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WO-01300247 ↗ ServiceMax

CHILLICOTHE FIRE DEPARTMENT • Repair • P7

📍 Chillicothe Fire Department — 54 E Water Street, Chillicothe OH, 45601

Aug 28, 2025 → Sep 17, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Sep 9, 2025
✗ SLA Missed
Active: 6 biz days
Paused: 7 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Sep 17, 2025)
SLA Target
▶ Clock Running
Status: Created
Aug 28 → Aug 28, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Aug 28 → Aug 28, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
⏸7d
⏸ Clock Paused
Status: Awaiting Parts
Aug 28 → Sep 9, 2025
7 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 9 → Sep 9, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Assigned
Sep 9 → Sep 9, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Entered
Sep 9 → Sep 9, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Assigned
Sep 9 → Sep 10, 2025
1 business day (counted)
Running total: 1 of 7 biz days used
5d
▶ Clock Running
Status: Scheduled
Sep 10 → Sep 17, 2025
5 business days (counted)
Running total: 6 of 7 biz days used
▶ Clock Running
Status: Tech On Site
Sep 17 → Sep 17, 2025
0 business days (counted)
Running total: 6 of 7 biz days used
Created: Aug 28, 2025 Completed: Sep 17, 2025
Business Days Used 6 / 7
0 7d budget
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Aug 28 → Aug 28 Created ▶ Running 0 0 / 7
Aug 28 → Aug 28 L2 Screening ▶ Running 0 0 / 7
Aug 28 → Sep 9 Awaiting Parts ⏸ Paused 7 —
Sep 9 → Sep 9 Ready for Scheduling ▶ Running 0 0 / 7
Sep 9 → Sep 9 Assigned ▶ Running 0 0 / 7
Sep 9 → Sep 9 Entered ▶ Running 0 0 / 7
Sep 9 → Sep 10 Assigned ▶ Running 1 1 / 7
Sep 10 → Sep 17 Scheduled ▶ Running 5 6 / 7
Sep 17 → Sep 17 Tech On Site ▶ Running 0 6 / 7
Dispatch 0.1d
Material Management 7.3d
Coordinators 8.1d
Field Work 0.2d
Billing 0.0d
✗ SLA Missed
Dispatch
0.1 days
Material Management
7.3 days
Over SLA
Coordinators
8.1 days
Over SLA
Field Work
0.2 days
Billing
0.0 days
Created: Aug 28, 2025 Due: Sep 15, 2025 Completed: Sep 17, 2025 (1 days late)
📅
13.4 days Total Age
⏱️
7.3d in Awaiting Parts Longest Stage
🔄
12 transitions Status Changes
⚠️
10.4d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00522754
WO-01297723 - Incomplete
Closed
Q-00029787 8/27 KWeiss, Created case and sent to sales for quoting. Needing L-2 review and parts order Model 28-Z 09N-135531 Missing PR siderail spring, bushing and screws Parts and quantity needed 1.) 2690063 X 1 = Spring 2.) 8610517 X 1 = Bushing 3.) 3352319 X4 = Screws
Priority
Standard
Origin
Created From WO
Reason
New Case
Contact
Aaron Knotts, Chief
Owner
Jessica Sells
Created
Aug 27, 2025
Work Orders from this Case (1)
WO-01300247 (current) Invoiced
Repair • Scott R Roberts
Created: Aug 28, 2025 • Closed: Sep 17, 2025
Completed with significant delays
Invoiced • 188 days old
🚨
Primary Delay 7.3 days stuck in "Awaiting Parts"
⏱️
Total Delay 10.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.1d / 1.0d SLA
Awaiting Parts
7.3d / 3.0d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
2.0d / 0.5d SLA
Scheduled
6.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/10/2025 Sramen - updated due date and updated delay code based on parts arrival and delay code based on notes below that the tech is not avail

9/10/25 RCook- Spoke with Aaron Knotts, scheduled for 9/17/25. Arrival time between 9-11AM. 


