9/4/2025 Sramen - updated due date and removed delay code.
9-4 Mburris email sent to POC
9-4 Mburris
1ZE444250375808272
Estimated delivery
Tuesday, September 09 by 7:00 P.M
09/03/2025 SRobinson- Due date updated to match tracking. No ETA. 1ZE444250375808272
🔧Work Performed
Removed all shrouds and installed the new Snap-On Glides and Shroud Isolators that were provided for the repair. Reinstalled shrouds and tested chair movement up and down—noise was still present but less noticeable. After additional troubleshooting, I found that some shrouds were slightly bent and rubbing during movement. I straightened them as much as possible, and the chair now operates without any abnormal noise.
Note: Advised customer (Jackie Lueng) that if the abnormal noise reoccurs, the recommended next step will be replacement of the shrouds.
🔍Technician Findings
Verified that the chair shrouds were making contact during upward and downward movement, resulting in a high-pitched sound. After removal of the upper shroud, operational testing confirmed normal chair function without abnormal noise, identifying the shrouds as the source.
Email:Re: EMSAR Request for service at Crossover Health at Crossover Health at Mathilda (Email to schedule service)
Completed Sep 4, 2025
From: edgar.chavez@crossoverhealth.com
To: michael.burris@emsar.com
Michael,
That date and time will work.
Thanks!
On Thu, Sep 4, 2025 at 12:55 PM Michael Burris <michael.burris@emsar.com<mailto:michael.burris@emsar.com>> wrote:
Hi Edgar Chavez,
I hope you're doing well. I wanted to inform you that we’ve received the tracking information for the parts required for your service. We’re now ready to schedule your appointment to complete the [repair/maintenance] on your Shrouds are rubbing.
We
📧
Email: EMSAR Request for service at Crossover Health at Crossover Health at Mathilda (Email to schedule service)
Completed Sep 4, 2025
To: edgar.chavez@crossoverhealth.com
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Crossover Health at Crossover Health at Mathilda (Email to schedule service)
Body:
Hi Edgar Chavez,
I hope you're doing well. I wanted to inform you that we’ve received the tracking information for the parts required for your service. We’re now ready to schedule your appointment to complete the [repair/maintenance] on your Shrouds are rubbing.
We currently hav
📋
Outbound to +19252346755
Completed Sep 4, 2025
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Aug 29, 2025
To: edgar.chavez@crossoverhealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01300233Location: Crossover Health at Crossover Health at MathildaAddress: 323 Soquel Way Sunnyvale, CA 94085Device: Problem Description: Shrouds are rubbing
*Midmark 625*
*Ro
📅
WO-01300233 - Virtual Tech - Field Repair - Sunnyvale - Crossover Health at Crossover Health at Mathilda
Sep 10, 2025 12:00pm – 3:00pm
Work Order: WO-01300233
Account: Crossover Health Management Services
Customer Case Number:
Location: Crossover Health at Crossover Health at Mathilda
Address: 323 Soquel Way, Sunnyvale, CA 94085
Manufacturer:
Model #:
Serial #:
Contact Name: Edgar Chavez
Contact Phone: 9252346755
Contact Email:
Timeline
📞
Case Linked Aug 28, 2:58 PM
Case Number:00522990
Subject:Midmark 625 exam table issues, Crossover Health - Mathilda
Status:Closed
📋
▶
3
Work Order Created Aug 28, 4:31 PM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00080966
Status:Closed
📦
Status: Awaiting Parts by Wendy Argueta
From:Entered
To:Awaiting Parts
Duration in Previous:3m
⏳2.9 business days
👷
▶
2
Technician Assigned Sep 2, 1:42 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Awaiting Parts
To:Assigned
Duration in Previous:4d 21h
📦
Status: Awaiting Parts by Keith FrickeSep 2, 2:42 PM
From:Assigned
To:Awaiting Parts
Duration in Previous:1h 0m
⏳3.0 business days
🔩
▶
2
2x Parts Added Sep 4, 9:27 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From:Awaiting Parts
To:Reschedule
Duration in Previous:1d 18h
💵
Expenses Added Sep 4, 10:01 AM
Type:Expenses
Status:Open
Qty:1
📅
▶
2
Dispatch Scheduled Sep 4, 5:28 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Michael Burris
From:Reschedule
To:Scheduled
Duration in Previous:8h 1m
⏳4.8 business days
🔧
Status: Tech On Site by Angel RiosSep 10, 3:59 PM
From:Scheduled
To:Tech On Site
Duration in Previous:5d 22h
🚗
2x Travel Added Sep 10, 6:06 PM
Type:Travel
Status:Open
Qty:121
⏱️
▶
2
Labor Added Sep 10, 6:31 PM
Labor Added → Labor Added
⏱️
Labor Added
Type:Labor
Status:Open
Qty:2.75
✔️
Status: Completed by Angel RiosSep 10, 6:51 PM
From:Tech On Site
To:Completed
Duration in Previous:2h 51m
⏱️
Labor Added Sep 10, 10:12 PM
Type:Labor
Status:Open
Qty:0.5
⏱️
▶
2
Labor Added Sep 11, 1:16 AM
Labor Added → Status: Closed
🏁
Status: Closed by Angel Rios
From:Completed
To:Closed
Duration in Previous:6h 25m
⏳3.0 business days
📄
Status: Ready to Bill by Diane PattonSep 15, 9:38 AM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:4d 8h, 0m
⏳3.0 business days
🧾
Invoice Created Sep 17, 9:27 PM
Invoice Number:SM-240912
Bottlenecks
Scheduled
Duration: 4.3 business days (threshold: 2.0 business days)
Exceeded by 2.3 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)