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WO-01299840 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 Antheia Inc — 1430 Obrien Dr Ste A, Menlo Park CA, 94025

Aug 27, 2025 → Nov 14, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2025
✓ SLA Met (8 biz days early)
Active: 54 biz days
🕐 Clock stopped: Completed (Nov 14, 2025)
▶ Clock Running
Status: Created
Aug 27 → Aug 27, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 27 → Aug 27, 2025
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Assigned
Aug 27 → Sep 3, 2025
4 business days (counted)
Running total: 4 of ? biz days used
50d
▶ Clock Running
Status: Scheduled
Sep 3 → Nov 14, 2025
50 business days (counted)
Running total: 54 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 14 → Nov 14, 2025
0 business days (counted)
Running total: 54 of ? biz days used
Created: Aug 27, 2025 Completed: Nov 14, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Aug 27 → Aug 27 Created ▶ Running 0 0
Aug 27 → Aug 27 Ready for Scheduling ▶ Running 0 0
Aug 27 → Sep 3 Assigned ▶ Running 4 4
Sep 3 → Nov 14 Scheduled ▶ Running 50 54
Nov 14 → Nov 14 Tech On Site ▶ Running 0 54
Dispatch 0.0d
Coordinators 55.7d
Field Work 0.5d
Billing 6.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
55.7 days
Over SLA
Field Work
0.5 days
Billing
6.2 days
Over SLA
Created: Aug 27, 2025 Due: Nov 30, 2025 Completed: Nov 14, 2025 (16 days early)
📅
55.0 days Total Age
⏱️
50.7d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
58.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00522521
6008023332
Closed
28R SYS-LC-1290II Contract ends 06/25/2026 repair included PM G7116B DEBA403102 1290 Infinity II Multicolumn Thermostat G7167B DEBAQ02279 1290 Infinity II Multisampler G7117A DEBAV01565 1290 Infinity II Diode Array Detector FS G7120A DEBAY00774 1290 Infinity II High Speed Pump
Priority
High
Origin
Web
Reason
New Case
Contact
Pablo Maravilla
Owner
Leona Coonrod
Created
Aug 27, 2025
Work Orders from this Case (1)
WO-01299840 (current) Invoiced
Preventive Maintenance • Larry Alberty
Created: Aug 27, 2025 • Closed: Nov 14, 2025
Completed with significant delays
Invoiced • 189 days old
🚨
Primary Delay 50.7 days stuck in "Scheduled"
⏱️
Total Delay 58.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
5.0d / 0.5d SLA
Scheduled
50.7d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
0.1d / 1.0d SLA
Ready to Bill
6.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3 Sep 2025 Larry Alberty

Reached out to location with proposed onsite visit date.


Please assign to Larry Alberty ARP to site is 16 miles. Zone 1

🔧 Work Performed
Completed LC PM.
⚠️ Problem Description
28R SYS-LC-1290II Contract ends 06/25/2026 repair included PM G7116B DEBA403102 1290 Infinity II Multicolumn Thermostat G7167B DEBAQ02279 1290 Infinity II Multisampler G7117A DEBAV01565 1290 Infinity II Diode Array Detector FS G7120A DEBAY00774 1290 Infinity II High Speed Pump
📄 Description
1290 Infinity II High Speed Pump
📞 Call Description
NOV 2025 LC PM

Timeline

📞
▶
4 Case Linked Aug 27, 10:19 AM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01299840
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Larry Alberty
⚠️ 5.0 business days
🗓️
▶
2 Status: Scheduled Sep 3, 2:03 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Larry Alberty
Scheduled For: 2025-11-14T14:00:00.000+0000
🚨 51.0 business days
🚗
4x Travel Added Nov 14, 10:17 AM
Type: Travel, Parts
Status: Open
Qty: 20, 1
🔧
Status: Tech On Site by Larry Alberty Nov 14, 12:32 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 71d 23h
⏱️
▶
3 3x Labor Added Nov 14, 4:30 PM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Larry Alberty
From: Tech On Site
To: Completed
Duration in Previous: 3h 58m
🏁
Status: Closed by Larry Alberty
From: Completed
To: Closed
Duration in Previous: 2m
📄
Status: Ready to Bill by Hannah Shaw Nov 14, 5:20 PM
From: Closed
To: Ready to Bill
Duration in Previous: 47m
⚠️ 6.8 business days
📨
▶
2 Status: Invoice Pending Nov 24, 6:00 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⚠️ 8.7 business days
🧾
Invoice Created Dec 8, 5:12 PM
Invoice Number: 247473

Bottlenecks

Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Scheduled
Duration: 50.7 business days (threshold: 2.0 business days)
Exceeded by 48.7 business days
Ready to Bill
Duration: 6.2 business days (threshold: 1.0 business days)
Exceeded by 5.2 business days

🔗 Related Artifacts

📞
Case 00522521
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Larry Alberty
Scheduled
Nov 14, 9:00 AM
Created
Aug 27, 10:19 AM
Invoice #
247473

Work Details (7)

Name Type Status Qty Amount Date
WL-03007298 Travel Open 20 $180.00 Nov 14, 10:17 AM
WL-03007299 Travel Open 20 $0.00 Nov 14, 10:17 AM
WL-03007300 Parts Open 1 $0.00 Nov 14, 10:17 AM
WL-03007301 Parts Open 1 $0.00 Nov 14, 10:17 AM
WL-03008025 Labor Open 1 $0.00 Nov 14, 4:30 PM
WL-03008026 Labor Open 1 $0.00 Nov 14, 4:30 PM
WL-03008027 Labor Open 4 $456.00 Nov 14, 4:30 PM

Details