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← WO Overview

WO-01300135 ↗ ServiceMax

PARKWEST WOMENS HEALTH • Inspection • PSM

📍 PARKWEST WOMENS HEALTH — 300 Red Creek Drive, Suite 100, ROCHESTER NY, 14623

Aug 28, 2025 → Nov 20, 2025

✅ Completed
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (55 biz days late)
Active: 57 biz days
🕐 Clock stopped: Completed (Nov 20, 2025)
▶ Clock Running
Status: Created
Aug 28 → Aug 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
23d
▶ Clock Running
Status: Ready for Scheduling
Aug 28 → Oct 1, 2025
23 business days (counted)
Running total: 23 of ? biz days used
5d
▶ Clock Running
Status: Assigned
Oct 1 → Oct 8, 2025
5 business days (counted)
Running total: 28 of ? biz days used
17d
▶ Clock Running
Status: Scheduled
Oct 8 → Nov 3, 2025
17 business days (counted)
Running total: 45 of ? biz days used
▶ Clock Running
Status: Entered
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 45 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 45 of ? biz days used
12d
▶ Clock Running
Status: Scheduled
Nov 3 → Nov 20, 2025
12 business days (counted)
Running total: 57 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 20 → Nov 20, 2025
0 business days (counted)
Running total: 57 of ? biz days used
Created: Aug 28, 2025 Completed: Nov 20, 2025
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Aug 28 → Aug 28 Created ▶ Running 0 0
Aug 28 → Oct 1 Ready for Scheduling ▶ Running 23 23
Oct 1 → Oct 8 Assigned ▶ Running 5 28
Oct 8 → Nov 3 Scheduled ▶ Running 17 45
Nov 3 → Nov 3 Entered ▶ Running 0 45
Nov 3 → Nov 3 Assigned ▶ Running 0 45
Nov 3 → Nov 20 Scheduled ▶ Running 12 57
Nov 20 → Nov 20 Tech On Site ▶ Running 0 57
Dispatch 0.0d
Coordinators 60.3d
Field Work 0.8d
Billing 13.9d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
60.3 days
Over SLA
Field Work
0.8 days
Billing
13.9 days
Over SLA
Created: Aug 28, 2025 Due: Nov 26, 2025 Completed: Nov 20, 2025 (6 days early)
📅
58.0 days Total Age
⏱️
24.0d in Ready for Scheduling Longest Stage
🔄
12 transitions Status Changes
⚠️
67.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00522810
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test Service Equipment: 101 https://www.ebiotrack.com/omnicor/inspection.php?iid=10146
Priority
Standard
Origin
Email
Reason
New Case
Contact
Deanna Ventura
Owner
Shelby Robinson
Created
Aug 28, 2025
Work Orders from this Case (1)
WO-01300135 (current) Invoiced
Inspection • Taylor Duda
Created: Aug 28, 2025 • Closed: Nov 20, 2025
Completed with significant delays
Invoiced • 188 days old
🚨
Primary Delay 24.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 67.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
24.0d / 1.0d SLA
Assigned
5.4d / 0.5d SLA
Scheduled
30.9d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.6d / 1.0d SLA
WO Correction Needed
0.1d
Billing Review
6.0d / 2.0d SLA
Ready to Bill
7.8d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/24 SRogers: WO correction is not valid. WO was completed correctly. Moving back to closed.

10/8 KSmith -- Scheduled for 11/20 with Deanna

10/8 KSmith -- Left VM and sent email to schedule for 11/20

10/7 KSmith -- Left VM to schedule for 11/20

10/6 KSmith -- Left VM and sent email to schedule for 11/20

10/3 KSmith -- Left VM and sent email to schedule for 11/20

10/1 KSmith -- Sent email to schedule for 11/25

CONFIRMED


09/26/2025 LHill-sent chatter to

@[Scott Berry]​ Can you update the address to this location in SMX & EBT. Moving to new address on 11/17. New address will be: 300 Red Creek Drive, Suite 100, Rochester, NY 14623


09/26/2025 LHill-called (585) 473-1727 ext 235. Spoke with 

Deanna. She confirmed contact & equipment. Moving to new address on 11/17. Wants this done after the move. New address will be: 300 Red Creek Drive, Suite 100, Rochester, NY 14623

Scheduling ahead needed: Yes 


Certain day or time: Prefers Thursday mornings. Opens at 7:30. Moving to new address on 11/17 so needs to be after 11/17.

