9/16 MOwens Lisa replied back asking to schedule the visit for this location on 9/24. Replied back that will work.
9/15 MOwens Sent an email to Lisa asking about scheduling the visit.
9/4 MOwens Left a vm for Lisa Koppleman to call back to schedule the inspection visit.
🔧Work Performed
9-24-25 CTM - Performed Initial Annual Inspection on all medical equipment located . Total of 32 pieces inspected. Notify POC Lisa Koppleman of initial inspection findings and completion .
🔍Technician Findings
9-24-25 CTM - Perform Initial Annual Inspection on all medical equipment located. Notify POC Lisa Koppleman of findings and completion .
⚠️Problem Description
Inspection: Initial Annual Inspection Service
https://www.ebiotrack.com/inspection.php?iid=29611
📧
Email
Completed Sep 16, 2025
9/16 MOwens Lisa replied back asking to schedule the visit for this location on 9/24. Replied back that will work.
📧
Email
Completed Sep 15, 2025
9/15 MOwens Sent email to Lisa Koppleman about scheduling
📞
Call
Completed Sep 4, 2025
9/4 MOwens Left a vm for Lisa Koppleman to call back to schedule the inspection visit.
📅
WO-01300130 - Inspection - Myrtle Beach - CenterWell International Drive center (84133)
Sep 24, 2025 8:00am – 12:00pm
Work Order: WO-01300130
Account: CenterWell (Humana)
Customer Case Number:
Location: CenterWell International Drive center (84133)
Address: 310 Hinson Dr, Myrtle Beach, SC 29579
Manufacturer:
Model #:
Serial #:
Contact Name: Lisa Koppleman
Contact Phone: 443-889-4082 843-350-1124
Contact Email:
Timeline
📞
Case Linked Aug 28, 1:00 AM
Case Number:00522782
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Aug 28, 10:57 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Aug 28, 11:49 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:51m
🚨13.0 business days
👷
Technician Assigned by Melissa OwensSep 16, 10:42 AM
Technician:Christopher Morning
📅
▶
2
Dispatch Scheduled Sep 16, 10:48 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Melissa Owens
From:Assigned
To:Scheduled
Duration in Previous:18d 22h
⏳4.0 business days
💵
2x Expenses Added Sep 19, 1:25 PM
Type:Expenses
Status:Open
Qty:1
⏳4.0 business days
🔧
Status: Tech On Site by Christopher MorningSep 24, 8:06 AM
From:Scheduled
To:Tech On Site
Duration in Previous:7d 21h
⏱️
▶
2
3x Labor Added Sep 24, 10:54 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Christopher Morning
From:Tech On Site
To:Completed
Duration in Previous:2h 48m
🏁
Status: Closed by Christopher MorningSep 24, 11:00 AM
From:Completed
To:Closed
Duration in Previous:5m
⏳2.0 business days
✏️
Status: WO Correction Needed by Diane PattonSep 25, 11:36 AM
From:Closed
To:WO Correction Needed
Duration in Previous:1d 0h
🏁
Status: Closed by Matthew BatemanSep 25, 1:54 PM
From:WO Correction Needed
To:Closed
Duration in Previous:2h 18m
📄
▶
2
Status: Ready to Bill Sep 26, 10:38 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
⏳2.0 business days
🧾
Invoice Created Sep 29, 10:46 AM
Invoice Number:SM-242213
Bottlenecks
Assigned
Duration: 13.0 business days (threshold: 4.0 business hours)
Exceeded by 12.5 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)