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WO-01300286 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 Inscripta Inc — 5720 Stoneridge Dr, PLEASANTON CA, 94588

Aug 29, 2025 → Sep 15, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2025
✓ SLA Met (11 biz days early)
Active: 10 biz days
🕐 Clock stopped: Completed (Sep 15, 2025)
▶ Clock Running
Status: Created
Aug 29 → Aug 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 29 → Aug 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Assigned
Aug 29 → Sep 2, 2025
1 business day (counted)
Running total: 1 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Sep 2 → Sep 15, 2025
9 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 15 → Sep 15, 2025
0 business days (counted)
Running total: 10 of ? biz days used
Created: Aug 29, 2025 Completed: Sep 15, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Aug 29 → Aug 29 Created ▶ Running 0 0
Aug 29 → Aug 29 Ready for Scheduling ▶ Running 0 0
Aug 29 → Sep 2 Assigned ▶ Running 1 1
Sep 2 → Sep 15 Scheduled ▶ Running 9 10
Sep 15 → Sep 15 Tech On Site ▶ Running 0 10
Dispatch 0.0d
Coordinators 11.1d
Field Work 0.9d
Billing 5.9d
✓ SLA Met
Dispatch
0.0 days
Coordinators
11.1 days
Over SLA
Field Work
0.9 days
Billing
5.9 days
Over SLA
Created: Aug 29, 2025 Due: Sep 30, 2025 Completed: Sep 15, 2025 (15 days early)
📅
11.0 days Total Age
⏱️
9.1d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
13.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00523156
6008037745
Closed
38R SYS-LC-1290II Contract ends 06/14/2026 includes repair PMPLUS PM Plus - allows a lamp to be ordered and consumed on a PM if needed. Sometimes a lamp may have been installed recently, so a new lamp is not needed at time of PM. The tech needs to ask the customer these questions when scheduling the PM for a PM PLUS. PM PLUS = UV lamp is included in the service. G7167B DEBAS01615 1290 Infinity II Multisampler G7120A DEBAY05177 1290 Infinity II High Speed Pump G7116B DEBA412100 1290 Infinity II Multicolumn Thermostat G7117A DEBAV04897 1290 Infinity II Diode Array Detector FS
Priority
High
Origin
Web
Reason
New Case
Contact
Stefan Jenkins
Owner
Leona Coonrod
Created
Aug 29, 2025
Work Orders from this Case (1)
WO-01300286 (current) Invoiced
Preventive Maintenance • Larry Alberty
Created: Aug 29, 2025 • Closed: Sep 15, 2025
Completed with significant delays
Invoiced • 187 days old
🚨
Primary Delay 9.1 days stuck in "Scheduled"
⏱️
Total Delay 13.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
2.0d / 0.5d SLA
Scheduled
9.1d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
5.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

15 SEP 2025 Larry Alberty

travel TO SITE on WO-01304053


29 Aug 2025 Larry Alberty

Reached out for scheduling the onsite visit.


Please assign to Larry Alberty ARP to site is 18 miles. Zone 1

🔧 Work Performed
Completed LC PM.
⚠️ Problem Description
38R SYS-LC-1290II Contract ends 06/14/2026 includes repair PMPLUS PM Plus - allows a lamp to be ordered and consumed on a PM if needed. Sometimes a lamp may have been installed recently, so a new lamp is not needed at time of PM. The tech needs to ask the customer these questions when scheduling the PM for a PM PLUS. PM PLUS = UV lamp is included in the service. G7167B DEBAS01615 1290 Infinity II Multisampler G7120A DEBAY05177 1290 Infinity II High Speed Pump G7116B DEBA412100 1290 Infinity II Multicolumn Thermostat G7117A DEBAV04897 1290 Infinity II Diode Array Detector FS
📄 Description
1290 Infinity II High Speed Pump
📞 Call Description
SEP 2025 LC PMPLUS

Timeline

📞
▶
4 Case Linked Aug 29, 8:53 AM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01300286
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Larry Alberty
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Sep 2, 7:07 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Larry Alberty
Scheduled For: 2025-09-16T13:00:00.000+0000
⏳ 2.6 business days
📅
Dispatch Scheduled by Larry Alberty Sep 4, 9:04 AM
Scheduled For: 2025-09-15T13:00:00.000+0000
⚠️ 8.0 business days
🚗
▶
2 4x Travel Added Sep 15, 11:06 AM
4x Travel Added → Status: Tech On Site
🔧
Status: Tech On Site by Larry Alberty
From: Scheduled
To: Tech On Site
Duration in Previous: 12d 15h
⏱️
▶
3 2x Labor Added Sep 15, 6:21 PM
2x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Larry Alberty
From: Tech On Site
To: Completed
Duration in Previous: 7h 16m
🏁
Status: Closed by Larry Alberty
From: Completed
To: Closed
Duration in Previous: 3m
📄
Status: Ready to Bill by Hannah Shaw Sep 16, 1:06 PM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 40m
⚠️ 6.0 business days
📨
Status: Invoice Pending by Hannah Shaw Sep 23, 9:21 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 6d 20h
💰
Status: Invoiced by Hannah Shaw Sep 23, 9:26 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 5m
⏳ 2.0 business days
🧾
Invoice Created Sep 24, 10:39 AM
Invoice Number: SM-241753

Bottlenecks

Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 9.1 business days (threshold: 2.0 business days)
Exceeded by 7.1 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.6 business hours
Ready to Bill
Duration: 5.9 business days (threshold: 1.0 business days)
Exceeded by 4.9 business days

🔗 Related Artifacts

📞
Case 00523156
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Larry Alberty
Scheduled
Sep 15, 9:00 AM
Created
Aug 29, 8:54 AM
Invoice #
SM-241753

Work Details (6)

Name Type Status Qty Amount Date
WL-02935907 Travel Open 20 $180.00 Sep 15, 11:06 AM
WL-02935909 Parts Open 1 $0.00 Sep 15, 11:06 AM
WL-02935910 Parts Open 2 $0.00 Sep 15, 11:06 AM
WL-02935911 Parts Open 2 $0.00 Sep 15, 11:06 AM
WL-02936537 Labor Open 1 $0.00 Sep 15, 6:21 PM
WL-02936538 Labor Open 2 $456.00 Sep 15, 6:21 PM

Details