Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01300311 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • EOQ • PC

📍 Thermo Fisher Scientific Inc — 6065 Sunol Blvd, Pleasanton CA, 94566

Aug 29, 2025 → Dec 4, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (17 biz days early)
Active: 65 biz days
🕐 Clock stopped: Completed (Dec 5, 2025)
▶ Clock Running
Status: Created
Aug 29 → Aug 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 29 → Aug 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 29 → Sep 4, 2025
3 business days (counted)
Running total: 3 of ? biz days used
61d
▶ Clock Running
Status: Scheduled
Sep 4 → Dec 4, 2025
61 business days (counted)
Running total: 64 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 4 → Dec 5, 2025
1 business day (counted)
Running total: 65 of ? biz days used
Created: Aug 29, 2025 Completed: Dec 5, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Aug 29 → Aug 29 Created ▶ Running 0 0
Aug 29 → Aug 29 Ready for Scheduling ▶ Running 0 0
Aug 29 → Sep 4 Assigned ▶ Running 3 3
Sep 4 → Dec 4 Scheduled ▶ Running 61 64
Dec 4 → Dec 5 Tech On Site ▶ Running 1 65
Dispatch 0.0d
Coordinators 66.0d
Field Work 0.0d
Billing 11.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
66.0 days
Over SLA
Field Work
0.0 days
Billing
11.4 days
Over SLA
Created: Aug 29, 2025 Due: Dec 31, 2025 Completed: Dec 5, 2025 (26 days early)
📅
65.0 days Total Age
⏱️
62.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
73.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00522496
6007554028
Closed
38R SYS-LC-1200-E Contract ends 12/31/2025 repair included PMPLUS PM Plus - allows a lamp to be ordered and consumed on a PM if needed. Sometimes a lamp may have been installed recently, so a new lamp is not needed at time of PM. The tech needs to ask the customer these questions when scheduling the PM for a PM PLUS. PM PLUS = UV lamp is included in the service. G1311A-B DE62969704 1200 Series Quaternary Pump G1322A-B JP73069177 1200 Vacuum Degasser G1329A DE64772051 1200 Series Standard Autosampler G1330B-B DE84967176 1200 Cooled Thermostatted ALS G1316A-B DE90374501 1200 Thermostatted Column Compartment G1315D-B DE64260682 1200 Series Diode Array Detector G1321A DE90958725 1200 Series Fluorescence Detector
Priority
High
Origin
Web
Reason
New Case
Contact
Erum Samma
Owner
Leona Coonrod
Created
Aug 27, 2025
Work Orders from this Case (2)
WO-01299822 Invoiced
Preventive Maintenance • Larry Alberty
Created: Aug 27, 2025 • Closed: Dec 4, 2025
WO-01300311 (current) Invoiced
EOQ • Larry Alberty
Created: Aug 29, 2025 • Closed: Dec 4, 2025
Completed with significant delays
Invoiced • 187 days old
🚨
Primary Delay 62.0 days stuck in "Scheduled"
⏱️
Total Delay 73.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
4.0d / 0.5d SLA
Scheduled
62.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
11.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4 Dec 2025 Larry Alberty

Travel on wo-01299822


3 Sep 2025 Larry Alberty

Reached out for scheduling.


Please assign to Larry Alberty ARP to site is 13 miles. Zone 1

🔧 Work Performed
Completed LC EOQ.
⚠️ Problem Description
38R SYS-LC-1200-E Contract ends 12/31/2025 repair included PMPLUS PM Plus - allows a lamp to be ordered and consumed on a PM if needed. Sometimes a lamp may have been installed recently, so a new lamp is not needed at time of PM. The tech needs to ask the customer these questions when scheduling the PM for a PM PLUS. PM PLUS = UV lamp is included in the service. G1311A-B DE62969704 1200 Series Quaternary Pump G1322A-B JP73069177 1200 Vacuum Degasser G1329A DE64772051 1200 Series Standard Autosampler G1330B-B DE84967176 1200 Cooled Thermostatted ALS G1316A-B DE90374501 1200 Thermostatted Column Compartment G1315D-B DE64260682 1200 Series Diode Array Detector G1321A DE90958725 1200 Series Fluorescence Detector
📄 Description
LC 1200 System Enhanced LC Features
📞 Call Description
DEC 2025 LC EOQ

Timeline

📞
Case Linked Aug 27, 9:33 AM
Case Number: 00522496
Subject: 6007554028
Status: Closed
⏳ 3.0 business days
📋
▶
3 Work Order Created Aug 29, 10:42 AM
Work Order Created → Status: Ready for Scheduling → Technician Assigned
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Larry Alberty
⏳ 4.0 business days
🗓️
▶
2 Status: Scheduled Sep 4, 10:40 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Larry Alberty
Scheduled For: 2025-12-05T14:00:00.000+0000
🚨 62.0 business days
🔧
▶
2 Status: Tech On Site Dec 4, 6:44 PM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 5
✔️
Status: Completed by Larry Alberty Dec 4, 7:00 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 15m, 0m
📄
Status: Ready to Bill by Hannah Shaw Dec 5, 3:58 PM
From: Closed
To: Ready to Bill
Duration in Previous: 20h 57m
🚨 12.0 business days
📨
▶
3 Status: Invoice Pending Dec 22, 1:38 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-249754
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m

Bottlenecks

Assigned
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Scheduled
Duration: 62.0 business days (threshold: 2.0 business days)
Exceeded by 60.0 business days
Ready to Bill
Duration: 11.4 business days (threshold: 1.0 business days)
Exceeded by 10.4 business days

🔗 Related Artifacts

📞
Case 00522496
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
EOQ
Branch
N/A
Technician
Larry Alberty
Scheduled
Dec 5, 9:00 AM
Created
Aug 29, 10:42 AM
Invoice #
SM-249754

Work Details (1)

Name Type Status Qty Amount Date
WL-03027075 Labor Open 5 $912.00 Dec 4, 6:49 PM

Details