Confirmed contact information is correct: Yes 


Anything additional needed for tech to gain access to the facility: No


09/25/2025 LHill-sent email to Deanna Ventura at purchasing@pwwh.com to confirm contact & equipment.


09/25/2025 LHill-LM at (585) 473-1727 ext 235 for Deanna Ventura to confirm contact & equipment.


09/24/2025 LHill-sent email to Deanna Ventura at purchasing@pwwh.com to confirm contact & equipment.


09/24/2025 LHill-Called 

(585) 473-1727 ext 235 for Deanna Ventura. Office is closed for lunch. I left a voicemail to confirm contact & equipment.

🔧 Work Performed
ANNUAL INSPECTION
🔍 Technician Findings
ANNUAL INSPECTION
⚠️ Problem Description
Annual Equipment Electrical Safety Test Service Equipment: 101 https://www.ebiotrack.com/omnicor/inspection.php?iid=10146

Timeline

📞
Case Linked Aug 28, 8:39 AM
Case Number: 00522810
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Aug 28, 11:16 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 24.0 business days
👷
▶
2 Technician Assigned Oct 1, 4:28 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 34d 5h
⚠️ 5.9 business days
🗓️
▶
2 Status: Scheduled Oct 8, 12:10 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-11-20T13:00:00.000+0000
🚨 18.0 business days
🆕
▶
3 Status: Entered Nov 3, 11:53 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kourtney Smith
Technician: Taylor Duda
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-11-20T13:00:00.000+0000
🚨 13.0 business days
🔧
Status: Tech On Site by Taylor Duda Nov 20, 7:49 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 16d 19h
⏱️
Labor Added Nov 20, 7:59 AM
Type: Labor
Status: Open
Qty: 1.75
🔩
Parts Added Nov 20, 11:54 AM
Type: Parts
Status: Open
Qty: 1
🚗
2x Travel Added Nov 20, 12:26 PM
Type: Travel
Status: Open
Qty: 89
⏱️
▶
2 2x Labor Added Nov 20, 2:14 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Taylor Duda
From: Tech On Site
To: Completed
Duration in Previous: 6h 26m
🏁
Status: Closed by Taylor Duda Nov 20, 2:21 PM
From: Completed
To: Closed
Duration in Previous: 6m
⏳ 3.0 business days
✏️
Status: WO Correction Needed by Diane Patton Nov 24, 9:37 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 3d 19h
🏁
Status: Closed by Shawn Rogers Nov 24, 10:26 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 48m
💵
Status: Billing Review by Diane Patton Nov 24, 10:43 AM
From: Closed
To: Billing Review
Duration in Previous: 16m
⚠️ 6.0 business days
📄
Status: Ready to Bill by Scott Berry Dec 3, 12:26 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 9d 1h
⚠️ 8.0 business days
📨
▶
2 Status: Invoice Pending Dec 12, 10:43 AM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-249005

Bottlenecks

Ready for Scheduling
Duration: 24.0 business days (threshold: 1.0 business days)
Exceeded by 23.0 business days
Assigned
Duration: 5.4 business days (threshold: 4.0 business hours)
Exceeded by 4.9 business days
Scheduled
Duration: 18.0 business days (threshold: 2.0 business days)
Exceeded by 16.0 business days
Scheduled
Duration: 12.9 business days (threshold: 2.0 business days)
Exceeded by 10.9 business days
Closed
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Billing Review
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 7.8 business days (threshold: 1.0 business days)
Exceeded by 6.8 business days

🔗 Related Artifacts

📞
Case 00522810
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Taylor Duda
Scheduled
Nov 20, 8:00 AM
Created
Aug 28, 11:16 AM
Invoice #
SM-249005

Work Details (6)

Name Type Status Qty Amount Date
WL-03014243 Labor Open 1.75 $0.00 Nov 20, 7:59 AM
WL-03014634 Parts Open 1 $243.00 Nov 20, 11:54 AM
WL-03014676 Travel Open 89 - Nov 20, 12:26 PM
WL-03014677 Travel Open 89 - Nov 20, 12:26 PM
WL-03014830 Labor Open 6.5 $20.00 Nov 20, 2:14 PM
WL-03014831 Labor Open 1.75 $0.00 Nov 20, 2:14 PM

Details