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WO-01300134 ↗ ServiceMax

Nashua Ambulatory Surgical Center • Inspection • PSM

📍 Nashua Ambulatory Surgical Center — 15 Riverside St., Nashua NH, 03062

Aug 28, 2025 → Oct 15, 2025

✅ Completed
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (30 biz days late)
Active: 32 biz days
🕐 Clock stopped: Completed (Oct 15, 2025)
▶ Clock Running
Status: Created
Aug 28 → Aug 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
12d
▶ Clock Running
Status: Ready for Scheduling
Aug 28 → Sep 16, 2025
12 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 16 → Sep 19, 2025
3 business days (counted)
Running total: 15 of ? biz days used
17d
▶ Clock Running
Status: Scheduled
Sep 19 → Oct 15, 2025
17 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 32 of ? biz days used
Created: Aug 28, 2025 Completed: Oct 15, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Aug 28 → Aug 28 Created ▶ Running 0 0
Aug 28 → Sep 16 Ready for Scheduling ▶ Running 12 12
Sep 16 → Sep 19 Assigned ▶ Running 3 15
Sep 19 → Oct 15 Scheduled ▶ Running 17 32
Oct 15 → Oct 15 Tech On Site ▶ Running 0 32
Dispatch 0.0d
Coordinators 34.5d
Field Work 0.8d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
34.5 days
Over SLA
Field Work
0.8 days
Created: Aug 28, 2025 Due: Oct 31, 2025 Completed: Oct 15, 2025 (16 days early)
📅
33.0 days Total Age
⏱️
18.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
33.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00522778
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Inspection Semi Annual AC Outlet Electrical Safety Test Service. Tech is to verify the power on 105 outlets every April and October. DO NOT DO FULL INSPECTION OF ASSETS. Annual inspection for this site is every June. 265 pieces https://www.ebiotrack.com/inspection.php?iid=29607
Priority
Standard
Origin
Email
Reason
New Case
Contact
Meredith Sterling
Owner
Sherry Reich
Created
Aug 28, 2025
Work Orders from this Case (1)
WO-01300134 (current) Invoiced
Inspection • Mohamed Shareed
Created: Aug 28, 2025 • Closed: Oct 15, 2025
Completed with significant delays
Invoiced • 188 days old
🚨
Primary Delay 18.0 days stuck in "Scheduled"
⏱️
Total Delay 33.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
13.0d / 1.0d SLA
Assigned
3.5d / 0.5d SLA
Scheduled
18.0d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Closed
3.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
9/19 KSmith -- Meredith requested 10/15 at 1pm.

9/19 KSmith -- Sent email to Meredith to schedule for 10/7-10/9

CONFIRMED


09/12/2025 LHill-Called 603.882.0950 spoke with Meredith Sterling to confirm contact & equipment. She confirmed equipment & contact.


Scheduling ahead needed: Yes 


Certain day or time: M-F 6AM-5PM


Confirmed contact information is correct: yes

🔧 Work Performed
Completed semi annual outlet inspection. All work documented in ebiotrack S.O #: 2860706-397-29607.
🔍 Technician Findings
Completed semi annual outlet inspection. All work documented in ebiotrack S.O #: 2860706-397-29607.
⚠️ Problem Description
Semi-Annual Inspection Semi Annual AC Outlet Electrical Safety Test Service. Tech is to verify the power on 105 outlets every April and October. DO NOT DO FULL INSPECTION OF ASSETS. Annual inspection for this site is every June. 265 pieces https://www.ebiotrack.com/inspection.php?iid=29607

Timeline

📞
Case Linked Aug 28, 1:00 AM
Case Number: 00522778
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Aug 28, 11:12 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
🚨 13.0 business days
👷
▶
2 Technician Assigned Sep 16, 3:48 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 19d 4h
⏳ 4.0 business days
🗓️
▶
2 Status: Scheduled Sep 19, 11:06 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-10-15T17:00:00.000+0000
🚨 18.0 business days
🔧
Status: Tech On Site by Mohamed Shareed Oct 15, 12:38 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 26d 1h
⏱️
▶
2 3x Labor Added Oct 15, 7:04 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Mohamed Shareed
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 6h 26m, 0m
⏳ 3.6 business days
📄
Status: Ready to Bill by Diane Patton Oct 20, 10:20 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 4d 15h, 0m
⏳ 2.0 business days
🧾
Invoice Created Oct 21, 3:07 PM
Invoice Number: SM-244122

Bottlenecks

Ready for Scheduling
Duration: 13.0 business days (threshold: 1.0 business days)
Exceeded by 12.0 business days
Assigned
Duration: 3.5 business days (threshold: 4.0 business hours)
Exceeded by 3.0 business days
Scheduled
Duration: 18.0 business days (threshold: 2.0 business days)
Exceeded by 16.0 business days
Closed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days

🔗 Related Artifacts

📞
Case 00522778
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Mohamed Shareed
Scheduled
Oct 15, 1:00 PM
Created
Aug 28, 11:12 AM
Invoice #
SM-244122

Work Details (3)

Name Type Status Qty Amount Date
WL-02972068 Labor Open 0.5 $0.00 Oct 15, 7:04 PM
WL-02972069 Labor Open 2 $0.00 Oct 15, 7:04 PM
WL-02972070 Travel Open 18 - Oct 15, 7:04 PM

Details