Q-00029610
when sitting on cot left expanding side rail not locking in , either all the way in or open
1 PL ratchet assembly,
6506-700-006
6506 Power Pro XT 150439321
9/16 KSmith -- Scheduled for Friday with Brandon. 516-223-6858 Dispatcher, will buzz you in. Ask for John
9/16 KSmith -- Brandon is going to check that someone can let the FSE on Friday (Brandon is off that date)
9/15 KSmith -- Parts did not ship Friday. Parts should ship today
9/12 KSmith -- Parts did not ship yesterday. Parts should ship today
9/11 KSmith -- Parts are scheduled to ship today
🔧Work Performed
Confirmed XPS was not functioning properly. Both sides were slightly affected. Was able to lubricate lock mechanism on both XPS wings. Lubricating restored full functionality. No parts were used. Completed maintenance in return unit to service.
🔍Technician Findings
Confirmed XPS was not functioning properly. Both sides were slightly affected. Was able to lubricate lock mechanism on both XPS wings. Lubricating restored full functionality. No parts were used. Completed maintenance in return unit to service.
⚠️Problem Description
Q-00029610
when sitting on cot left expanding side rail not locking in , either all the way in or open
1 PL ratchet assembly,
6506-700-006
6506 Power Pro XT 150439321
📄Description
6506 Power Pro XT
📋
Outbound to +15167366477
Completed Sep 16, 2025
Brandon is going to check that someone can let the FSE on Friday (Brandon is off that date)
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Sep 4, 2025
To: bginsberg@baldwinfd.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01299995Location: BALDWIN FIRE DISTRICTAddress: 2386 Grand Ave. Baldwin, NY 11510Device: 6506 Power Pro XT 150439321Problem Description: Q-00029610
when sitting on cot left expanding si
📋
Inbound from +15167366477
Completed Sep 3, 2025
calling to check on the WO
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Aug 28, 2025
To: bginsberg@baldwinfd.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01299995Location: BALDWIN FIRE DISTRICTAddress: 2386 Grand Ave. Baldwin, NY 11510Device: 6506 Power Pro XT 150439321Problem Description: Q-00029610
when sitting on cot left expanding si
📅
WO-01299995 - Repair - 6506 Power Pro XT - Baldwin - Baldwin Fire District
Sep 19, 2025 8:30am – 9:30am
Work Order: WO-01299995
Account: BALDWIN FIRE DISTRICT
Customer Case Number:
Location: Baldwin Fire District
Address: 2386 Grand Ave., Baldwin, NY 11510
Manufacturer: Stryker Medical
Model #: 6506 Power Pro XT
Serial #: 150439321
Contact Name: Brandon Ginsberg
Contact Phone: 5167366477
Contact Emai
Timeline
📞
Case Linked Aug 19, 12:47 PM
Case Number:00520271
Subject:L2 Review EMS
Status:Closed
⚠️7.0 business days
📋
▶
2
Work Order Created Aug 27, 5:02 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Shelby Robinson
From:Entered
To:L2 Screening
Duration in Previous:0m
📦
▶
2
Parts Requested Aug 27, 6:06 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From:L2 Screening
To:Awaiting Parts
Duration in Previous:1h 3m
⚠️9.7 business days
📅
Status: Ready for Scheduling by Kirsten WallsSep 10, 4:16 PM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:13d 22h
👷
▶
2
Technician Assigned Sep 11, 8:30 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:16h 14m
⏳3.0 business days
💵
Expenses Added Sep 15, 4:22 PM
Type:Expenses
Status:Open
Qty:1
🗓️
▶
2
Status: Scheduled Sep 16, 4:00 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-09-19T12:00:00.000+0000
📅
Dispatch Scheduled by Kourtney SmithSep 17, 9:36 AM
Scheduled For:2025-09-19T12:30:00.000+0000
⏳2.0 business days
⏱️
▶
2
6x Labor Added Sep 18, 8:17 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by David Trost
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:2d 4h, 0m
📄
Status: Ready to Bill by Hannah ShawSep 19, 12:08 PM
From:Closed, Ready to Bill
To:Ready to Bill, Invoice Pending
Duration in Previous:15h 49m, 0m
💰
Status: Invoiced by Hannah ShawSep 19, 12:23 PM
From:Invoice Pending
To:Invoiced
Duration in Previous:14m
⏳2.0 business days
🧾
Invoice Created Sep 22, 8:39 AM
Invoice Number:SM-241597
Bottlenecks
Awaiting Parts
Duration: 9.2 business days (threshold: 3.0 business days)
Exceeded by 6.2 business days
Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours
Assigned
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Scheduled
Duration: 2.5 business days (threshold: 2.0 business days)