Q-00029815
Asset ID: 13085333 Hoyer Lift, not doing anything. Motor just beeps. Needs power cord.
Model: Hillrom - Viking M
Model Type: Patient Lift
Possible parts needed for this unit
1 power/charging cord, 20090028
1 ext. cord, 21090011
Asset ID: 13085344 Not doing anything even with new battery on.
Model: Liko, Inc. - L Series
Model Type: Patient Lift
The technician will need to evaluate each unit and confirm if parts are needed for repairs. If parts are not needed, they will not be used/billed.
9/30/2025 Sramen - updated due date and moved to serviced status. Marked as a first visit resolution since this was for an evaluation. Also removed the needs follow up section so it would allow closure of the WO.
9/25 KWeiss, Quote has been rejected. Placing w/o in reschedule for tech to complete and close.
9/16 KSmith -- Per AP, Case 00524718 is on hold pending parts being added to SMX
9/10 KSmith -- Email from David Snow, "I received two parts for the Hoys Lift repairs, Im not sure how many we are expecting.
The 2 parts are located in the maintenance office,"
9/4 KWeiss, Created case and sent to sales for quoting.
8/29 KSmith -- Sent email to schedule for 9/3
🔧Work Performed
Arrived onsite; evaluated units. Tech Spoke to Liko Tech support
New control boxes are needing to be ordered for repair
Viking M Control Box part # 20490013US
Viking L Control Box part # 20490009US
Parts needed to be ordered for repair
🔍Technician Findings
When Tech arrived on-site customer had 2 lifts that needed attention
Liko Viking L SN# 7202535
Liko Viking M SN# 7110261
⚠️Problem Description
Q-00029815
Asset ID: 13085344 Not doing anything even with new battery on.
Model: Liko, Inc. - L Series
Model Type: Patient Lift
The technician will need to evaluate each unit and confirm if parts are needed for repairs. If parts are not needed, they will not be used/billed.
https://www.ebiotrack.com/workorder.php?wo=67848
📧
Email:Re: [External]RE: [External]Aspen Hill Rehab and Healthcare Center-- EMSAR Repair -- WO-01300354
Completed Sep 10, 2025
From: DSnow@aspenhillrehab.com
To: ksmith@emsar.com
Hi Courtney
I received two parts for the Hoys Lift repairs, Im not sure how many we are expecting.
The 2 parts are located in the maintenance office,
Please advise
[AspenHill_hor_full.png]
David Snow
Maintenance Director
Aspen Hill Rehabilitation & Healthcare Center
190 North Avenue / Haverhill, MA 01830
O 978-912-9214
[Signature Banner.png]
________________________________
From: David Snow <DSnow@aspenhillrehab.com>
Sent: Friday, August 29, 20
📧
Email:Re: [External]RE: [External]Aspen Hill Rehab and Healthcare Center-- EMSAR Repair -- WO-01300354
Completed Aug 29, 2025
From: DSnow@aspenhillrehab.com
To: ksmith@emsar.com
perfect
[AspenHill_hor_full.png]
David Snow
Maintenance Director
Aspen Hill Rehabilitation & Healthcare Center
190 North Avenue / Haverhill, MA 01830
O 978-912-9214
[Signature Banner.png]
________________________________
From: Kourtney Smith <ksmith@emsar.com>
Sent: Friday, August 29, 2025 4:18 PM
To: David Snow <DSnow@aspenhillrehab.com>
Subject: [External]RE: [External]Aspen Hill Rehab and Healthcare Center-- EMSAR Repair -- WO-01300354
This
📧
Email:Re: [External]Aspen Hill Rehab and Healthcare Center-- EMSAR Repair -- WO-01300354
Completed Aug 29, 2025
From: DSnow@aspenhillrehab.com
To: ksmith@emsar.com
Hi Courtney
Yes I am your contact person, please schedule ASAP, we are here Monday thru Friday 8:00 AM to 4:30 PM
[AspenHill_hor_full.png]
David Snow
Maintenance Director
Aspen Hill Rehabilitation & Healthcare Center
190 North Avenue / Haverhill, MA 01830
O 978-912-9214
[Signature Banner.png]
________________________________
From: Kourtney Smith <ksmith@emsar.com>
Sent: Friday, August 29, 2025 2:05 PM
To: David Snow <DSnow@aspenhillrehab.com>
S
📧
Email: Aspen Hill Rehab and Healthcare Center-- EMSAR Repair -- WO-01300354
Completed Aug 29, 2025
Aug 29, 2025 1:22pm
@Shelby Robinson Should there be an EBT link in the WO?
Sep 25, 2025 4:34pm
@Nick O'Neill @Shawn Rogers Good afternoon, the customer denied the repairs due to the cost of the parts needed. Can you please close this work order?
He also mentioned that some small parts were left that he can return, I am not seeing what parts he is talking about. Nick do you know?
Sep 25, 2025 8:23pm
@Nick O'Neill @Kourtney Smith Quote has been rejected. Placing w/o in reschedule for tech to complete and close. @Shawn Rogers
Sep 29, 2025 7:57am
@Nick O'Neill @Shawn Rogers Please make sure this is closed out by EOD
Case #00523012 – URGENT: HCP L2 Review
Status: Closed | Priority: Critical
Q-00029815
Asset ID: 13085333 Hoyer Lift, not doing anything. Motor just beeps. Needs power cord.
Model: Hillrom - Viking M
Model Type: Patient Lift
Possible parts needed for this unit
1 power/charging cord, 20090028
1 ext. cord, 21090011
Asset ID: 13085344 Not doing anything even with
💬Case Comment
Internal Aug 29, 2025 8:45am
Reached out to orders to add parts to SM
Timeline
📞
Case Linked Aug 28, 3:40 PM
Case Number:00523012
Subject:URGENT: HCP L2 Review
Status:Closed
📋
▶
2
Work Order Created Aug 29, 12:49 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Status: Assigned Aug 29, 2:02 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kourtney Smith
Technician:a0h8Y00000HmPmRQAV, Nick O'Neill
🗓️
▶
2
Status: Scheduled Aug 29, 4:18 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-09-03T14:00:00.000+0000
⏳3.0 business days
⏱️
Labor Added Sep 3, 11:38 AM
Type:Labor
Status:Open
Qty:2.5
⏱️
Labor Added Sep 3, 12:10 PM
Type:Labor
Status:Open
Qty:2.5
⚠️
Status: Incomplete by Nick O'NeillSep 3, 7:15 PM
From:Scheduled
To:Incomplete
Duration in Previous:5d 2h
🚨16.6 business days
🔄
Status: Reschedule by Keith WeissSep 25, 8:23 PM
From:Incomplete
To:Reschedule
Duration in Previous:22d 1h
⏳3.5 business days
✔️
▶
2
Status: Completed Sep 30, 10:28 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Nick O'Neill
From:Completed
To:Closed
Duration in Previous:2m
⏳3.0 business days
📄
▶
2
Status: Ready to Bill Oct 2, 6:23 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
🧾
Invoice Created Oct 3, 11:01 AM
Invoice Number:SM-242684
Bottlenecks
Scheduled
Duration: 2.5 business days (threshold: 2.0 business days)
Exceeded by 3.7 business hours
Reschedule
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)