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Detailed work order timeline, KPIs, and analysis

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WO-01300499 ↗ ServiceMax

MCALESTER ARMY AMMUNITION PLANT • Preventive Maintenance • PSM

📍 McAlester Army Ammunition Plant — 1c-Tree Road Bldg.408, Mcalester OK, 74501

Sep 2, 2025 → Dec 2, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (41 biz days late)
Active: 62 biz days
🕐 Clock stopped: Completed (Dec 3, 2025)
▶ Clock Running
Status: Created
Sep 2 → Sep 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Sep 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 2 → Sep 4, 2025
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Entered
Sep 4 → Sep 4, 2025
0 business days (counted)
Running total: 2 of ? biz days used
54d
▶ Clock Running
Status: On Hold
Sep 4 → Nov 21, 2025
54 business days (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 56 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Nov 21 → Dec 2, 2025
5 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 2 → Dec 3, 2025
1 business day (counted)
Running total: 62 of ? biz days used
▶ Clock Running
Status: 04-Scheduled
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 62 of ? biz days used
Created: Sep 2, 2025 Completed: Dec 3, 2025
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Sep 2 → Sep 2 Created ▶ Running 0 0
Sep 2 → Sep 2 Ready for Scheduling ▶ Running 0 0
Sep 2 → Sep 4 Assigned ▶ Running 2 2
Sep 4 → Sep 4 Entered ▶ Running 0 2
Sep 4 → Nov 21 On Hold ▶ Running 54 56
Nov 21 → Nov 21 Assigned ▶ Running 0 56
Nov 21 → Dec 2 Scheduled ▶ Running 5 61
Dec 2 → Dec 3 Tech On Site ▶ Running 1 62
Dec 3 → Dec 3 04-Scheduled ▶ Running 0 62
Dispatch 0.0d
Holding 55.0d (excluded)
Coordinators 9.0d
Field Work 1.0d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
55.0 days
Coordinators
9.0 days
Over SLA
Field Work
1.0 days
Over SLA
Created: Sep 2, 2025 Due: Sep 30, 2025 Completed: Dec 3, 2025 (63 days late)
📅
62.2 days Total Age
⏱️
55.0d in On Hold Longest Stage
🔄
9 transitions Status Changes
⚠️
7.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00523451
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment PM 6 Pcs https://www.ebiotrack.com/inspection.php?iid=29671
Priority
Standard
Origin
Email
Reason
New Case
Contact
James Fryer
Owner
Kimberly Hardison
Created
Aug 30, 2025
Work Orders from this Case (1)
WO-01300499 (current) Invoiced
Preventive Maintenance • Darrell Hendrix
Created: Sep 2, 2025 • Closed: Dec 2, 2025
Completed with minor delays
Invoiced • 183 days old
🚨
Primary Delay 55.0 days stuck in "On Hold"
⏱️
Total Delay 7.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
3.0d / 0.5d SLA
On Hold
55.0d
Scheduled
6.0d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
04-Scheduled
0.0d
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/21 NB - called Travis* per the below (he is POC, James separated years ago). Says they noticed an issue with loading system / backup stretcher. Darrell needs to evaluate on-site. Shared dispatch email in the event they can't get it to hold a charge before PM appt (says they were charging it today, just noticed the issue yesterday).


11/21 KKelch James called me bc they need a repair on their cot with the loading system and to schedule the PM service needed. I offered 12/2 between 9 and 11 am for servicing and sent chatter to LOberg/NBeierschmitt to begin the repair request. 

9/26 LO Reached out to contacts on account Maria and Janice to find the best contact person

9/4 KKelch James called me back to let me know that he is no longer the site contact for this site. Placed on hold for new contact. 

9/4 KKelch called James to schedule for 9/9 between 12 and 1 pm. Left VM.

🔧 Work Performed
PM
🔍 Technician Findings
PM
⚠️ Problem Description
Annual Equipment PM 6 Pcs https://www.ebiotrack.com/inspection.php?iid=29671

Timeline

📞
Case Linked Aug 30, 1:00 AM
Case Number: 00523451
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
4 Work Order Created Sep 2, 8:54 AM
Work Order Created → Status: Ready for Scheduling → Technician Assigned → Status: Assigned
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
Technician Assigned by Kaitlyn Kelch
Technician: Darrell Hendrix
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2m
⏳ 3.0 business days
🆕
Status: Entered by Kaitlyn Kelch Sep 4, 9:51 AM
From: Assigned, Entered
To: Entered, On Hold
Duration in Previous: 2d 0h, 0m
🚨 55.0 business days
👷
▶
3 Technician Assigned Nov 21, 9:43 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: On Hold, Assigned
To: Assigned, Scheduled
Duration in Previous: 78d 0h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-12-02T15:00:00.000+0000
⚠️ 6.0 business days
🔧
Status: Tech On Site by Darrell Hendrix Dec 2, 12:12 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 11d 2h
⏱️
▶
3 8x Labor Added Dec 2, 8:32 PM
8x Labor Added → Status: 04-Scheduled → Status: Completed
📋
Status: 04-Scheduled by Ben Saur
From: Tech On Site
To: 04-Scheduled
Duration in Previous: 8h 20m
✔️
Status: Completed by Darrell Hendrix
From: 04-Scheduled
To: Completed
Duration in Previous: 3m
🏁
Status: Closed by Darrell Hendrix Dec 2, 8:38 PM
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 2.4 business days
📄
Status: Ready to Bill by Diane Patton Dec 4, 12:53 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 16h, 0m
⏳ 2.0 business days
🧾
Invoice Created Dec 5, 5:00 PM
Invoice Number: SM-248190

Bottlenecks

Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Tech On Site
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.3 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00523451
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Darrell Hendrix
Scheduled
Dec 2, 10:00 AM
Created
Sep 2, 8:54 AM
Invoice #
SM-248190

Work Details (8)

Name Type Status Qty Amount Date
WL-03024292 Labor Open 1 $0.00 Dec 2, 8:32 PM
WL-03024293 Labor Open 1 $0.00 Dec 2, 8:32 PM
WL-03024294 Labor Open 3.5 $0.00 Dec 2, 8:32 PM
WL-03024295 Travel Open 148 $0.00 Dec 2, 8:32 PM
WL-03024296 Labor Open 2.5 $0.00 Dec 2, 8:32 PM
WL-03024297 Travel Open 148 $0.00 Dec 2, 8:32 PM
WL-03024298 Labor Open 1 $0.00 Dec 2, 8:32 PM
WL-03024299 Labor Open 1 $0.00 Dec 2, 8:32 PM

Details