Primary Delay7.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay9.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
7.0d / 1.0d SLA
Assigned
2.0d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
0.4d / 1.0d SLA
Closed
2.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
9/8/25 AJinerson - Received email confirmation from POC Kim to schedule tech visit on 9/9 with eta between 8am-10am.
9/5/25 AJinerson - Sent email to POC Kim offering tech visit on 9/9 with eta between 8am-10am. (tech will be in area this day and has availability).
9/5/25 AJinerson - Called POC Kim to schedule tech visit. Prompt 4 to speak with someone. No answer after 5 mins. Will follow up w/ email.
🔧Work Performed
9/9/25 AMW - Performed annual inspection and calibration service on all medical equipment requested by POC. Total of 39 pieces of equipment inspected. 1 failure, AED in chemo room battery was expired. Notified POC, they will order from distributor, no follow up needed. Notified POC of inspection findings and completion.
🔍Technician Findings
9/9/25 AMW - Perform annual inspection on medical equipment listed by POC. Notify POC of inspection findings and completion.
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
47 pieces
https://www.ebiotrack.com/inspection.php?iid=29587
📧
Email:RE: [EXT]EMSAR Service Request - CSNF - Fleming Island - Cancer Specialists of North Florida - 2370 Market Dr Fleming Island, FL 32003 - WO-01299832
Completed Sep 8, 2025
From: abby.jinerson@emsar.com
To: kim.worthy@csnf.us
Good morning, Kim,
We will have our technician, Anthony, scheduled to visit tomorrow morning, 9/9. Estimated arrival time is between 8:00 a.m. – 10:00 a.m.
He will service the equipment as it becomes available. Thank you for confirming!
Best Regards,
Abby Jinerson
Account Service Coordinator
Work Phone: (512) 593-6038
abby.jinerson@emsar.com<mailto:abby.jinerson@emsar.com>
www.emsar.com<http://www.emsar.com/>
[cid:image001.png@01DC2099.10EDF
📧
Email:RE: [EXT]EMSAR Service Request - CSNF - Fleming Island - Cancer Specialists of North Florida - 2370 Market Dr Fleming Island, FL 32003 - WO-01299832
Completed Sep 8, 2025
From: kim.worthy@csnf.us
To: abby.jinerson@emsar.com
That is okay. They will have to work around clinic as the morning is our busiest time of the day but they are welcome to come.
From: Abby Jinerson <abby.jinerson@emsar.com>
Sent: Friday, September 5, 2025 12:54 PM
To: Worthy, Kim <kim.worthy@csnf.us>
Subject: [EXT]EMSAR Service Request - CSNF - Fleming Island - Cancer Specialists of North Florida - 2370 Market Dr Fleming Island, FL 32003 - WO-01299832
WARNING: This email originated outside CS
📧
Email:EMSAR Service Request - CSNF - Fleming Island - Cancer Specialists of North Florida - 2370 Market Dr Fleming Island, FL 32003 - WO-01299832
Completed Sep 5, 2025
From: abby.jinerson@emsar.com
To: kim.worthy@csnf.us
Good morning, Kim,
I'm following up to schedule our technician's visit for the Annual Inspection Service on the medical equipment at the CSNF - Fleming Island - Cancer Specialists of North Florida located at 2370 Market Dr Fleming Island, FL 32003.
We currently have our technician available to visit on Tuesday, 9/9 with estimated arrival time between 8:00 a.m. – 10:00 a.m.
Please let us know if this date/timeframe works for you as well, and
📋
Outbound to +19042646201
Completed Sep 5, 2025
9/5/25 AJinerson - Called POC Kim to schedule tech visit. Prompt 4 to speak with someone. No answer after 5 mins. Will follow up w/ email.
📅
WO-01299832 - Inspection - Fleming Island - CSNF - Fleming Island - Cancer Specialists of North Florida
Sep 9, 2025 8:00am – 12:00pm
Work Order: WO-01299832
Account: Cancer Specialists of North Florida (CSNF)
Customer Case Number:
Location: CSNF - Fleming Island - Cancer Specialists of North Florida
Address: 2370 Market Dr, Fleming Island, FL 32003
Manufacturer:
Model #:
Serial #:
Contact Name: Kim Worthy
Contact Phone: 90426
Timeline
📞
Case Linked Aug 27, 7:00 AM
Case Number:00522440
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Aug 27, 10:07 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⚠️7.0 business days
👷
▶
2
Technician Assigned Sep 5, 12:23 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:9d 2h
⏳2.0 business days
🗓️
▶
2
Status: Scheduled Sep 8, 9:16 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For:2025-09-09T12:00:00.000+0000
🔧
Status: Tech On Site by Anthony WrightSep 9, 9:11 AM
From:Scheduled
To:Tech On Site
Duration in Previous:23h 55m
⏱️
2x Labor Added Sep 9, 9:40 AM
Type:Labor, Travel
Status:Open
Qty:1.5, 64
⏱️
Labor Added Sep 9, 11:11 AM
Type:Labor
Status:Open
Qty:2.75
✔️
Status: Completed by Anthony WrightSep 9, 11:21 AM
From:Tech On Site
To:Completed
Duration in Previous:2h 9m
🚗
Status: Tech Off Site by Anthony WrightSep 9, 2:49 PM
From:Completed, Tech Off Site
To:Tech Off Site, Closed
Duration in Previous:3h 28m, 0m
⏳3.0 business days
📄
▶
2
Status: Ready to Bill Sep 11, 10:52 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳2.0 business days
🧾
Invoice Created Sep 12, 5:24 PM
Invoice Number:SM-240584
Bottlenecks
Ready for Scheduling
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Closed
Duration: 2.6 business days (threshold: 1.0 business days)