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← WO Overview

WO-01300507 ↗ ServiceMax

Coastal Family Health Center • Inspection • PSM

📍 Coastal Family Health - St. Martin North Elementary — 16308 Lemoyne Blvd, Biloxi MS, 39532

Sep 2, 2025 → Sep 29, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✓ SLA Met (1 biz days early)
Active: 19 biz days
🕐 Clock stopped: Tech Off Site (Sep 29, 2025)
▶ Clock Running
Status: Created
Sep 2 → Sep 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Sep 8, 2025
4 business days (counted)
Running total: 4 of ? biz days used
10d
▶ Clock Running
Status: Assigned
Sep 8 → Sep 22, 2025
10 business days (counted)
Running total: 14 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Sep 22 → Sep 29, 2025
5 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 29 → Sep 29, 2025
0 business days (counted)
Running total: 19 of ? biz days used
Created: Sep 2, 2025 Tech Off Site: Sep 29, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 2 → Sep 2 Created ▶ Running 0 0
Sep 2 → Sep 8 Ready for Scheduling ▶ Running 4 4
Sep 8 → Sep 22 Assigned ▶ Running 10 14
Sep 22 → Sep 29 Scheduled ▶ Running 5 19
Sep 29 → Sep 29 Tech On Site ▶ Running 0 19
Dispatch 0.0d
Coordinators 21.9d
Field Work 0.7d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
21.9 days
Over SLA
Field Work
0.7 days
Billing
0.0 days
Created: Sep 2, 2025 Due: Oct 31, 2025 Completed: Sep 29, 2025 (32 days early)
📅
20.0 days Total Age
⏱️
10.9d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
18.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00523508
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 16 pcs https://www.ebiotrack.com/inspection.php?iid=29687
Priority
Standard
Origin
Email
Reason
New Case
Contact
Mary Ronsonet
Owner
Jessica Sells
Created
Aug 31, 2025
Work Orders from this Case (1)
WO-01300507 (current) Invoiced
Inspection • Jason Cunningham
Created: Sep 2, 2025 • Closed: Sep 29, 2025
Completed with significant delays
Invoiced • 184 days old
🚨
Primary Delay 10.9 days stuck in "Assigned"
⏱️
Total Delay 18.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
5.0d / 1.0d SLA
Assigned
10.9d / 0.5d SLA
Scheduled
6.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Tech Off Site
0.6d / 2.0d SLA
Closed
1.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/22/25 AJinerson - Email logged on WO-01300938. Received email back from Rodney stating St. Martin North location (WO-01300507) will be available on Mon. 9/29.


9/19/25 AJinerson - Email logged on WO-01300938. Sent follow up email to POCs Rodney and Mary offering to schedule multiple inspections on the below dates:

Wednesday, 9/24 with arrival between 10:00 a.m. – 12:00 p.m.

Thursday, 9/25 with arrival between 10:00 a.m. – 12:00 p.m.

 Friday, 9/26 with arrival between 10:00 a.m. – 12:00 p.m.

Monday, 9/29 with arrival between 10:00 a.m. – 12:00 p.m.

Tuesday, 9/30 with arrival between 10:00 a.m. – 12:00 p.m.


9/15/25 AJinerson - Email logged on WO-01300938.. Sent email to POC Rodney and Mary offering to schedule the below inspections during the week of 9/22-9/26 asking which dates work best per site:


Coastal Family Health Center - Gulfport Pharmacy Health Care - 9113 Hwy 49, St. 200, Hopkins Blvd Ctr. Gulfport, MS 39501 - WO-01297943

 

Coastal Family Health Center - Administration Building - 10467 Corporate Drive Gulfport, MS 39503 - WO-01300938

 

Coastal Family Health Center - Biloxi Division Street Pharmacy - 1025-A Division Street Biloxi, MS 39530 - WO-01300597

 

Coastal Family Health - Pharmacy - 7312 MS-63 Moss Point, MS 39563 - WO-01300533

 

Coastal Family Health - St. Martin North Elementary - 16308 Lemoyne Blvd Biloxi, MS 39532 - WO-01300507


9/15/25 AJinerson - Call logged on WO-01300938.. Called POC to schedule tech visit, spoke with Mary who was checking to see if facility director is available to schedule. Left VM for Rodney Gresham regarding scheduling multiple inspection locations. 

🔧 Work Performed
9/29 Jason - Inspection Complete - Performed inspection on 18 devices. All devices passed inspection. Placed all devices back into service.
🔍 Technician Findings
Located all devices that needed to be inspected. Archived the devices that couldn't be located.
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 16 pcs https://www.ebiotrack.com/inspection.php?iid=29687

Timeline

📞
Case Linked Aug 31, 7:00 AM
Case Number: 00523508
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Sep 2, 9:18 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 5.0 business days
👷
▶
2 Technician Assigned Sep 8, 1:09 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 6d 3h
🚨 11.0 business days
🗓️
▶
2 Status: Scheduled Sep 22, 11:29 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-09-29T15:00:00.000+0000
⚠️ 6.0 business days
🔧
Status: Tech On Site by Jason Cunningham Sep 29, 11:59 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 0h
🚗
Status: Tech Off Site by Jason Cunningham Sep 29, 1:23 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 1h 24m
⏱️
▶
2 5x Labor Added Sep 29, 5:51 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Jason Cunningham
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 4h 28m, 0m
📄
▶
2 Status: Ready to Bill Sep 30, 2:27 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 14.0 business days
🧾
Invoice Created Oct 20, 5:15 PM
Invoice Number: SM-242442

Bottlenecks

Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Assigned
Duration: 10.9 business days (threshold: 4.0 business hours)
Exceeded by 10.4 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.1 business hours

🔗 Related Artifacts

📞
Case 00523508
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Jason Cunningham
Scheduled
Sep 29, 11:00 AM
Created
Sep 2, 9:18 AM
Invoice #
SM-242442

Work Details (5)

Name Type Status Qty Amount Date
WL-02953475 Labor Open 3.5 $0.00 Sep 29, 5:51 PM
WL-02953476 Labor Open 1.5 $1,195.00 Sep 29, 5:51 PM
WL-02953477 Labor Open 3 $0.00 Sep 29, 5:51 PM
WL-02953478 Travel Open 146 - Sep 29, 5:51 PM
WL-02953479 Travel Open 146 - Sep 29, 5:51 PM

Details