Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01300279 ↗ ServiceMax

HCA Urgent Care • Inspection • PSM

📍 Westminster COID 22247 — 6080 W. 92nd Ave, Suite 100, Westminster CO, 80031

Aug 29, 2025 → Oct 14, 2025

✅ Completed
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (29 biz days late)
Active: 30 biz days
🕐 Clock stopped: Completed (Oct 14, 2025)
▶ Clock Running
Status: Created
Aug 29 → Aug 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 29 → Aug 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Assigned
Aug 29 → Sep 2, 2025
1 business day (counted)
Running total: 1 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Sep 2 → Sep 8, 2025
4 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: L2 Screening
Sep 8 → Sep 8, 2025
0 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Entered
Sep 8 → Sep 8, 2025
0 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 8 → Sep 8, 2025
0 business days (counted)
Running total: 5 of ? biz days used
25d
▶ Clock Running
Status: Scheduled
Sep 8 → Oct 14, 2025
25 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 14 → Oct 14, 2025
0 business days (counted)
Running total: 30 of ? biz days used
Created: Aug 29, 2025 Completed: Oct 14, 2025
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Aug 29 → Aug 29 Created ▶ Running 0 0
Aug 29 → Aug 29 Ready for Scheduling ▶ Running 0 0
Aug 29 → Sep 2 Assigned ▶ Running 1 1
Sep 2 → Sep 8 Scheduled ▶ Running 4 5
Sep 8 → Sep 8 L2 Screening ▶ Running 0 5
Sep 8 → Sep 8 Entered ▶ Running 0 5
Sep 8 → Sep 8 Assigned ▶ Running 0 5
Sep 8 → Oct 14 Scheduled ▶ Running 25 30
Oct 14 → Oct 14 Tech On Site ▶ Running 0 30
Dispatch 0.0d
Coordinators 33.0d
Field Work 0.6d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
33.0 days
Over SLA
Field Work
0.6 days
Created: Aug 29, 2025 Due: Oct 31, 2025 Completed: Oct 14, 2025 (17 days early)
📅
31.0 days Total Age
⏱️
26.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
30.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00523111
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 33 Pcs https://www.ebiotrack.com/inspection.php?iid=29630
Priority
Standard
Origin
Email
Reason
New Case
Contact
Vickie Johnson
Owner
Kimberly Hardison
Created
Aug 29, 2025
Work Orders from this Case (1)
WO-01300279 (current) Invoiced
Inspection • Andrew Przybyla
Created: Aug 29, 2025 • Closed: Oct 14, 2025
Completed with significant delays
Invoiced • 187 days old
🚨
Primary Delay 26.0 days stuck in "Scheduled"
⏱️
Total Delay 30.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
2.0d / 0.5d SLA
Scheduled
31.0d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
2.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/2 KKelch called Vickie to schedule for 10/14 between 9 and 10 am. Customer confirmed. 

🔧 Work Performed
Tech arrived on site and inspected and tested 39 pieces of equipment.
🔍 Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service 33 Pcs
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 33 Pcs https://www.ebiotrack.com/inspection.php?iid=29630

Timeline

📞
Case Linked Aug 29, 1:00 AM
Case Number: 00523111
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Aug 29, 8:41 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
2 Technician Assigned Aug 29, 9:07 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 23m
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Sep 2, 10:38 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-10-14T15:00:00.000+0000
⚠️ 5.0 business days
🔍
▶
3 Status: L2 Screening Sep 8, 11:17 AM
Status: L2 Screening → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kaitlyn Kelch
Technician: Andrew Przybyla
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-10-14T15:00:00.000+0000
🚨 25.0 business days
🚗
Travel Added Oct 13, 7:35 PM
Type: Travel
Status: Open
Qty: 31
⏱️
2x Labor Added Oct 14, 10:48 AM
Type: Labor, Travel
Status: Open
Qty: 1, 24
🔧
Status: Tech On Site by Andrew Przybyla Oct 14, 11:00 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 35d 23h
⏱️
2x Labor Added Oct 14, 12:57 PM
Type: Labor
Status: Open
Qty: 4, 1
✔️
Status: Completed by Andrew Przybyla Oct 14, 3:00 PM
From: Tech On Site
To: Completed
Duration in Previous: 3h 59m
🏁
Status: Closed by Andrew Przybyla Oct 14, 4:00 PM
From: Completed
To: Closed
Duration in Previous: 59m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Oct 16, 12:46 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 20h, 0m
⏳ 2.0 business days
🧾
Invoice Created Oct 17, 6:56 PM
Invoice Number: SM-243703

Bottlenecks

Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Scheduled
Duration: 26.0 business days (threshold: 2.0 business days)
Exceeded by 24.0 business days
Closed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

📞
Case 00523111
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Andrew Przybyla
Scheduled
Oct 14, 11:00 AM
Created
Aug 29, 8:41 AM
Invoice #
SM-243703

Work Details (5)

Name Type Status Qty Amount Date
WL-02969188 Travel Open 31 - Oct 13, 7:35 PM
WL-02969686 Labor Open 1 $0.00 Oct 14, 10:48 AM
WL-02969687 Travel Open 24 - Oct 14, 10:48 AM
WL-02969887 Labor Open 4 $855.00 Oct 14, 12:57 PM
WL-02969888 Labor Open 1 $0.00 Oct 14, 12:57 PM

Details