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WO-01299940 ↗ ServiceMax

EASTHAM FIRE DEPARTMENT • Preventive Maintenance • PSM

📍 Eastham Fire Department — 2520 State Highway, Eastham MA, 02642

Aug 27, 2025 → Sep 8, 2025

✅ Completed
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (4 biz days late)
Active: 7 biz days
🕐 Clock stopped: Tech Off Site (Sep 8, 2025)
▶ Clock Running
Status: Created
Aug 27 → Aug 27, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 27 → Aug 28, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 28 → Aug 28, 2025
0 business days (counted)
Running total: 1 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Aug 28 → Sep 5, 2025
5 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 6 of ? biz days used
1d
▶ Clock Running
Status: Closed
Sep 5 → Sep 8, 2025
1 business day (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Billing Review
Sep 8 → Sep 8, 2025
0 business days (counted)
Running total: 7 of ? biz days used
Created: Aug 27, 2025 Tech Off Site: Sep 8, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Aug 27 → Aug 27 Created ▶ Running 0 0
Aug 27 → Aug 28 Ready for Scheduling ▶ Running 1 1
Aug 28 → Aug 28 Assigned ▶ Running 0 1
Aug 28 → Sep 5 Scheduled ▶ Running 5 6
Sep 5 → Sep 5 Tech On Site ▶ Running 0 6
Sep 5 → Sep 8 Closed ▶ Running 1 7
Sep 8 → Sep 8 Billing Review ▶ Running 0 7
Dispatch 0.0d
Coordinators 7.6d
Field Work 0.7d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
7.6 days
Over SLA
Field Work
0.7 days
Billing
0.0 days
Created: Aug 27, 2025 Due: Sep 26, 2025 Completed: Sep 8, 2025 (18 days early)
📅
7.6 days Total Age
⏱️
6.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
5.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
17 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00522036
L2 review - EMS *No quote needed, SMC covers PM's see feed.
Closed
PMs for 9 EMS assets: (3) Stretcher (3) Stair Chair (3) PowerLoad system https://www.ebiotrack.com/inspection.php?iid=29604
Priority
High
Origin
Phone
Reason
New Case
Contact
Ryan Van Buskirk
Owner
Shelby Robinson
Created
Aug 26, 2025
Work Orders from this Case (1)
WO-01299940 (current) Invoiced
Preventive Maintenance • Paul Bonang Jr
Created: Aug 27, 2025 • Closed: Sep 8, 2025
Completed with minor delays
Invoiced • 189 days old
🚨
Primary Delay 6.0 days stuck in "Scheduled"
⏱️
Total Delay 5.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.6d / 1.0d SLA
Scheduled
6.0d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Closed
1.7d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/8/25 DPatton - Missing work performed notes; Chatter to tech to update EBT WO to "Completed" and re-sync.

8/28 KSmith -- Scheduled for 9/5 with Ryan on WO-01296514

🔧 Work Performed
Physio-Control - Lifepak 15 Serial #: 38934848 - Asset ID: a0C8Y00000unRFGUA2 Physio-Control - Lifepak 15 Serial #: 38934845 - Asset ID: a0C8Y00000unRFVUA2 Physio-Control - Lifepak 15 Serial #: 40459707 - Asset ID: a0C8Y00000unRFaUAM Stryker Medical - 6506 PowerPro Serial #: 170839627 - Asset ID: 13272901 Stryker Corporation - Stryker 6390 PowerLoad Serial #: 170839231 - Asset ID: 13272906 Stryker Corporation - Stryker 6390 PowerLoad Serial #: 170839232 - Asset ID: 13272900 Stryker Corporation - Stryker 6390 PowerLoad Serial #: 1906012400129 - Asset ID: 13272903 Medtronic - Lifepak 500 Serial #: 31147413 - Asset ID: 13152604 Medtronic - Lifepak 500 Serial #: 31188688 - Asset ID: 13152605 Medtronic - Lifepak CR Plus Serial #: 31937965 - Asset ID: 13152606 Medtronic - LIFEPAK CR+ Serial #: 43335301 - Asset ID: 13152607 Stryker Medical - 6506 PowerPro Serial #: 170839628 - Asset ID: 13272907 Stryker Medical - 6506 PowerPro Serial #: 151139109 - Asset ID: 13272904 Stryker Medical - 6252 Stair-Pro Serial #: 1901010000017 - Asset ID: 13272902 Stryker Medical - 6252 Stair-Pro Serial #: 2205010000379 - Asset ID: 13272905 Stryker Medical - 6252 Stair-Pro Serial #: 1901010000016 - Asset ID: 13272908
⚠️ Problem Description
PMs for 9 EMS assets: (3) Stretcher (3) Stair Chair (3) PowerLoad system https://www.ebiotrack.com/inspection.php?iid=29604

