aug 27, 7:00 AM
Case Number: 00522438
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Aug 27, 9:57 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Aug 27, 11:14 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 15m
⚠️ 6.0 business days
🗓️
▶
2 Status: Scheduled Sep 4, 10:32 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-09-05T16:00:00.000+0000
⏳ 3.0 business days
⏱️
▶
2 5x Labor Added Sep 8, 10:03 AM
5x Labor Added → Status: Completed
✔️
Status: Completed by Michael Russell
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 3d 23h, 0m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Sep 9, 5:35 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 4.8 business days
🧾
Invoice Created Sep 15, 11:23 AM
Invoice Number: SM-240455

Bottlenecks

Assigned
Duration: 6.0 business days (threshold: 4.0 business hours)
Exceeded by 5.5 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00522438
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Michael Russell
Scheduled
Sep 5, 12:00 PM
Created
Aug 27, 9:57 AM
Invoice #
SM-240455

Work Details (5)

Name Type Status Qty Amount Date
WL-02928298 Labor Open 1 $0.00 Sep 8, 10:03 AM
WL-02928299 Labor Open 3 $855.00 Sep 8, 10:03 AM
WL-02928300 Labor Open 1 $0.00 Sep 8, 10:03 AM
WL-02928301 Travel Open 36 - Sep 8, 10:03 AM
WL-02928302 Travel Open 36 - Sep 8, 10:03 AM

Details