8/28 KSmith -- Left VM to schedule for 9/8. Sent email to schedule for 9/8. FSE is booked with repair tomorrow and PTO all next week
8/28/25 lcoonrod
Mari called. She would like to get this set up for the misc inspection. She asked that she be called at 716-505-5818. sent chatter. call logged in case 522806
🔧Work Performed
Inspected 2 items
🔍Technician Findings
Misc Inspection
⚠️Problem Description
Miscellaneous Equipment Inspection
Overdue for an equipment inspection of our nebulizer
https://www.ebiotrack.com/omnicor/inspection.php?iid=10145
📋
Outbound to +17165055818
Completed Aug 29, 2025
Scheduled for 9/8 with Mari
📋
Outbound to +17165055818
Completed Aug 28, 2025
Left VM to schedule for 9/8
📧
Email: ASPIRE NORTH FOREST 2356 NORTH FOREST ROAD -- EMSAR Inspection -- WO-01299934
Completed Aug 28, 2025
To: mnielsen@aspirewny.org
CC:
BCC:
Attachment: --none--
Subject: ASPIRE NORTH FOREST 2356 NORTH FOREST ROAD -- EMSAR Inspection -- WO-01299934
Body:
Hi Marie,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at ASPIRE NORTH FOREST 2356 NORTH FOREST ROAD located at 2356 North Forest Road?
If not, would you have the contact information of the person I need to speak with?
If
Aug 28, 2025 8:28am
@Kourtney Smith Mari called. She would like to get this set up for the misc inspection. She asked that you call her at 716-505-5818
Sep 10, 2025 4:47pm
@Scott Berry should this be a misc inspection or inspection.
📅
WO-01299934 - Misc. Inspection - GETZVILLE - ASPIRE NORTH FOREST 2356 NORTH FOREST ROAD
Sep 8, 2025 9:30am – 10:00am
Work Order: WO-01299934
Account: Aspire of WNY
Customer Case Number:
Location: ASPIRE NORTH FOREST 2356 NORTH FOREST ROAD
Address: 2356 NORTH FOREST ROAD, GETZVILLE, NY 14068
Manufacturer:
Model #:
Serial #:
Contact Name: Marie Nielsen
Contact Phone: 7165055563
Contact Email: mnielsen@aspirewny
Timeline
📞
Case Linked Aug 27, 11:00 AM
Case Number:00522541
Subject:Fw: OmniCore Inspection Question
Status:Closed
📋
▶
2
Work Order Created Aug 27, 2:47 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Aug 28, 9:57 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:19h 9m
🗓️
▶
2
Status: Scheduled Aug 29, 8:36 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-09-08T17:30:00.000+0000
⚠️6.0 business days
📅
Dispatch Scheduled by Kourtney SmithSep 8, 10:10 AM
Scheduled For:2025-09-08T13:30:00.000+0000
🔧
Status: Tech On Site by Erwin ForsterSep 8, 11:13 AM
From:Scheduled
To:Tech On Site
Duration in Previous:10d 2h
✔️
Status: Completed by Erwin ForsterSep 8, 11:45 AM
From:Tech On Site
To:Completed
Duration in Previous:32m
⏱️
▶
2
4x Labor Added Sep 8, 7:00 PM
4x Labor Added → Status: Closed
🏁
Status: Closed by Erwin Forster
From:Completed
To:Closed
Duration in Previous:7h 15m
⏳2.6 business days
💵
Status: Billing Review by Nancy SuarezSep 10, 4:47 PM
From:Closed
To:Billing Review
Duration in Previous:1d 21h
⚠️5.9 business days
📄
Status: Ready to Bill by Scott BerrySep 17, 11:38 AM
From:Billing Review
To:Ready to Bill
Duration in Previous:6d 18h
⚠️8.0 business days
📨
Status: Invoice Pending by Diane PattonSep 26, 9:13 AM
From:Ready to Bill, Invoice Pending
To:Invoice Pending, Invoiced
Duration in Previous:8d 21h, 0m
⏳2.0 business days
🧾
Invoice Created Sep 29, 10:46 AM
Invoice Number:SM-242189
Bottlenecks
Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.2 business hours
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days
Billing Review
Duration: 5.4 business days (threshold: 2.0 business days)
Exceeded by 3.4 business days
Ready to Bill
Duration: 8.0 business days (threshold: 1.0 business days)