9/24/25 AJinerson - Received email confirmation from POC Rodney and Prenda to schedule tech visit on 10/2 (eta between 12pm-1pm) and 10/3 (eta between 8am-10am). Asking if any special requirements/arrival instructions for tech visit.
9/24/25 AJinerson - No phone listed, sent email to POC Rodney offering tech visit starting on 10/2 (eta between 12pm-1pm) and 10/3 (eta between 8am-10am).
🔧Work Performed
10/2 Jason - Inspection Incomplete - Performed inspection on 101 devices. 4 devices failed inspection and were removed from services. All other devices passed inspection and were placed back into service.
10/3 Jason - Inspection Complete - Performed inspection on the remaining 53 devices for a total inspection of 154 devices over these 2 days. All devices today passed inspection. That means a total of 4 devices failed inspection and were removed from service. All other devices were placed back into service.
🔍Technician Findings
Located all devices that needed to be inspected. Archived the devices that couldn't be located.
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
138 pcs
https://www.ebiotrack.com/inspection.php?iid=29684
📋
Outbound to +13348324985
Completed Sep 24, 2025
9/24/25 AJinerson - Called site 3rd time to follow up and schedule tech visit. No one available to take call, and no option for VM.
📧
Email:RE: EMSAR Service Request - Gulfport for Adult and Pediatric Medical Primary - 15024 Martin Luther King Gulfport, MS 39501 - WO-01299312
Completed Sep 24, 2025
From: abby.jinerson@emsar.com
To: pjames@coastalfamilyhealth.org, rgresham@coastalfamilyhealth.org
Good morning, Prenda,
We have our technician, Jason Cunningham, scheduled to visit for this inspection service starting on Thursday, 10/2 with estimated arrival between 12:00 p.m. - 1:00 p.m., and Friday, 10/3 with estimated arrival between 8:00 a.m. - 10:00 a.m.
Please let us know if there are any special arrival instructions, or requirements our tech will need to follow for this
📧
Email:Re: EMSAR Service Request - Gulfport for Adult and Pediatric Medical Primary - 15024 Martin Luther King Gulfport, MS 39501 - WO-01300512
Completed Sep 24, 2025
From: pjames@coastalfamilyhealth.org
To: rgresham@coastalfamilyhealth.org, abby.jinerson@emsar.com
Good Morning Rodney,
Yes that time frame will work for us.
Thanks,
Get Outlook for iOS <https://protect.checkpoint.com/v2/r01/___https://aka.ms/o0ukef___.YzJ1OmVtc2FyMTpjOm86ZWIwNDk2MTkyNzA4NjYzNjRiOWVhYjhlZjg2MjU2ODM6Nzo5NmViOmI2YjQ3ZjQ0ZGRkZmNhZDI4OGEyYjBmOWU4NTBjMDI4MTI0Y2ZlOWNlMTRhYTc3ZWU0ZWVmMmZjZWY2ZTY4MDk6aDpUOkY>
________________________________
From: Rodney Gresham <rgresham@
📧
Email: EMSAR Service Request - Gulfport for Adult and Pediatric Medical Primary - 15024 Martin Luther King Gulfport, MS 39501 - WO-01300512
Completed Sep 24, 2025
To: rgresham@coastalfamilyhealth.org
CC: jason.cunningham@emsar.com
BCC: abby.jinerson@emsar.com
Attachment: --none--
Subject: EMSAR Service Request - Gulfport for Adult and Pediatric Medical Primary - 15024 Martin Luther King Gulfport, MS 39501 - WO-01300512
Body:
Hi Rodney,
I'm also reaching out to schedule our technician's visit for the Annual Inspection Service on the medical equipment at the Coastal Family Health Center - Gulfport for Adult and Pediatric Medical Primary location at 150
📅
WO-01300512 - Inspection - Gulfport - Coastal Family Health Center - Gulfport for Adult and Pediatric Medical Primary
Oct 2, 2025 12:00pm – 4:00pm
Work Order: WO-01300512
Account: Coastal Family Health Center
Customer Case Number:
Location: Coastal Family Health Center - Gulfport for Adult and Pediatric Medical Primary
Address: 15024 Martin Luther King, Gulfport, MS 39501
Manufacturer:
Model #:
Serial #:
Contact Name: Rodney Gresham
Contac
Timeline
📞
Case Linked Aug 31, 7:00 AM
Case Number:00523504
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
⏳1.0 business days
📋
▶
2
Work Order Created Sep 2, 9:22 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⚠️5.0 business days
👷
▶
2
Technician Assigned Sep 8, 1:09 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:6d 3h
🚨13.0 business days
🗓️
▶
2
Status: Scheduled Sep 24, 12:52 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For:2025-10-02T16:00:00.000+0000
⏳2.0 business days
💵
2x Expenses Added Sep 25, 4:23 PM
Type:Expenses
Status:Open
Qty:1
⚠️6.0 business days
🔧
Status: Tech On Site by Jason CunninghamOct 2, 1:11 PM
From:Scheduled
To:Tech On Site
Duration in Previous:8d 0h
🚗
▶
2
Status: Tech Off Site Oct 2, 8:57 PM
Status: Tech Off Site → 3x Labor Added
⏱️
3x Labor Added
Type:Labor
Status:Open
Qty:0.5, 5.75, 0.25
🔧
Status: Tech On Site by Jason CunninghamOct 3, 8:56 AM
From:Tech Off Site
To:Tech On Site
Duration in Previous:11h 58m
🚗
Status: Tech Off Site by Jason CunninghamOct 3, 2:16 PM
From:Tech On Site
To:Tech Off Site
Duration in Previous:5h 20m
⏱️
▶
2
11x Labor Added Oct 3, 6:21 PM
11x Labor Added → Status: Completed
✔️
Status: Completed by Jason Cunningham
From:Tech Off Site, Completed
To:Completed, Closed
Duration in Previous:4h 6m, 0m
⏳1.7 business days
📄
Status: Ready to Bill by Diane PattonOct 6, 12:47 PM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:2d 18h, 0m
🚨10.0 business days
🧾
Invoice Created Oct 20, 5:17 PM
Invoice Number:SM-242977
Bottlenecks
Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Assigned
Duration: 12.9 business days (threshold: 4.0 business hours)
Exceeded by 12.4 business days
Scheduled
Duration: 6.9 business days (threshold: 2.0 business days)
Exceeded by 4.9 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)