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WO-01300338 ↗ ServiceMax

Lovet Pet Health Care (Formerly Arizona Pet) • Misc. Inspection • P5

📍 Lovet Pet Health Care - Surprise Animal Hospital - 8015 — 13954 W. Waddell Rd., Suite 109, Surprise AZ, 85379

Aug 29, 2025 → Sep 10, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Sep 8, 2025
✗ SLA Missed (3 biz days late)
Active: 8 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Sep 11, 2025)
SLA Target
▶ Clock Running
Status: Created
Aug 29 → Aug 29, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 29 → Aug 29, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
2d
▶ Clock Running
Status: Assigned
Aug 29 → Sep 3, 2025
2 business days (counted)
Running total: 2 of 5 biz days used
5d
▶ Clock Running
Status: Scheduled
Sep 3 → Sep 10, 2025
5 business days (counted)
Running total: 7 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Sep 10 → Sep 11, 2025
1 business day (counted)
Running total: 8 of 5 biz days used
Created: Aug 29, 2025 Completed: Sep 11, 2025
Business Days Used 8 / 5
0 5d budget +3d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Aug 29 → Aug 29 Created ▶ Running 0 0 / 5
Aug 29 → Aug 29 Ready for Scheduling ▶ Running 0 0 / 5
Aug 29 → Sep 3 Assigned ▶ Running 2 2 / 5
Sep 3 → Sep 10 Scheduled ▶ Running 5 7 / 5
Sep 10 → Sep 11 Tech On Site ▶ Running 1 8 / 5
Dispatch 0.0d
Coordinators 8.7d
Field Work 0.6d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
8.7 days
Over SLA
Field Work
0.6 days
Billing
0.0 days
Created: Aug 29, 2025 Due: Sep 8, 2025 Completed: Sep 11, 2025 (2 days late)
📅
8.0 days Total Age
⏱️
5.7d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
8.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00523278
eBiotrack - New Inspection Created
Closed
Miscellaneous Equipment Inspection Asset Tag all vaporizers onsite. Each Anesthesia Machine has its own vaporizer that MUST be tagged separately. When tagging the Vaporizer please collect pictures of front, sides, and back of the vaporizer for upcoming exchanges. https://www.ebiotrack.com/inspection.php?iid=29659
Priority
Standard
Origin
Email
Reason
New Case
Contact
Mary Sabia
Owner
Sherry Reich
Created
Aug 29, 2025
Work Orders from this Case (1)
WO-01300338 (current) Invoiced
Misc. Inspection • Andrew Przybyla
Created: Aug 29, 2025 • Closed: Sep 10, 2025
Completed with minor delays
Invoiced • 187 days old
🚨
Primary Delay 5.7 days stuck in "Scheduled"
⏱️
Total Delay 8.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
2.9d / 0.5d SLA
Scheduled
5.7d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/3 KKelch called Ashley to schedule for 9/10 between 12 and 1 pm. Customer confirmed. Call logged on WO-01301049

9/2 KKelch called Mary to schedule for 9/11 between 12:30 and 1:30 pm. Left VM. 

🔧 Work Performed
Tech arrived on site and all Vaporizers were tagged and tech took photos of each Vaporizer.
🔍 Technician Findings
Asset Tag all vaporizers onsite. Each Anesthesia Machine has its own vaporizer that MUST be tagged separately. When tagging the Vaporizer please collect pictures of front, sides, and back of the vaporizer for upcoming exchanges.
⚠️ Problem Description
Miscellaneous Equipment Inspection Asset Tag all vaporizers onsite. Each Anesthesia Machine has its own vaporizer that MUST be tagged separately. When tagging the Vaporizer please collect pictures of front, sides, and back of the vaporizer for upcoming exchanges. https://www.ebiotrack.com/inspection.php?iid=29659

Timeline

📞
▶
3 Case Linked Aug 29, 12:17 PM
Case Linked → Work Order Created → Status: Ready for Scheduling
📋
Work Order Created
Work Order: WO-01300338
Type: Misc. Inspection
Priority: P5
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Aug 29, 12:26 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4m
⏳ 3.0 business days
👷
▶
3 Technician Assigned Sep 3, 2:00 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-09-10T18:00:00.000+0000
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 5d 1h
⚠️ 6.0 business days
🔧
Status: Tech On Site by Andrew Przybyla Sep 10, 3:00 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 0h
🚗
Travel Added Sep 10, 3:22 PM
Type: Travel
Status: Open
Qty: 10
⏱️
2x Labor Added Sep 10, 4:44 PM
Type: Labor
Status: Open
Qty: 2, 0.5
✔️
Status: Completed by Andrew Przybyla Sep 10, 8:09 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 5h 9m, 0m
⏳ 3.5 business days
📄
▶
2 Status: Ready to Bill Sep 15, 10:01 AM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2m, 0m
⏳ 3.0 business days
🧾
Invoice Created Sep 17, 9:27 PM
Invoice Number: SM-240915

Bottlenecks

Assigned
Duration: 2.9 business days (threshold: 4.0 business hours)
Exceeded by 2.4 business days
Scheduled
Duration: 5.7 business days (threshold: 2.0 business days)
Exceeded by 3.7 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00523278
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
N/A
Technician
Andrew Przybyla
Scheduled
Sep 10, 2:00 PM
Created
Aug 29, 12:21 PM
Invoice #
SM-240915

Work Details (3)

Name Type Status Qty Amount Date
WL-02931305 Travel Open 10 - Sep 10, 3:22 PM
WL-02931478 Labor Open 2 $298.00 Sep 10, 4:44 PM
WL-02931479 Labor Open 0.5 $158.00 Sep 10, 4:44 PM

Details