Q-00029238
***Coordinate with other WO's
follow up to WO-01267070
Technician Scott R Roberts
Model 59-T EZ-Glide 10n-147614
Needs Follow-up: Quote Needed
Follow-Up Notes
1.5 hrs. labor, if needed,
bushing, backrest extension 8484618 2
Cap, backrest frame 8484617 2
Lock, Patient L W/Wheel 0905843 1
59 T IV POLE RELEASE SPRING 2690106 1
ankle restraint 0821973 1
59T EZ Glide backrest panel 2390551 1
kwik clip 0314002 1
11/25/25 RBerry- Spoke with Daniel Watson, scheduled for 12/3-12/5 with an arrival time between 8-10AM. See logged call on WO-01299893
11/25/25 RBerry- Received email from Daniel Watson stating: Yes, we are desperate to get these done. The information you have below is correct. My facility is open Mon-Fri 7:00 am – 4:00 pm. This week with the holiday, we will be closed on Thursday November 27 and Friday November 28. Please, feel free to reach out to me directly if you have any questions. Thanks! Offered to schedule for 12/3-12/5 with an arrival time between 8-10AM. Waiting for confirmation. See logged email on WO-01299893 11/24/25 RBerry- Emailed Daniel Watson to schedule. See logged email on WO-01299893. If no response by 11/25/25 escalate to account manager. 11/24/25 RBerry- LM with Daniel Watson to schedule. See logged call on WO-01299893 11/21/2025 CRamen spoke with LaShawn Wilson 513-352-5202 and she will get a hold of someone to see if Tuesday 11/25 and Wednesday 11/26 next week will work for repairs and get back to me. Call logged on WO-01299893 11/21/2025 CRamen left a vm for Shante 513-352-3548 to return call and scheduled for next week Tuesday 11/25 and Wednesday 11/26 with tech arrival between 8-10am. Call logged on WO-01299893 11/21/2025 CRamen left a vm for Matt 513-591-5005 to return call and scheduled for next week Tuesday 11/25 and Wednesday 11/26 with tech arrival between 8-10am. Call logged on WO-01299893 11/21/2025 CRamen left a vm for Anson 513-591-5033 to return call and scheduled for next week Tuesday 11/25 and Wednesday 11/26 with tech arrival between 8-10am. Call logged on WO-01299893 11/21/2025 CRamen left a vm for Daniel 513-591-5033 to return call and scheduled for next week Tuesday 11/25 and Wednesday 11/26 with tech arrival between 8-10am. Call logged on WO-01299893 11/20/25 RBerry- Updated due date based on parts confirmation. 11/20/2025 CRamen left a vm for Daniel to return call to schedule for next week Mon and Tuesday 11/24-25. Requested due date to be updated. Scott received parts from LYoder needed to complete. 11/17/2025 CRamen WO-01299893, 9895, 9896, 9897, 9900, 9901, 9902, 9905, 9906, 9907 and 9909. awaiting response from Scott that Lawrence sent all parts needed to schedule these. Lawrence said should have delivered Saturday. Requested due date to be changed. 11/10/25 RCook- Updated due date based on parts. WO-01299904 and WO-01299898 are still in awaiting parts. 11/3/25 RCook- Update due date based on parts. WO-01299898, WO-01299904 and WO-01299905 are still in awaiting parts. 10/31/2025 CRamen 01299898,9904,9905, in AWAITING PARTS and requested due date to be changed 10/22/25 RCook- updated due date based on parts. 10/22/25 RCook- LM with Daniel Watson advising we have received repairs but we still have a few that are waiting on parts. Asked if he is wanting these completed together and scheduled once parts arrive for all repairs. See logged call on WO-01299893. 10/20/2025 CRamen 01299898,9904,9905, in AWAITING PARTS and requested due date to be changed 10/9/2025 CRamen 01299898,9904,9905,9909 in AWAITING PARTS and requested due date to be changed 10/8/2025 CRamen assigned to SRoberts as parts are RTS. Awaiting parts on 10 other WO's to be done together
🔧Work Performed
replaced: front telescoping handles on PR & PL bent; backrest panel; ankle restraint; PL brake assembly; kwik clip; frame end cap; backrest extension bushings; IV release spring bent/corroded
🔍Technician Findings
front telescoping handles on PR & PL bent; backrest panel cracked; ankle restraint torn; PL brake assembly broke; kwik clip torn; frame end cap broke; backrest extension bushings broke; IV release spring bent/corroded
⚠️Problem Description
Q-00029238
***Coordinate with other WO's
follow up to WO-01267070
Technician Scott R Roberts
Model 59-T EZ-Glide 10n-147614
Follow-Up Notes
1.5 hrs. labor, if needed,
bushing, backrest extension 8484618 2
Cap, backrest frame 8484617 2
Lock, Patient L W/Wheel 0905843 1
59 T IV POLE RELEASE SPRING 2690106 1
ankle restraint 0821973 1
59T EZ Glide backrest panel 2390551 1
kwik clip 0314002 1 https://www.ebiotrack.com/workorder.php?wo=67790
📄Description
Ferno Model 59-T EZ-Glide Stair Chair
📞
Call
Completed Nov 25, 2025
11/25/25 RBerry- Spoke with Daniel Watson, scheduled for 12/3-12/5 with an arrival time between 8-10AM. See logged call on WO-01299893
📧
Email
Completed Nov 25, 2025
11/25/25 RBerry- Received email from Daniel Watson stating: Yes, we are desperate to get these done. The information you have below is correct. My facility is open Mon-Fri 7:00 am – 4:00 pm. This week with the holiday, we will be closed on Thursday November 27 and Friday November 28. Please, feel free to reach out to me directly if you have any questions. Thanks!
