10/29 MOwens Sent FU email to Monica asking to reschedule for next open Fri. 11/7. Monica replied back to the email that Fri. 11/7 works for her.
10/24/25 RCook- Spoke with receptionist states that Monica has already left for the day. She took my information and stated she would have Monica call me back on Monday to schedule.
10/24/25 RCook- Updated due date. Should be end of month. Removed delay code.
10/17/2025 LHill-Called (703) 648-2488 for Monica Muse. spoke with Roceria because Monica is in a meeting. Advised her that tech is unable to make it onsite and we will call back to re-schedule.
10/3 MOwens Sent a FU email to Monica that I have to move this inspection to Fri. 10/17 instead of 10/10.
9/25 MOwens Monica replied back that any Fri in Oct or Mon Oct. 13 work for her. Replied back scheduling the inspection for Friday 1/10 with eta between 10-11am.
9/25 MOwens Sent an email to Monica Muse asking for good dates in Oct to schedule the inspection.
🔧Work Performed
58 pieces for equipment were tested and labled.
🔍Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
54 pieces
https://www.ebiotrack.com/inspection.php?iid=29690
📋
Inbound from +17036482488
Completed Nov 7, 2025
customer checking status of wo
📧
Email:RE: ADCS Fairfax VA Annual Tagged Equipment Inspection
Completed Oct 29, 2025
From: monica.muse@adcsclinics.com
To: mowens@emsar.com
Sure, that would be fine.
Monica Muse, CMOM
Office Manager | A yearly skin exam saves lives | 703.648.2488 |
Advanced Dermatology and Cosmetic Surgery
3700 Joseph Siewick Drive, Suite 302
Fairfax, Virginia 22033
From: Melissa Owens <mowens@emsar.com>
Sent: Wednesday, October 29, 2025 2:07 PM
To: Monica Muse <monica.muse@adcsclinics.com>
Subject: RE: ADCS Fairfax VA Annual Tagged Equipment Inspection
📋
Outbound to +17036482488
Completed Oct 24, 2025
10/24/25 RCook- Spoke with receptionist states that Monica has already left for the day. She took my information and stated she would have Monica call me back on Monday to schedule.
📋
Outbound to +17036482488
Completed Oct 17, 2025
10/17/2025 LHill-Called (703) 648-2488 for Monica Muse. spoke with Roceria because Monica is in a meeting. Advised her that tech is unable to make it onsite and we will call back to re-schedule.
📧
Email:RE: ADCS Fairfax VA Annual Tagged Equipment Inspection
Completed Oct 3, 2025
From: mowens@emsar.com
To: monica.muse@adcsclinics.com
Monica
I need to change the schedule date for the inspection to Fri. 10/17 instead of 10/10. Arrival will be the same time.
Thanks
Melissa
From: Melissa Owens
Sent: Thursday, September 25, 2025 4:08 PM
To: 'Monica Muse' <monica.muse@adcsclinics.com>
Subject: RE: ADCS Fairfax VA Annual Tagged Equipment Inspection
We can schedule the inspection visit for Friday 10/10. Michael will arrive between 10:30-11:30am.
📧
Email:RE: ADCS Fairfax VA Annual Tagged Equipment Inspection
Completed Sep 25, 2025
From: mowens@emsar.com
To: monica.muse@adcsclinics.com
We can schedule the inspection visit for Friday 10/10. Michael will arrive between 10:30-11:30am.
Thanks
Melissa
From: Monica Muse <monica.muse@adcsclinics.com>
Sent: Thursday, September 25, 2025 2:56 PM
To: Melissa Owens <mowens@emsar.com>
Subject: RE: ADCS Fairfax VA Annual Tagged Equipment Inspection
Hi Melissa,
Any Friday would be fine or Monday, Oct 13.
Monica Muse, CMOM
Office Manager | A ye
📧
Email:ADCS Fairfax VA Annual Tagged Equipment Inspection
Completed Sep 25, 2025
From: mowens@emsar.com
To: monica.muse@adcsclinics.com
Monica
The annual inspection on the tagged medical equipment is due in Oct. What days work the best to schedule the inspection during Oct?
Thanks
Melissa Owens
Account Service Coordinator
East District
mowens@emsar.com <mailto:mowens@emsar.com>
www.emsar.com <http://www.emsar.com/>
803-791-1259
<https://www.facebook.com/emsarinc> <http://twitter.com/emsarinc> <http://www.linkedin.com/company/ems
Work Order: WO-01300520
Account: Advanced Dermatology and Cosmetic Surgery (ADCS)
Customer Case Number:
Location: ADCS - 357 - Fairfax
Address: 3700 Joseph Siewick Drive, Suite 302, Fairfax, VA 22033
Manufacturer:
Model #:
Serial #:
Contact Name: Monica Muse
Contact Phone: 7036482488
Contact Ema
Timeline
📞
Case Linked Aug 31, 7:00 AM
Case Number:00523511
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
⏳1.0 business days
📋
▶
2
Work Order Created Sep 2, 9:28 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Sep 2, 3:09 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:5h 41m
🚨18.0 business days
📅
▶
2
Dispatch Scheduled Sep 25, 4:20 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Melissa Owens
From:Assigned
To:Scheduled
Duration in Previous:23d 1h
⚠️7.0 business days
📅
Dispatch Scheduled by Melissa OwensOct 3, 11:21 AM
Scheduled For:2025-10-17T14:30:00.000+0000
🚨10.0 business days
🔄
Status: Reschedule by Laura HillOct 17, 3:12 PM
From:Scheduled
To:Reschedule
Duration in Previous:21d 22h
⚠️9.0 business days
🗓️
▶
2
Status: Scheduled Oct 29, 2:22 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-11-07T16:00:00.000+0000
⚠️8.0 business days
🔩
▶
2
6x Parts Added Nov 7, 11:48 PM
6x Parts Added → Status: Completed
✔️
Status: Completed by Michael Harris
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:9d 10h, 0m
⏳1.0 business days
📄
▶
2
Status: Ready to Bill Nov 10, 2:33 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳1.0 business days
🧾
Invoice Created Nov 11, 4:29 PM
Invoice Number:SM-246133
Bottlenecks
Assigned
Duration: 17.6 business days (threshold: 4.0 business hours)
Exceeded by 17.1 business days
Scheduled
Duration: 15.5 business days (threshold: 2.0 business days)
Exceeded by 13.5 business days
Reschedule
Duration: 8.6 business days (threshold: 2.0 business days)
Exceeded by 6.6 business days
Scheduled
Duration: 7.7 business days (threshold: 2.0 business days)