09/09/2025 LHill-Per Lawrence in ASC Meeting. Assign to Scott Roberts for next available date. Bruce Rafferty is full through 9/23


09/09/2025 LHill-called 740) 773-2212 spoke with Chief Aaron Knotts-gave him update on WO. Waiting on parts to ship. Once we receive the tracking we will call back to schedule.


8/28/2025jsells

Q-00029787

🔧 Work Performed
replaced missing hardware
🔍 Technician Findings
PR side arm spring, spacer bushing and screws missing
⚠️ Problem Description
Q-00029787 8/27 KWeiss, Created case and sent to sales for quoting. Needing L-2 review and parts order Model 28-Z 09N-135531 Missing PR siderail spring, bushing and screws Parts and quantity needed 1.) 2690063 X 1 = Spring 2.) 8610517 X 1 = Bushing 3.) 3352319 X4 = Screws https://www.ebiotrack.com/workorder.php?wo=67834
📄 Description
Ferno Model 28-Z Chair Cot

Timeline

📞
Case Linked Aug 27, 6:34 PM
Case Number: 00522754
Subject: WO-01297723 - Incomplete
Status: Closed
📋
▶
2 Work Order Created Aug 28, 5:06 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Jessica Sells
From: Entered
To: L2 Screening
Duration in Previous: 2m
📦
▶
2 Parts Requested Aug 28, 5:36 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 28m
⚠️ 7.8 business days
📅
Status: Ready for Scheduling by Kirsten Walls Sep 9, 11:26 AM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 11d 17h
👷
▶
2 Technician Assigned Sep 9, 12:02 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 36m
🆕
▶
3 Status: Entered Sep 9, 2:50 PM
Status: Entered → Technician Assigned → Status: Assigned
👷
Technician Assigned by Laura Hill
Technician: Scott R Roberts
👷
Status: Assigned by Laura Hill
From: Entered
To: Assigned
Duration in Previous: 1m
💵
4x Expenses Added Sep 9, 4:21 PM
Type: Expenses, Parts
Status: Open
Qty: 1, 4
🗓️
▶
2 Status: Scheduled Sep 10, 9:38 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2025-09-17T14:00:00.000+0000
⚠️ 6.0 business days
🔧
Status: Tech On Site by Scott Roberts Sep 17, 10:16 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 0h
⏱️
▶
2 4x Labor Added Sep 17, 11:22 AM
4x Labor Added → Status: Completed
✔️
Status: Completed by Scott Roberts
From: Tech On Site
To: Completed
Duration in Previous: 1h 6m
🏁
Status: Closed by Scott Roberts Sep 17, 11:28 AM
From: Completed
To: Closed
Duration in Previous: 5m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Sep 18, 11:54 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 2.0 business days
🧾
Invoice Created Sep 21, 10:52 PM
Invoice Number: SM-241300

Bottlenecks

Awaiting Parts
Duration: 7.3 business days (threshold: 3.0 business days)
Exceeded by 4.3 business days
Assigned
Duration: 1.6 business days (threshold: 4.0 business hours)
Exceeded by 1.1 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00522754
Closed
📦
Parts Order 00080976
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Scott R Roberts
Scheduled
Sep 17, 10:00 AM
Created
Aug 28, 5:06 PM
Invoice #
SM-241300

Work Details (8)

Name Type Status Qty Amount Date
WL-02930048 Expenses Open 1 $14.70 Sep 9, 4:21 PM
WL-02930049 Parts Open 1 $4.00 Sep 9, 4:22 PM
WL-02930050 Parts Open 1 $24.00 Sep 9, 4:22 PM
WL-02930051 Parts Open 4 $4.00 Sep 9, 4:22 PM
WL-02938608 Labor Open 2.75 $0.00 Sep 17, 11:22 AM
WL-02938609 Labor Open 0.1 $0.00 Sep 17, 11:22 AM
WL-02938610 Labor Open 1.1333333333333 $0.00 Sep 17, 11:22 AM
WL-02938611 Travel Open 101 $0.00 Sep 17, 11:22 AM

Details