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WO-01300404 ↗ ServiceMax

UPSHUR COUNTY EMS • Preventive Maintenance • PSM

📍 Upshur County EMS — 164 Pocahontas St, Buckannon WV, 26201

Aug 29, 2025 → Sep 11, 2025

✅ Completed
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (7 biz days late)
Active: 8 biz days
🕐 Clock stopped: Invoiced (Sep 11, 2025)
▶ Clock Running
Status: Created
Aug 29 → Aug 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 29 → Aug 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 29 → Aug 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Aug 29 → Sep 11, 2025
8 business days (counted)
Running total: 8 of ? biz days used
Created: Aug 29, 2025 Invoiced: Sep 11, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Aug 29 → Aug 29 Created ▶ Running 0 0
Aug 29 → Aug 29 Ready for Scheduling ▶ Running 0 0
Aug 29 → Aug 29 Assigned ▶ Running 0 0
Aug 29 → Sep 11 Scheduled ▶ Running 8 8
Dispatch 0.0d
Coordinators 8.6d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
8.6 days
Over SLA
Billing
0.0 days
Created: Aug 29, 2025 Due: Sep 30, 2025 Completed: Sep 11, 2025 (19 days early)
📅
8.2 days Total Age
⏱️
8.6d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
8.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
23 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Sep 10, 2025
Visit 2 Sep 11, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00523365
CREATE 1X INSPECTION PM - Site ID: 24011 - Upshur County EMS
Closed
Equipment PM 15 ASSETS https://www.ebiotrack.com/inspection.php?iid=29665
Priority
Standard
Origin
Email
Reason
New Case
Contact
Gloria Burr
Owner
Kimberly Hardison
Created
Aug 29, 2025
Work Orders from this Case (1)
WO-01300404 (current) Invoiced
Preventive Maintenance • Brandon Green
Created: Aug 29, 2025 • Closed: Sep 11, 2025
Completed with minor delays
Invoiced • 187 days old
🚨
Primary Delay 8.6 days stuck in "Scheduled"
⏱️
Total Delay 8.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
8.6d / 2.0d SLA
Closed
2.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

8/29/2025 CRamen spoke with Gloria and scheduled for Wednesday 9/10/2025 between 8-10am.

🔧 Work Performed
Ferno Washington Inc - Model 40 (Series) Serial #: 13N-269446 - Asset ID: a0C5A00000rsxhpUAA Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 11N200758 - Asset ID: 13176946 Stryker Medical - 6086 PerformancePro Serial #: 161039944 - Asset ID: 13176949 Stryker Medical - 6086 PerformancePro Serial #: 161039945 - Asset ID: 13176945 Stryker Medical - 6392 PerformanceLoad Serial #: 2018001100368 - Asset ID: a0C5A00000rt1RRUAY Stryker Medical - 6392 PerformanceLoad Serial #: 2018001100370 - Asset ID: Stryker Medical - 6086 PerformancePro Serial #: 2109003800005 - Asset ID: 13176954 Stryker Medical - 6506 PowerPro Serial #: 161240550 - Asset ID: 13176948 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 13N-269445 - Asset ID: a0C8Y00000tqzYDUAY Stryker Corporation - Stryker 6390 PowerLoad Serial #: 1903012400177 - Asset ID: 13176947 Stryker Medical - 6392 PerformanceLoad Serial #: 2020000900398 - Asset ID: 13176944 Stryker Medical - 6392 PerformanceLoad Serial #: 2021000900316 - Asset ID: 13176953 Stryker Medical - 6086 PerformancePro Serial #: 2009003800013 - Asset ID: 13176951 Junkin - JSA-800 Serial #: 4522 - Asset ID: 13176952 Junkin - JSA-800 Serial #: 4190 - Asset ID: 13176955
⚠️ Problem Description
Equipment PM 15 ASSETS https://www.ebiotrack.com/inspection.php?iid=29665

Timeline

📞
Case Linked Aug 29, 2:44 PM
Case Number: 00523365
Subject: CREATE 1X INSPECTION PM - Site ID: 24011 - Upshur County EMS
Status: Closed
📋
▶
2 Work Order Created Aug 29, 2:57 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
4 Technician Assigned Aug 29, 3:06 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 7m
🗓️
Status: Scheduled by Charles Ramen
From: Assigned
To: Scheduled
Duration in Previous: 4m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-09-10T13:00:00.000+0000
⚠️ 7.0 business days
💵
2x Expenses Added Sep 9, 11:47 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
⏱️
▶
2 21x Labor Added Sep 11, 4:33 PM
21x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Scheduled
To: Closed
Duration in Previous: 13d 1h
⏳ 2.9 business days
📄
▶
2 Status: Ready to Bill Sep 15, 12:22 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 23.0 business days
🧾
Invoice Created Oct 16, 1:05 PM
Invoice Number: SM-240941

Bottlenecks

Scheduled
Duration: 8.6 business days (threshold: 2.0 business days)
Exceeded by 6.6 business days
Closed
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days

🔗 Related Artifacts

📞
Case 00523365
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Brandon Green
Scheduled
Sep 10, 9:00 AM
Created
Aug 29, 2:57 PM
Invoice #
SM-240941

Work Details (23)

Name Type Status Qty Amount Date
WL-02929627 Expenses Open 1 $0.00 Sep 9, 11:47 AM
WL-02929628 Expenses Open 1 $0.00 Sep 9, 11:47 AM
WL-02932759 Labor Open 0.25 $0.00 Sep 11, 4:33 PM
WL-02932760 Labor Open 0.5 $0.00 Sep 11, 4:33 PM
WL-02932761 Labor Open 0.5 $0.00 Sep 11, 4:33 PM
WL-02932762 Labor Open 1.25 $0.00 Sep 11, 4:33 PM
WL-02932763 Labor Open 0.5 $0.00 Sep 11, 4:33 PM
WL-02932764 Labor Open 0.083333333333333 $0.00 Sep 11, 4:33 PM
WL-02932765 Labor Open 0.5 $0.00 Sep 11, 4:33 PM
WL-02932766 Labor Open 0.5 $0.00 Sep 11, 4:33 PM
WL-02932767 Labor Open 0.5 $0.00 Sep 11, 4:33 PM
WL-02932768 Labor Open 3.5 $0.00 Sep 11, 4:33 PM
WL-02932769 Travel Open 200 $0.00 Sep 11, 4:33 PM
WL-02932770 Labor Open 0.5 $0.00 Sep 11, 4:33 PM
WL-02932771 Travel Open 20 $0.00 Sep 11, 4:33 PM
WL-02932772 Labor Open 0.25 $0.00 Sep 11, 4:33 PM
WL-02932773 Labor Open 0.5 $0.00 Sep 11, 4:33 PM
WL-02932774 Labor Open 0.5 $0.00 Sep 11, 4:33 PM
WL-02932775 Labor Open 0.5 $0.00 Sep 11, 4:33 PM
WL-02932776 Travel Open 20 $0.00 Sep 11, 4:33 PM
WL-02932777 Labor Open 3.25 $0.00 Sep 11, 4:33 PM
WL-02932778 Travel Open 200 $0.00 Sep 11, 4:33 PM
WL-02932782 Parts Open 2 $23.36 Sep 11, 4:34 PM

Details