Midmark Service Request Dispatch Authorization - WO-00098385
Closed
Zone 2
WD Spline weldment/spud damaged
For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Ship Exchanged Open 723112 020-0411-00 2.00000
9/17 MOwens Sent email to Janice requesting to schedule the return visit for 9/19 between 9-11am. Janice replied back and said that Friday morning 9/19 works for the return visit.
9/10/25- EColon- Midmark sending new arm rails for both chairs. will need to return once parts arrive
9/4 MOwens Janice replied back to the email and said any day next week works. Offered the first available day on 9/10 for the visit. She replied back that will work for her. Eta between 9-10am.
9/3 MOwens Tired to call Janice to schedule but the call didn't go thru. Will send an email
8/29/25 RCook- Chattered: @Melissa Owens Midmark has requested Eric Colon. I have assigned this WO to Eric. Thank you!
08/29/2025 SRobinson- Due date updated to match tracking. No ETA. 1ZE444250373430898
🔧Work Performed
9/19/2025- EColon- Arrived onsite, checked in with POC. Escorted by POC to section/tables, POC did not know where the parts were. Waited as POC located parts. After parts were located, installed new arm rails and completed functions check. Unit fully functional. Sn: V2849119 was installed on Sn V2842379 and SN: V2851058 installed on V2842474.
9/10/2025- Arrived onsite, checked in with POC and received parts. Two chairs SN: V2842379 and SN: V2842474 both having issues with one of the arm rails not being able to be installed on the exam chair. Arms having issues both had a damaged spud. After replacing spud on arm, tried to install onto chair but arm rails still would not slide into unit. Tested the spline weldment that was sent but these would not slide onto the arm rails either. Spline weldment would slide onto known good arm rail which shows that the arm rail itself may be damaged causing the issue. Called tech support, midmark will be sending out a set of arm rails for each chair. customer would like us to return to install.
🔍Technician Findings
WD Spline weldment/spud damaged
⚠️Problem Description
Zone 2
WD Spline weldment/spud damaged
For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Ship Exchanged Open 723112 020-0411-00 2.00000
To: janice.griffis-zanders@va.gov
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01300098Location: VA Medical CenterAddress: 950 15th St Augusta, GA 30901-2608Device: 200 (Series) Tables and Chairs V2842474Problem Description: Zone 2
WD Spline weldment/spud d
📧
Email:RE: Midmark Exam Chair Repair Va Med Ctr Augusta GA
Completed Sep 4, 2025
From: mowens@emsar.com
To: Janice.Griffis-Zanders@va.gov
Cc: Samuel.Willis2@va.gov, eric.colon@emsar.com
Ok. I have copied the tech Eric Colon on this email so he can call you next Wed. before he arrives onsite.
Thanks
Melissa
From: Griffis-Zanders, Janice F. <Janice.Griffis-Zanders@va.gov>
Sent: Thursday, September 4, 2025 10:38 AM
To: Melissa Owens <mowens@emsar.com>
Cc: Willis, Samuel A. <Samuel.Willis2@va.gov>
Subject: RE: Midmark Exam Chair Repair Va Med Ctr Augusta GA
Melissa,
📧
Email:Midmark Exam Chair Repair Va Med Ctr Augusta GA
Completed Sep 3, 2025
From: mowens@emsar.com
To: janice.griffis-zanders@va.gov
Janice
I am reaching out to schedule the repair visit for the Midmark exam chair that has damaged parts. Please call or respond back to this email to schedule the repair visit.
Thanks
Melissa Owens
Account Service Coordinator
East District
mowens@emsar.com<mailto:mowens@emsar.com>
www.emsar.com<http://www.emsar.com/>
803-791-1259
[facebook logo-small]<https://www.facebook.com/emsarinc> [twitter-icon] <http://twitter.com/emsarin
📋
Outbound to +17067330188
Completed Sep 3, 2025
Tired to call Janice to schedule but the call didn't go thru. Will send an email
Aug 29, 2025 2:10pm
@Melissa Owens Midmark has requested Eric Colon. I have assigned this WO to Eric. Thank you!
📅
WO-01300098 - Repair - 200 (Series) Tables and Chairs - Augusta - VA Medical Center
Sep 19, 2025 9:30am – 12:00pm
Work Order: WO-01300098
Account: MIDMARK
Customer Case Number: SR 1445090 WO-00098386
Location: VA Medical Center
Address: 950 15th St, Augusta, GA 30901-2608
Manufacturer: Midmark
Model #: 200 (Series) Tables and Chairs
Serial #: V2842474
Contact Name: Janice Griffis-Zanders
Contact Phone: 1(706) 7
Timeline
📞
Case Linked Aug 27, 3:02 PM
Case Number:00522678
Subject:Midmark Service Request Dispatch Authorization - WO-00098385
Status:Closed
📋
▶
2
Work Order Created Aug 28, 9:37 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳2.0 business days
👷
▶
2
Technician Assigned Aug 29, 4:06 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From:Ready for Scheduling
To:Assigned
Duration in Previous:1d 6h
⏳4.0 business days
📅
▶
2
Dispatch Scheduled Sep 4, 10:51 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Melissa Owens
From:Assigned
To:Scheduled
Duration in Previous:5d 18h
⚠️5.0 business days
🔧
Status: Tech On Site by Eric ColonSep 10, 1:55 PM
From:Scheduled
To:Tech On Site
Duration in Previous:6d 3h
⏱️
▶
3
5x Labor Added Sep 10, 2:18 PM
5x Labor Added → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00081538
Status:Closed
📦
Status: Awaiting Parts by Eric Colon
From:Tech On Site
To:Awaiting Parts
Duration in Previous:23m
⏳4.0 business days
📅
Status: Ready for Scheduling by Jessica SellsSep 15, 3:32 PM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:5d 1h
⏳3.0 business days
👷
▶
2
Technician Assigned Sep 17, 9:35 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:1d 18h
🗓️
▶
2
Status: Scheduled Sep 17, 9:56 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-09-19T13:30:00.000+0000
⏳3.0 business days
🔧
Status: Tech On Site by Eric ColonSep 19, 10:15 AM
From:Scheduled
To:Tech On Site
Duration in Previous:2d 0h
⏱️
2x Labor Added Sep 19, 3:25 PM
Type:Labor, Travel
Status:Open
Qty:0.5
✔️
Status: Completed by Eric ColonSep 19, 3:56 PM
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:5h 41m, 0m
⏳2.0 business days
📄
▶
3
Status: Ready to Bill Sep 22, 1:37 PM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced
📨
Status: Invoice Pending by Nancy Suarez
From:Ready to Bill
To:Invoice Pending
Duration in Previous:1m
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
🧾
Invoice Created Sep 23, 11:38 AM
Invoice Number:SM-241709
Bottlenecks
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 3.5 business days (threshold: 4.0 business hours)
Exceeded by 3.0 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Awaiting Parts
Duration: 3.7 business days (threshold: 3.0 business days)
Exceeded by 5.7 business hours
Ready for Scheduling
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)