Timeline

📞
Case Linked Aug 26, 8:41 AM
Case Number: 00522036
Subject: L2 review - EMS *No quote needed, SMC covers PM's see feed.
Status: Closed
⏳ 2.0 business days
📋
▶
2 Work Order Created Aug 27, 3:15 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Aug 28, 9:21 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 18h 5m, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-09-05T13:00:00.000+0000
⚠️ 6.0 business days
🔧
Status: Tech On Site by Paul Bonang Sep 5, 10:12 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 8d 0h
🚗
▶
2 17x Travel Added Sep 5, 3:13 PM
17x Travel Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Tech On Site
To: Closed
Duration in Previous: 5h 1m
⏳ 2.0 business days
💵
Status: Billing Review by Diane Patton Sep 8, 4:43 PM
From: Closed, Billing Review
To: Billing Review, Tech Off Site
Duration in Previous: 3d 1h, 0m
🏁
Status: Closed by Ben Saur Sep 8, 4:56 PM
From: Tech Off Site
To: Closed
Duration in Previous: 12m
📄
▶
2 Status: Ready to Bill Sep 8, 6:10 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 27.7 business days
🧾
Invoice Created Oct 16, 1:05 PM
Invoice Number: SM-240348

Bottlenecks

Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.7 business hours
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.8 business hours

🔗 Related Artifacts

📞
Case 00522036
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Paul Bonang Jr
Scheduled
Sep 5, 9:00 AM
Created
Aug 27, 3:15 PM
Invoice #
SM-240348

Work Details (17)

Name Type Status Qty Amount Date
WL-02926900 Travel Open 80 $0.00 Sep 5, 3:13 PM
WL-02926896 Labor Open 0.5 $0.00 Sep 5, 3:13 PM
WL-02926897 Labor Open 2.25 $0.00 Sep 5, 3:13 PM
WL-02926898 Travel Open 106 $0.00 Sep 5, 3:13 PM
WL-02926899 Labor Open 1.5 $0.00 Sep 5, 3:13 PM
WL-02926888 Labor Open 0.5 $0.00 Sep 5, 3:13 PM
WL-02926889 Labor Open 0.5 $0.00 Sep 5, 3:13 PM
WL-02926890 Labor Open 0.5 $0.00 Sep 5, 3:13 PM
WL-02926891 Labor Open 0.5 $0.00 Sep 5, 3:13 PM
WL-02926892 Labor Open 0.5 $0.00 Sep 5, 3:13 PM
WL-02926893 Labor Open 0.5 $0.00 Sep 5, 3:13 PM
WL-02926894 Labor Open 0.5 $0.00 Sep 5, 3:13 PM
WL-02926895 Labor Open 0.5 $0.00 Sep 5, 3:13 PM
WL-02926906 Parts Open 1 $10.00 Sep 5, 3:13 PM
WL-02926907 Parts Open 1 $13.10 Sep 5, 3:13 PM
WL-02926908 Parts Open 1 $13.10 Sep 5, 3:13 PM
WL-02926905 Parts Open 1 $166.05 Sep 5, 3:13 PM

Details