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WO-01300329 ↗ ServiceMax

Lovet Pet Health Care (Formerly Arizona Pet) • Misc. Inspection • P5

📍 Lovet Pet Health Care - Sarival Animal Hospital - 8020 — 960 S. Sarival Avenue, Suite 100, Goodyear AZ, 85338

Aug 29, 2025 → Sep 12, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Sep 8, 2025
✗ SLA Missed (4 biz days late)
Active: 9 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Sep 12, 2025)
SLA Target
▶ Clock Running
Status: Created
Aug 29 → Aug 29, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 29 → Aug 29, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
3d
▶ Clock Running
Status: Assigned
Aug 29 → Sep 4, 2025
3 business days (counted)
Running total: 3 of 5 biz days used
6d
▶ Clock Running
Status: Scheduled
Sep 4 → Sep 12, 2025
6 business days (counted)
Running total: 9 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Sep 12 → Sep 12, 2025
0 business days (counted)
Running total: 9 of 5 biz days used
Created: Aug 29, 2025 Completed: Sep 12, 2025
Business Days Used 9 / 5
0 5d budget +4d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Aug 29 → Aug 29 Created ▶ Running 0 0 / 5
Aug 29 → Aug 29 Ready for Scheduling ▶ Running 0 0 / 5
Aug 29 → Sep 4 Assigned ▶ Running 3 3 / 5
Sep 4 → Sep 12 Scheduled ▶ Running 6 9 / 5
Sep 12 → Sep 12 Tech On Site ▶ Running 0 9 / 5
Dispatch 0.0d
Coordinators 10.0d
Field Work 0.5d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
10.0 days
Over SLA
Field Work
0.5 days
Billing
0.0 days
Created: Aug 29, 2025 Due: Sep 8, 2025 Completed: Sep 12, 2025 (3 days late)
📅
9.5 days Total Age
⏱️
6.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
8.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00523263
eBiotrack - New Inspection Created
Closed
Miscellaneous Equipment Inspection Asset Tag all vaporizers onsite. Each Anesthesia Machine has its own vaporizer that MUST be tagged separately. When tagging the Vaporizer please collect pictures of front, sides, and back of the vaporizer for upcoming exchanges. https://www.ebiotrack.com/inspection.php?iid=29656
Priority
Standard
Origin
Email
Reason
New Case
Contact
Margarita Chavarin
Owner
Sherry Reich
Created
Aug 29, 2025
Work Orders from this Case (1)
WO-01300329 (current) Invoiced
Misc. Inspection • Andrew Przybyla
Created: Aug 29, 2025 • Closed: Sep 12, 2025
Completed with minor delays
Invoiced • 187 days old
🚨
Primary Delay 6.0 days stuck in "Scheduled"
⏱️
Total Delay 8.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
4.0d / 0.5d SLA
Scheduled
6.0d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
0.2d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/4 KKelch scheduled per logged email from Margarita

9/2 KKelch sent Margarita an email for scheduling

8/29 KKelch called Margarita to schedule for 9/5 between 2:30 and 3:30 pm. Left info. 

🔧 Work Performed
Tech arrived on site and all Vaporizers were tagged and tech took photos of each Vaporizer.
🔍 Technician Findings
Asset Tag all vaporizers onsite. Each Anesthesia Machine has its own vaporizer that MUST be tagged separately. When tagging the Vaporizer please collect pictures of front, sides, and back of the vaporizer for upcoming exchanges.
⚠️ Problem Description
Miscellaneous Equipment Inspection Asset Tag all vaporizers onsite. Each Anesthesia Machine has its own vaporizer that MUST be tagged separately. When tagging the Vaporizer please collect pictures of front, sides, and back of the vaporizer for upcoming exchanges. https://www.ebiotrack.com/inspection.php?iid=29656

Timeline

📞
▶
3 Case Linked Aug 29, 12:02 PM
Case Linked → Work Order Created → Status: Ready for Scheduling
📋
Work Order Created
Work Order: WO-01300329
Type: Misc. Inspection
Priority: P5
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Aug 29, 12:18 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 11m
⏳ 4.0 business days
👷
▶
3 Technician Assigned Sep 4, 9:07 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 5d 20h
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-09-11T22:00:00.000+0000
⚠️ 6.0 business days
🚗
Travel Added Sep 11, 3:48 PM
Type: Travel
Status: Open
Qty: 79
⏱️
3x Labor Added Sep 11, 6:45 PM
Type: Labor, Expenses
Status: Open
Qty: 2.5, 1.5
🔧
Status: Tech On Site by Andrew Przybyla Sep 11, 8:00 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 10h
✔️
Status: Completed by Andrew Przybyla Sep 11, 10:30 PM
From: Tech On Site
To: Completed
Duration in Previous: 2h 29m
🏁
Status: Closed by Andrew Przybyla Sep 12, 12:00 AM
From: Completed
To: Closed
Duration in Previous: 1h 29m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Sep 15, 2:24 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 3.0 business days
🧾
Invoice Created Sep 17, 9:24 PM
Invoice Number: SM-240985

Bottlenecks

Assigned
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00523263
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
N/A
Technician
Andrew Przybyla
Scheduled
Sep 11, 6:00 PM
Created
Aug 29, 12:05 PM
Invoice #
SM-240985

Work Details (4)

Name Type Status Qty Amount Date
WL-02932653 Travel Open 79 - Sep 11, 3:48 PM
WL-02932979 Labor Open 2.5 $372.50 Sep 11, 6:45 PM
WL-02932980 Labor Open 1.5 $118.50 Sep 11, 6:45 PM
WL-02932981 Expenses Open 1 $0.00 Sep 11, 6:45 PM

Details