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WO-01299830 ↗ ServiceMax

Community Health Center CHC New Britain • Inspection • PSM

📍 CHC Lincoln Middle School (10448-48-010) — 164 Centennial Avenue, Meriden CT, 06451

Aug 27, 2025 → Oct 9, 2025

✅ Completed
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (27 biz days late)
Active: 30 biz days
🕐 Clock stopped: Completed (Oct 9, 2025)
▶ Clock Running
Status: Created
Aug 27 → Aug 27, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 27 → Aug 28, 2025
1 business day (counted)
Running total: 1 of ? biz days used
2d
▶ Clock Running
Status: Assigned
Aug 28 → Sep 2, 2025
2 business days (counted)
Running total: 3 of ? biz days used
23d
▶ Clock Running
Status: Scheduled
Sep 2 → Oct 3, 2025
23 business days (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: Entered
Oct 3 → Oct 3, 2025
0 business days (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 3 → Oct 3, 2025
0 business days (counted)
Running total: 26 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Oct 3 → Oct 9, 2025
4 business days (counted)
Running total: 30 of ? biz days used
Created: Aug 27, 2025 Completed: Oct 9, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Aug 27 → Aug 27 Created ▶ Running 0 0
Aug 27 → Aug 28 Ready for Scheduling ▶ Running 1 1
Aug 28 → Sep 2 Assigned ▶ Running 2 3
Sep 2 → Oct 3 Scheduled ▶ Running 23 26
Oct 3 → Oct 3 Entered ▶ Running 0 26
Oct 3 → Oct 3 Assigned ▶ Running 0 26
Oct 3 → Oct 9 Scheduled ▶ Running 4 30
Dispatch 0.0d
Coordinators 33.8d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
33.8 days
Over SLA
Created: Aug 27, 2025 Due: Oct 31, 2025 Completed: Oct 9, 2025 (22 days early)
📅
31.0 days Total Age
⏱️
24.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
28.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00522439
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 23 pieces https://www.ebiotrack.com/inspection.php?iid=29586
Priority
Standard
Origin
Email
Reason
New Case
Contact
Cindy Dunaj
Owner
Sherry Reich
Created
Aug 27, 2025
Work Orders from this Case (1)
WO-01299830 (current) Invoiced
Inspection • Nick O'Neill
Created: Aug 27, 2025 • Closed: Oct 9, 2025
Completed with significant delays
Invoiced • 189 days old
🚨
Primary Delay 24.0 days stuck in "Scheduled"
⏱️
Total Delay 28.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
2.8d / 0.5d SLA
Scheduled
29.0d / 2.0d SLA
Closed
1.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
9/2 KSmith -- Scheduled for 10/9 with Cindy

9/2 KSmith -- Followed up with Cindy to schedule for 10/9

8/28 KSmith -- Cindy advised that she is not available on the below dates. Provided 10/9 as a scheduled date and am awaiting response

For reference I will not be available, Oct 7, 10, 13, 14, 20, 21 or 28th.

8/28 KSmith -- Sent email to schedule for 10/20

🔧 Work Performed
Annual Equipment Electrical Safety Test And Calibration Service
🔍 Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 23 pieces https://www.ebiotrack.com/inspection.php?iid=29586

Timeline

📞
Case Linked Aug 27, 7:00 AM
Case Number: 00522439
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Aug 27, 10:02 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Aug 28, 1:22 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 3h
⏳ 3.0 business days
🗓️
▶
2 Status: Scheduled Sep 2, 11:59 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-10-09T14:00:00.000+0000
🚨 24.0 business days
🆕
▶
3 Status: Entered Oct 3, 10:12 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kourtney Smith
Technician: a0h8Y00000HmPmRQAV, Nick O'Neill
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-10-09T14:30:00.000+0000
⚠️ 5.0 business days
⏱️
▶
2 2x Labor Added Oct 9, 3:10 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Nick O'Neill
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 6d 4h, 0m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Oct 13, 4:55 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Oct 14, 11:52 AM
Invoice Number: SM-243494

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 2.8 business days (threshold: 4.0 business hours)
Exceeded by 2.3 business days
Scheduled
Duration: 24.0 business days (threshold: 2.0 business days)
Exceeded by 22.0 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.8 business hours

🔗 Related Artifacts

📞
Case 00522439
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Nick O'Neill
Scheduled
Oct 9, 10:30 AM
Created
Aug 27, 10:02 AM
Invoice #
SM-243494

Work Details (2)

Name Type Status Qty Amount Date
WL-02965295 Labor Open 2.75 $0.00 Oct 9, 3:10 PM
WL-02965296 Labor Open 2.5 $1,530.00 Oct 9, 3:10 PM

Details