Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01300374 ↗ ServiceMax

Lovet Pet Health Care (Formerly Arizona Pet) • Misc. Inspection • P5

📍 Lovet Pet Health Care - Goodyear Animal Hospital - 8014 — 380 N. Estrella Parkway, Suite A6, Goodyear AZ, 85338

Aug 29, 2025 → Sep 9, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Sep 8, 2025
✗ SLA Missed (1 biz days late)
Active: 6 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Sep 9, 2025)
SLA Target
▶ Clock Running
Status: Created
Aug 29 → Aug 29, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 29 → Aug 29, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Aug 29 → Aug 29, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
6d
▶ Clock Running
Status: Scheduled
Aug 29 → Sep 9, 2025
6 business days (counted)
Running total: 6 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Sep 9 → Sep 9, 2025
0 business days (counted)
Running total: 6 of 5 biz days used
Created: Aug 29, 2025 Completed: Sep 9, 2025
Business Days Used 6 / 5
0 5d budget +1d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Aug 29 → Aug 29 Created ▶ Running 0 0 / 5
Aug 29 → Aug 29 Ready for Scheduling ▶ Running 0 0 / 5
Aug 29 → Aug 29 Assigned ▶ Running 0 0 / 5
Aug 29 → Sep 9 Scheduled ▶ Running 6 6 / 5
Sep 9 → Sep 9 Tech On Site ▶ Running 0 6 / 5
Dispatch 0.0d
Coordinators 5.9d
Field Work 0.4d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
5.9 days
Over SLA
Field Work
0.4 days
Created: Aug 29, 2025 Due: Sep 8, 2025 Completed: Sep 9, 2025 (on time)
📅
6.3 days Total Age
⏱️
5.9d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
4.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00523248
eBiotrack - New Inspection Created
Closed
Miscellaneous Inspection *NON-BILLABLE WO* Asset Tag all vaporizers onsite. Each Anesthesia Machine has its own vaporizer that MUST be tagged separately. When tagging the Vaporizer please collect pictures of front, sides, and back of the vaporizer for upcoming exchanges https://www.ebiotrack.com/inspection.php?iid=29651
Priority
Standard
Origin
Email
Reason
New Case
Contact
Ashley Bersuch
Owner
Kimberly Hardison
Created
Aug 29, 2025
Work Orders from this Case (1)
WO-01300374 (current) Invoiced
Misc. Inspection • Tyler Bollman
Created: Aug 29, 2025 • Closed: Sep 9, 2025
Completed with minor delays
Invoiced • 187 days old
🚨
Primary Delay 5.9 days stuck in "Scheduled"
⏱️
Total Delay 4.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
5.9d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

*NON-BILLABLE WO*

8/29 KKelch called Ashley to schedule for 9/8 between 12:30 and 1:30 pm. Customer confirmed.

🔧 Work Performed
documented
🔍 Technician Findings
5 vaporizers
⚠️ Problem Description
Miscellaneous Inspection *NON-BILLABLE WO* Asset Tag all vaporizers onsite. Each Anesthesia Machine has its own vaporizer that MUST be tagged separately. When tagging the Vaporizer please collect pictures of front, sides, and back of the vaporizer for upcoming exchanges https://www.ebiotrack.com/inspection.php?iid=29651

Timeline

📞
Case Linked Aug 29, 11:52 AM
Case Number: 00523248
Subject: eBiotrack - New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Aug 29, 1:43 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
3 Technician Assigned Aug 29, 2:01 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 15m, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-09-08T19:30:00.000+0000
⚠️ 6.0 business days
🔧
Status: Tech On Site by Tyler Bollman Sep 8, 8:59 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 10d 6h
⏱️
6x Labor Added Sep 8, 9:04 PM
Type: Labor, Travel, Expenses
Status: Open
Qty: 0.5, 2, 0.25, 6, 23, 1
✔️
Status: Completed by Tyler Bollman Sep 8, 11:00 PM
From: Tech On Site
To: Completed
Duration in Previous: 2h 0m
🏁
Status: Closed by Tyler Bollman Sep 9, 12:08 AM
From: Completed
To: Closed
Duration in Previous: 1h 7m
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Sep 10, 3:52 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 15h, 0m
⏳ 3.0 business days
🧾
Invoice Created Sep 12, 8:04 PM
Invoice Number: SM-240529

Bottlenecks

Scheduled
Duration: 5.9 business days (threshold: 2.0 business days)
Exceeded by 3.9 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00523248
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
N/A
Technician
Tyler Bollman
Scheduled
Sep 8, 3:30 PM
Created
Aug 29, 1:43 PM
Invoice #
SM-240529

Work Details (6)

Name Type Status Qty Amount Date
WL-02929247 Labor Open 0.5 $0.00 Sep 8, 9:04 PM
WL-02929248 Labor Open 2 $0.00 Sep 8, 9:04 PM
WL-02929249 Labor Open 0.25 $0.00 Sep 8, 9:04 PM
WL-02929250 Travel Open 6 $0.00 Sep 8, 9:04 PM
WL-02929251 Travel Open 23 $0.00 Sep 8, 9:04 PM
WL-02929252 Expenses Open 1 $0.00 Sep 8, 9:04 PM

Details