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WO-01299835 ↗ ServiceMax

ArchWell Health • Inspection • PSM

📍 Archwell - Tulsa — 3138 S GARNETT RD  , TULSA OK, 74146

Aug 27, 2025 → Oct 9, 2025

✅ Completed
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (27 biz days late)
Active: 30 biz days
🕐 Clock stopped: Completed (Oct 9, 2025)
▶ Clock Running
Status: Created
Aug 27 → Aug 27, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 27 → Aug 27, 2025
0 business days (counted)
Running total: 0 of ? biz days used
7d
▶ Clock Running
Status: Assigned
Aug 27 → Sep 8, 2025
7 business days (counted)
Running total: 7 of ? biz days used
23d
▶ Clock Running
Status: Scheduled
Sep 8 → Oct 9, 2025
23 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 30 of ? biz days used
Created: Aug 27, 2025 Completed: Oct 9, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Aug 27 → Aug 27 Created ▶ Running 0 0
Aug 27 → Aug 27 Ready for Scheduling ▶ Running 0 0
Aug 27 → Sep 8 Assigned ▶ Running 7 7
Sep 8 → Oct 9 Scheduled ▶ Running 23 30
Oct 9 → Oct 9 Tech On Site ▶ Running 0 30
Dispatch 0.0d
Coordinators 32.0d
Field Work 1.2d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
32.0 days
Over SLA
Field Work
1.2 days
Billing
0.0 days
Created: Aug 27, 2025 Due: Oct 31, 2025 Completed: Oct 9, 2025 (22 days early)
📅
31.0 days Total Age
⏱️
24.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
30.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00522441
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 86 pieces https://www.ebiotrack.com/inspection.php?iid=29590
Priority
Standard
Origin
Email
Reason
New Case
Contact
Patricia K Boman
Owner
Sherry Reich
Created
Aug 27, 2025
Work Orders from this Case (1)
WO-01299835 (current) Invoiced
Inspection • Zachary Stieben
Created: Aug 27, 2025 • Closed: Oct 9, 2025
Completed with significant delays
Invoiced • 189 days old
🚨
Primary Delay 24.0 days stuck in "Scheduled"
⏱️
Total Delay 30.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
8.0d / 0.5d SLA
Scheduled
24.0d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
0.8d / 1.0d SLA
Closed
2.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/8 KKelch called Patricia to schedule for 10/9 between 9 and 10 am. Customer confirmed. 

9/2 KKelch called Patricia to schedule for 10/9 between 9 and 10 am. She is OOO, advised to call back tomorrow, unable to send email

🔧 Work Performed
Inspected 88 pieces of equipment. Completed ebiotrack inspection report.
🔍 Technician Findings
10/9/2025 Zachary Stieben arrived on site. Found 88 pieces of equipment to be inspected.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 86 pieces https://www.ebiotrack.com/inspection.php?iid=29590

Timeline

📞
Case Linked Aug 27, 7:00 AM
Case Number: 00522441
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Aug 27, 10:12 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Aug 27, 10:28 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 15m
⚠️ 8.0 business days
🗓️
▶
2 Status: Scheduled Sep 8, 10:31 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-10-09T14:00:00.000+0000
🚨 24.0 business days
🔧
Status: Tech On Site by Zachary Stieben Oct 9, 9:32 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 30d 23h
✔️
Status: Completed by Zachary Stieben Oct 9, 1:20 PM
From: Tech On Site
To: Completed
Duration in Previous: 3h 48m
🚗
▶
2 2x Travel Added Oct 9, 7:25 PM
2x Travel Added → 4x Labor Added
⏱️
4x Labor Added
Type: Labor, Expenses
Status: Open
Qty: 4.75, 3.8333333333333, 5.6666666666667, 1
🏁
Status: Closed by Zachary Stieben Oct 9, 7:31 PM
From: Completed
To: Closed
Duration in Previous: 6h 10m
⏳ 2.6 business days
📄
▶
2 Status: Ready to Bill Oct 14, 5:14 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Oct 15, 2:16 PM
Invoice Number: SM-243546

Bottlenecks

Assigned
Duration: 8.0 business days (threshold: 4.0 business hours)
Exceeded by 7.5 business days
Scheduled
Duration: 24.0 business days (threshold: 2.0 business days)
Exceeded by 22.0 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days

🔗 Related Artifacts

📞
Case 00522441
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Zachary Stieben
Scheduled
Oct 9, 10:00 AM
Created
Aug 27, 10:12 AM
Invoice #
SM-243546

Work Details (6)

Name Type Status Qty Amount Date
WL-02965721 Travel Open 250 - Oct 9, 7:25 PM
WL-02965722 Travel Open 250 - Oct 9, 7:25 PM
WL-02965735 Labor Open 4.75 $0.00 Oct 9, 7:29 PM
WL-02965736 Labor Open 3.8333333333333 $2,018.40 Oct 9, 7:29 PM
WL-02965737 Labor Open 5.6666666666667 $0.00 Oct 9, 7:29 PM
WL-02965738 Expenses Open 1 $0.00 Oct 9, 7:30 PM

Details