6008035172 FW: Agilent Service Order Confirmation - Triton Space Technologies LLC 8106338386
Closed
Note
08/27/2025 14:18:36 RUTIWARI
[08-27-2025 ATI RM TEAM Ruchi Tiwari]
Part #643100634 “VALVE 2 -WAY CLIPPARD ETN-2M-24” Qty-1 is on Backorder in 2810. Nothing is in transit and WW. Expedited with the Controller via email to improve the date. Part controllers are expected to respond within 24 hours and we will update as soon as we receive a response. Email sent to FSE and Controller.
____________________
Parts Prediction
08/04/2025 12:46:23 WF-BATCH
Agent: PIERCEB Timestamp: 2025-08-04 11:46:13
670029096
VSFLDHIS
VSFLDCL
VSFLDOV
VSFLDDP
IDP3TS
643100634
____________________
Note
08/04/2025 12:46:22 WF-BATCH
Agent: PIERCEB Timestamp: 2025-08-04 11:46:13
Once the quotation has been accepted, please create a service order and assign it to the service employee group 98004236.
Salesperson - Tim Matthias; tim.matthias@agilent.com; Mobile: 413-362-4556.
Getting an error message that filament 1 is not reading, so I suspect it burned out.
9/3/2025 Sramen - found on the open WOs with serviced date report. Saw the below note stating tech closed the wrong WO and that this is still scheduled for 9/10. Removed the serviced and closed timestamps. Some of the "flow"/"automation" will be broken now because of this WO being closed before.
9/2 SRogers: FSE accidentally closed wrong WO. Updated status back to scheduled and will have Serviced and Closed time stamps cleared.
8/29 KSmith -- Scheduled for 9/10 with Luke
8/29 KSmith -- Sent email to schedule for 9/10. All VPD techs are booked until then
8/28/25 lcoonrod parts have shipped way bill 392586486895 Delivered Thursday, 8/28/25 at 9:26 AM Signed for by: L.LUKE way bill 392594149136 Delivered Thursday, 8/28/25 at 9:26 AM Signed for by: L.LUKE
🔧Work Performed
Technician replaced the seal from the solenoids and replaced the gasket from the spec tube twice. The solenoids and vacuum gauge were reseated. The top O-ring and pump seal were also replaced.
The turbo would not reach 69,000, and Agilent advised returning the unit to the EMSAR building. The orange seal was not delivered; however, Mike provided one from his stock and it was replaced at the EMSAR building. Unit was left at the emsar building with mike.
Tech coudln't complete the pm or repair and it was advised by mike to close the work order.
🔍Technician Findings
Na
⚠️Problem Description
Note
08/27/2025 14:18:36 RUTIWARI
[08-27-2025 ATI RM TEAM Ruchi Tiwari]
Part #643100634 “VALVE 2 -WAY CLIPPARD ETN-2M-24” Qty-1 is on Backorder in 2810. Nothing is in transit and WW. Expedited with the Controller via email to improve the date. Part controllers are expected to respond within 24 hours and we will update as soon as we receive a response. Email sent to FSE and Controller.
____________________
Parts Prediction
08/04/2025 12:46:23 WF-BATCH
Agent: PIERCEB Timestamp: 2025-08-04 11:46:13
670029096
VSFLDHIS
VSFLDCL
VSFLDOV
VSFLDDP
IDP3TS
643100634
____________________
Note
08/04/2025 12:46:22 WF-BATCH
Agent: PIERCEB Timestamp: 2025-08-04 11:46:13
Once the quotation has been accepted, please create a service order and assign it to the service employee group 98004236.
Salesperson - Tim Matthias; tim.matthias@agilent.com; Mobile: 413-362-4556.
Getting an error message that filament 1 is not reading, so I suspect it burned out.
📄Description
Helium Leak Detector, PD03 configuration
📞Call Description
VPD Field Repair Trade
📧
Email:Re: Triton Space Technologies LLC -- Agilent VPD Service -- WO-01300146
Completed Sep 4, 2025
From: Luke.Colby@triton-space.com
To: ksmith@emsar.com
Hi Kourtney,
Yes Tuesday would be fine.
Thanks!
Luke
On Sep 3, 2025, at 3:18 PM, Kourtney Smith <ksmith@emsar.com> wrote:
Hi Luke,
We had a cancellation for Tuesday and I wanted to see if you could like to move up to Tuesday for service?
best regards,
Kourtney smith
account service coordinator I
East District coordinator
937-366-1038
877-323-6728 EXT 238
ksmith@emsar.com<mailto:ksmith@emsar.com>.
www.emsar.com<https://protect.checkpoin
📧
Email:RE: Triton Space Technologies LLC -- Agilent VPD Service -- WO-01300146
Completed Aug 29, 2025
From: Luke.Colby@triton-space.com
To: ksmith@emsar.com
This is the first time you received an email from this sender (Luke.Colby@triton-space.com). Exercise caution when clicking links, opening attachments or taking further action, before validating its authenticity.
Secured by Check Point <https://www.checkpoint.com/harmony/email-security/email-office?friew>
Hi Kourtney,
Yes, that would be fine. We will look forward to seeing your tech then.
Thanks,
Luke
~~~~~~~~~~~~~~~~~~~~~~~~~
Luke S. Colby
📧
Email: Triton Space Technologies LLC -- Agilent VPD Service -- WO-01300146
Completed Aug 29, 2025
To: colby@triton-space.com
CC:
BCC:
Attachment: --none--
Subject: Triton Space Technologies LLC -- Agilent VPD Service -- WO-01300146
Body:
Hi Luke,
We received a request from Agilent to come onsite and service your VPD Leak detector unit.
Would Wednesday, September 10th in the morning work for the technician to come onsite and service the unit?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
CENTRAL DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW.EMSA