From: OGeorge@windsongwny.com
To: ksmith@emsar.com
Wednesday the 24th works. Thank you.
Olivia George, RDMS, RT (R)
Lead Ultrasound Technologist- Spindrift
Windsong Radiology Group
55 Spindrift Drive
Williamsville, NY 14221
716.631.2500 ext. 411532
________________________________
From: Kourtney Smith <ksmith@emsar.com>
Sent: Thursday, September 4, 2025 3:21 PM
To: Olivia George <OGeorge@windsongwny.com>
Subject: RE: LANCASTER -- EMSAR Inspection -- WO-01299875
Hi Olivia, This is the annual insp
From: OGeorge@windsongwny.com
To: ksmith@emsar.com
This is the first time you received an email from this sender (OGeorge@windsongwny.com). Exercise caution when clicking links, opening attachments or taking further action, before validating its authenticity.
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Hello,
Yes, I am the proper person to contact. What type of testing is being done and approximately how long will it take?
Olivia George, RDMS, RT
To: OGeorge@windsongwny.com
CC:
BCC:
Attachment: --none--
Subject: Re: LANCASTER -- EMSAR Inspection -- WO-01299875
Body:
Hi Olivia,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at LANCASTER located at 4893 Transit Rd?
If not, would you have the contact information of the person I need to speak with?
If you are the correct person:
We received a request to inspect
From: EMilks@windsongwny.com
To: ksmith@emsar.com, OGeorge@windsongwny.com
Hi,
Including @Olivia George<mailto:OGeorge@windsongwny.com> – Lead for Lancaster, she will be able to help.
Liz Milks, MHA
O: 716-276-0586
From: Kourtney Smith <ksmith@emsar.com>
Sent: Wednesday, September 3, 2025 1:00 PM
To: Rachel.magrino@usradiology.com; Liz Milks <EMilks@windsongwny.com>
Subject: LANCASTER -- EMSAR Inspection -- WO-01299875
Good Afternoon, I’m Kourtney with EMSAR, and I’m reaching out to sched
To: Rachel.magrino@usradiology.com; ELIZABETH.MILKS@USRADIOLOGY.COM
CC:
BCC:
Attachment: --none--
Subject: LANCASTER -- EMSAR Inspection -- WO-01299875
Body:
Good Afternoon,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at LANCASTER located at 4893 Transit Rd?
If not, would you have the contact information of the person I need to speak with?
If you are the correct perso
📅
WO-01299875 - Inspection - DEPEW - LANCASTER
Sep 24, 2025 9:30am – 10:00am
Work Order: WO-01299875
Account: WINDSONG RADIOLOGY SUITE 100
Customer Case Number:
Location: LANCASTER
Address: 4893 Transit Rd, DEPEW, NY 14043
Manufacturer:
Model #:
Serial #:
Contact Name: Kelly Office Manager
Contact Phone: 716-608-7040
Contact Email:
Due Date: 10/25/2025
Scheduled Date/Ti
Timeline
📞
Case Linked Aug 27, 8:39 AM
Case Number:00522473
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Aug 27, 11:45 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⚠️5.0 business days
👷
▶
2
Technician Assigned Sep 3, 12:57 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:7d 1h
⏳2.0 business days
🗓️
▶
2
Status: Scheduled Sep 4, 4:14 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-09-24T13:30:00.000+0000
🚨15.0 business days
🔧
Status: Tech On Site by Erwin ForsterSep 24, 10:32 AM
From:Scheduled
To:Tech On Site
Duration in Previous:19d 18h
✔️
Status: Completed by Erwin ForsterSep 24, 11:01 AM
From:Tech On Site
To:Completed
Duration in Previous:28m
⏱️
4x Labor Added Sep 24, 7:01 PM
Type:Labor, Travel, Expenses
Status:Open
Qty:1.8333333333333, 0.5, 73
🏁
Status: Closed by Erwin ForsterSep 24, 7:23 PM
From:Completed
To:Closed
Duration in Previous:8h 22m
📄
▶
2
Status: Ready to Bill Sep 25, 5:02 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳1.9 business days
🧾
Invoice Created Sep 28, 1:00 PM
Invoice Number:SM-242011
Bottlenecks
Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Assigned
Duration: 1.9 business days (threshold: 4.0 business hours)
Exceeded by 1.4 business days
Scheduled
Duration: 14.5 business days (threshold: 2.0 business days)
Exceeded by 12.5 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)