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WO-01300383 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Relocation • PC

📍 Cerilliant Corp — 811 Paloma Dr Ste A, Round Rock TX, 78665

Aug 29, 2025 → Sep 8, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 7, 2025
✗ SLA Missed (146 biz days late)
Active: 5 biz days
🕐 Clock stopped: Completed (Sep 8, 2025)
▶ Clock Running
Status: Created
Aug 29 → Aug 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 29 → Aug 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Assigned
Aug 29 → Sep 4, 2025
3 business days (counted)
Running total: 3 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Sep 4 → Sep 8, 2025
2 business days (counted)
Running total: 5 of ? biz days used
Created: Aug 29, 2025 Completed: Sep 8, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Aug 29 → Aug 29 Created ▶ Running 0 0
Aug 29 → Aug 29 Ready for Scheduling ▶ Running 0 0
Aug 29 → Sep 4 Assigned ▶ Running 3 3
Sep 4 → Sep 8 Scheduled ▶ Running 2 5
Dispatch 0.0d
Coordinators 6.1d
Billing 10.6d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
6.1 days
Over SLA
Billing
10.6 days
Over SLA
Created: Aug 29, 2025 Due: Feb 7, 2025 Completed: Sep 8, 2025 (212 days late)
📅
5.7 days Total Age
⏱️
10.6d in Ready to Bill Longest Stage
🔄
6 transitions Status Changes
⚠️
13.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00523342
6007539589
Closed
SYS-GC-7890A Relocation / EIQ / EOQ 313495190 RELO;Greg Faxon
Priority
High
Origin
Web
Reason
New Case
Contact
Andy Ommen
Owner
Leona Coonrod
Created
Aug 29, 2025
Work Orders from this Case (3)
WO-01300383 (current) Invoiced
Relocation • Jose Gutierrez
Created: Aug 29, 2025 • Closed: Sep 8, 2025
WO-01300384 Invoiced
EIQ • Jose Gutierrez
Created: Aug 29, 2025 • Closed: Sep 11, 2025
WO-01300385 Invoiced
EOQ • Jose Gutierrez
Created: Aug 29, 2025 • Closed: Sep 15, 2025
Completed with significant delays
Invoiced • 187 days old
🚨
Primary Delay 10.6 days stuck in "Ready to Bill"
⏱️
Total Delay 13.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
3.1d / 0.5d SLA
Scheduled
3.0d / 2.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
10.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

TRAVEL ON WO-01300389

Please assign to Jose Gutierrez ARP to site is 101 miles. Zone 3

🔧 Work Performed
Plumbed GC gas lines and installed sampler components once instrument was placed in its correct location on lab bench. Verified GC was able to initialize without error and that EPC modules were supplying inlets and detectors with gas flow.
⚠️ Problem Description
SYS-GC-7890A Relocation / EIQ / EOQ 313495190 RELO;Greg Faxon
📄 Description
Agilent 7890A Series GC
📞 Call Description
FEB 2026 GC RELOCATION

Timeline

📞
▶
4 Case Linked Aug 29, 2:03 PM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01300383
Type: Relocation
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 1m, 0m
👷
Technician Assigned by Leona Coonrod
Technician: Jose Gutierrez
⏳ 3.0 business days
🗓️
▶
2 Status: Scheduled Sep 3, 10:42 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Jose Gutierrez
Scheduled For: 2025-09-08T14:00:00.000+0000
⏳ 3.2 business days
⏱️
Labor Added Sep 8, 6:03 PM
Type: Labor
Status: Open
Qty: 1.5
✔️
Status: Completed by Jose Gutierrez Sep 8, 6:08 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 4d 19h, 0m
📄
Status: Ready to Bill by Hannah Shaw Sep 9, 3:35 PM
From: Closed
To: Ready to Bill
Duration in Previous: 21h 26m
🚨 11.0 business days
📨
Status: Invoice Pending by Hannah Shaw Sep 23, 9:21 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 13d 17h
💰
Status: Invoiced by Hannah Shaw Sep 23, 9:26 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 5m
⏳ 2.0 business days
🧾
Invoice Created Sep 24, 10:39 AM
Invoice Number: SM-241753

Bottlenecks

Assigned
Duration: 3.1 business days (threshold: 4.0 business hours)
Exceeded by 2.6 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.9 business hours
Ready to Bill
Duration: 10.6 business days (threshold: 1.0 business days)
Exceeded by 9.6 business days

🔗 Related Artifacts

📞
Case 00523342
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Relocation
Branch
N/A
Technician
Jose Gutierrez
Scheduled
Sep 8, 10:00 AM
Created
Aug 29, 2:04 PM
Invoice #
SM-241753

Work Details (1)

Name Type Status Qty Amount Date
WL-02928977 Labor Open 1.5 $171.00 Sep 8, 6:03 PM

Details