Offered to schedule for 12/3-12/5 with an arrival time between 8-10AM. Waiting for confirmation. See logged email on WO-01299893
📧
Email
Completed Nov 24, 2025
11/24/25 RBerry- Emailed Daniel Watson to schedule. See logged email on WO-01299893. If no response by 11/25/25 escalate to account manager.
📞
Call
Completed Nov 24, 2025
11/24/25 RBerry- LM with Daniel Watson to schedule. See logged call on WO-01299893
📞
Call
Completed Oct 22, 2025
10/22/25 RCook- LM with Daniel Watson advising we have received repairs but we still have a few that are waiting on parts. Asked if he is wanting these completed together and scheduled once parts arrive for all repairs. See logged call on WO-01299893.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 8, 2025
To: daniel.watson@cincinnati-oh.gov
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01299909Location: Cincinnati Fire DepartmentAddress: 3001 Spring Grove Ave Cincinnati, OH 45225Device: Model 59-T EZ-Glide 10n-147614Problem Description: Q-00029238
***Coordina
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 1, 2025
To: daniel.watson@cincinnati-oh.gov
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01299909Location: Cincinnati Fire DepartmentAddress: 3001 Spring Grove Ave Cincinnati, OH 45225Device: Model 59-T EZ-Glide 10n-147614Problem Description: Q-00029238
***Coordina
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Sep 24, 2025
To: daniel.watson@cincinnati-oh.gov
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01299909Location: Cincinnati Fire DepartmentAddress: 3001 Spring Grove Ave Cincinnati, OH 45225Device: Model 59-T EZ-Glide 10n-147614Problem Description: Q-00029238
***Coordina
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Sep 17, 2025
To: daniel.watson@cincinnati-oh.gov
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01299909Location: Cincinnati Fire DepartmentAddress: 3001 Spring Grove Ave Cincinnati, OH 45225Device: Model 59-T EZ-Glide 10n-147614Problem Description: Q-00029238
***Coordina
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Sep 10, 2025
To: daniel.watson@cincinnati-oh.gov
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01299909Location: Cincinnati Fire DepartmentAddress: 3001 Spring Grove Ave Cincinnati, OH 45225Device: Model 59-T EZ-Glide 10n-147614Problem Description: Q-00029238
***Coordina
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Sep 3, 2025
To: daniel.watson@cincinnati-oh.gov
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01299909Location: Cincinnati Fire DepartmentAddress: 3001 Spring Grove Ave Cincinnati, OH 45225Device: Model 59-T EZ-Glide 10n-147614Problem Description: Q-00029238
***Coordina
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Aug 27, 2025
To: daniel.watson@cincinnati-oh.gov
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01299909Location: Cincinnati Fire DepartmentAddress: 3001 Spring Grove Ave Cincinnati, OH 45225Device: Model 59-T EZ-Glide 10n-147614Problem Description: Q-00029238
***Coordina
PDF
262S007260_PO (1)
Aug 27, 2025
Timeline
📞
Case Linked Jul 30, 10:18 AM
Case Number:00514826
Subject:follow up to WO-01267070
Status:Closed
🚨21.0 business days
📋
▶
2
Work Order Created Aug 27, 1:25 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Shelby Robinson
From:Entered
To:L2 Screening
Duration in Previous:1m
📦
▶
2
Parts Requested Aug 27, 1:49 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From:L2 Screening
To:Awaiting Parts
Duration in Previous:21m
🚨32.0 business days
📅
▶
3
Status: Ready for Scheduling Oct 13, 5:02 PM
Status: Ready for Scheduling → Technician Assigned → Status: Assigned
👷
Technician Assigned by Charles Ramen
Technician:Scott R Roberts
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:2m
🚨28.0 business days
💵
▶
2
Expenses Added Nov 23, 2:28 PM
Expenses Added → 8x Parts Added
🔩
8x Parts Added
Type:Parts, Expenses
Status:Open
Qty:2, 1
⏳2.0 business days
🗓️
▶
2
Status: Scheduled Nov 25, 10:57 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rhea Berry
Scheduled For:2025-12-03T13:30:00.000+0000
⚠️5.0 business days
🔩
▶
3
3x Parts Added Dec 3, 9:24 PM
3x Parts Added → Status: Completed → Status: Closed
✔️
Status: Completed by Scott Roberts
From:Scheduled
To:Completed
Duration in Previous:8d 10h
🏁
Status: Closed by Scott Roberts
From:Completed
To:Closed
Duration in Previous:3m
⏳2.3 business days
📄
▶
2
Status: Ready to Bill Dec 5, 5:55 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
⏳4.8 business days
🧾
Invoice Created Dec 11, 12:14 PM
Invoice Number:SM-248434
Bottlenecks
Awaiting Parts
Duration: 31.8 business days (threshold: 3.0 business days)
Exceeded by 28.8 business days
Assigned
Duration: 30.0 business days (threshold: 4.0 business hours)
Exceeded by 29.5 business days
Scheduled
Duration: 5.3 business days (threshold: 2.0 business days)
Exceeded by 3.3 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)