Detailed work order timeline, KPIs, and analysis
CenterWell (Humana) • Inspection • PSM
📍 Centerwell - Laburnum — 4722 S. Laburnum Ave, Henrico VA, 23231
Aug 28, 2025 → Oct 15, 2025
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Aug 28 → Aug 28 | Created | ▶ Running | 0 | 0 |
| Aug 28 → Sep 19 | Ready for Scheduling | ▶ Running | 15 | 15 |
| Sep 19 → Oct 6 | On Hold | ▶ Running | 11 | 26 |
| Oct 6 → Oct 6 | Ready for Scheduling | ▶ Running | 0 | 26 |
| Oct 6 → Oct 7 | Assigned | ▶ Running | 1 | 27 |
| Oct 7 → Oct 16 | Scheduled | ▶ Running | 6 | 33 |
10/13 MOwens Tech called and ran into several traffic accidents that delayed his arrival this afternoon. Replied to Nyasia email and rescheduled for 10/15 between 12-5pm.
10/7 MOwens Nyasia replied back to my email and said the first available date Mon. 10/13 for the tech will work for her. Eta around 12pm.
10/7 MOwens Sent an email to Nyasia asking for a good date to complete the testing and the annual inspection.
10/06/2025 LHill-sent chatter to @[Melissa Owens] I have put this in RFS. Also, sent an email to dispatch for this location as well for a repair WO to be entered for EKG machine.
10/06/2025 LHill-added phone number to contact NyasiaMidgette-804-683-4003.
10/06/2025 LHill-rec'd email from Nyasia Midgette-I am writing to let you know that we are still experiencing issues with our EKG machine and require it to be serviced as soon as possible. Additionally, I have noticed that both the EKG machine and the urinalysis equipment have a service date listed as October 2025. Could you please confirm this information and advise when a technician will be able to visit our location?
Our facility is open Monday through Friday from 8:00 a.m. to 5:00 p.m. While I prefer a call or an email notification prior to the visit, it is not required, as there will be staff available on-site to direct the technician.
To confirm, the address provided below is correct. You may reach me at my cell number: 804-683-4003.
Thank you for your prompt attention to this matter.
See logged email.
09/19/2025 LHill-Placing the work order on hold and escalating to the account manager for contact confirmation. Attempting new contact with 3 attempts with no response.
09/19/2025 LH sent email to Nyasia Midgette at NMidgette2@centerwell.com to confirm equipment and contact.
09/18/2025 LH sent email to Nyasia Midgette at NMidgette2@centerwell.com to confirm equipment and contact.
09/11/2025 LHill-sent chatter to Dylan/Acct. MGR to update the contact to Nyasia Midgette at NMidgette2@centerwell.com
9/11/2025 LHill-sent email to Nyasia Midgette at NMidgette2@centerwell.com to confirm equipment and contact.
09/11/2025 LHill-rec'd email from Edward Meisel-The current CA for Laburnum is Nyasia Midgette: NMidgette2@centerwell.com
09/11/2025 12:12 PM LH rec'd email from Steve-Sorry, I’ll have to request this info from the FM.
@Edward Meisel can you provide the CA’s information to Laura (EMSAR)? Apparently, the CA has changed since I completed this project and the information I provided from the PCS Playbook is incorrect.
See logged email.
09/11/2025 12:04 PM LH sent email to Steve-Can you doublecheck that email address for Pam. I got it returned as undeliverable.
09/11/2025 LHill-sent email to Pam Dozierat pdozier4@centerwell.com to confirm contact & equipment.
09/11/2025 LHill-rec'd email from Steve Wilkinson-
Please see information below for Center Contact:
Pam Dozier
804-221-5930
09/11/2025 LHill-sent email to Steve Wilkinson swilkinson5@humana.com to confirm contact & equipment.
09/11/2025 LHill-LM at (630) 362-0126 for Steve Wilkinson to confirm contact & equipment.
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-02972655 | Labor | Open | 7.85 | $0.00 | Oct 15, 11:14 PM |
| WL-02972656 | Labor | Open | 4.1833333333333 | $0.00 | Oct 15, 11:14 PM |
| WL-02972657 | Labor | Open | 4.65 | $1,292.00 | Oct 15, 11:14 PM |
| WL-02972658 | Labor | Open | 4.8666666666667 | $0.00 | Oct 15, 11:14 PM |
| WL-02972663 | Expenses | Open | 1 | $0.00 | Oct 15, 11:20 PM |
| WL-02972664 | Expenses | Open | 1 | $0.00 | Oct 15, 11:20 PM |
| WL-02972665 | Expenses | Open | 1 | $0.00 | Oct 15, 11:20 PM |
| WL-02972666 | Expenses | Open | 1 | $0.00 | Oct 15, 11:20 PM |
| WL-02972659 | Travel | Open | 352 | - | Oct 15, 11:20 PM |
| WL-02972668 | Expenses | Open | 1 | $0.00 | Oct 15, 11:20 PM |
| WL-02972669 | Expenses | Open | 1 | $0.00 | Oct 15, 11:20 PM |
| WL-02972670 | Expenses | Open | 1 | $0.00 | Oct 15, 11:20 PM |
| WL-02972671 | Expenses | Open | 1 | $0.00 | Oct 15, 11:20 PM |
| WL-02972667 | Expenses | Open | 1 | $0.00 | Oct 15, 11:20 PM |
| WL-02972660 | Travel | Open | 208 | - | Oct 15, 11:20 PM |
| WL-02972661 | Travel | Open | 212 | - | Oct 15, 11:20 PM |
| WL-02972662 | Expenses | Open | 1 | $0.00 | Oct 15, 11:20 PM |