Annual Equipment Electrical Safety Test And Calibration Service
This customer is VT/Full-Service. All parts orders and warranty inquires need to be handled by EMSAR.
86 pieces
https://www.ebiotrack.com/inspection.php?iid=29680
10/27 MOwens Paige replied back to the email that Fri. 10/31 works for her to schedule the visit with eta between 9-11am.
10/23/25 RCook- Emailed Paige to reschedule for 10/31/25. Arrival time between 9-11AM. Waiting for confirmation. See logged email.
10/22/25 RCook- Emailed Paige to reschedule. Waiting for response on new date. Placed WO into reschedule status.
10/22/25 RCook- LM with Paige to reschedule due to repairs.
9/24 MOwens Paige replied back that the best days are Tues mornings or Thurs from 12-5pm. Replied back scheduling the inspection for 10/23 from 12-5pm.
9/24 MOwens Sent an email to Paige asking for good dates in Oct to schedule the inspection.
🔧Work Performed
Performed annual equipment inspection (79 pcs). Worked with staff to find all equipment.
🔍Technician Findings
Check in with manager. Perform annual equipment inspection.
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
This customer is VT/Full-Service. All parts orders and warranty inquires need to be handled by EMSAR.
86 pieces
https://www.ebiotrack.com/inspection.php?iid=29680
📧
Email:Re: [EXTERNAL] Request for service at Oak Street Health - Scranton
Completed Oct 27, 2025
From: paige.cywinski@oakstreethealth.com
To: mowens@emsar.com
Cc: rhea.cook@emsar.com
Yes, Friday works great.
Thank you!
On Mon, Oct 27, 2025 at 2:56 PM Melissa Owens <mowens@emsar.com <mailto:mowens@emsar.com> > wrote:
**** External Email - Use Caution ****
________________________________
Paige
Is this Friday 10/31 going to work to schedule the inspection visit for my tech Phil Krogstad at this location?
Thanks
Melissa Owens
EMSAR Se
📧
Email:Re: [EXTERNAL] Request for service at Oak Street Health - Scranton
Completed Oct 23, 2025
From: rhea.cook@emsar.com
To: paige.cywinski@oakstreethealth.com
Cc: mowens@emsar.com
Hi Paige,
Our technician's next available day will be 10/31/25 with an arrival time between 9-11AM. Please let me know if this date and time works for your facility. Thank you!
Thank you,Rhea CookAccount Service Coordinator II - Floater & Trainer937-365-7445rhea.cook@emsar.comwww.emsar.comThe information in this e-mail is confidential and may be legally privileged; it is intended solely for the address
📧
Email: Request for service at Oak Street Health - Scranton
Completed Oct 22, 2025
To: paige.cywinski@oakstreethealth.com
CC: mowens@emsar.com
BCC: rhea.cook@emsar.com
Attachment: --none--
Subject: Request for service at Oak Street Health - Scranton
Body:
Hi Paige,
I am reaching out regarding the inspection we have scheduled for tomorrow. Due to unforeseen circumstances we are needing to reschedule. Is there another date and time that works best for your facility?
Thank you,
Rhea Cook
Account Service Coordinator II - Floater & Trainer
937-365-7445
rhea.cook@emsar.com
ww
📧
Email:RE: [EXTERNAL] Oak Street - Scranton PA Annual Tagged Equipment Inspection
Completed Sep 24, 2025
From: mowens@emsar.com
To: paige.cywinski@oakstreethealth.com
Let’s schedule you inspection visit for Thurs. 10/23 from 12-5pm. Phil Krogstad will complete this inspection.
Thanks
Melissa
From: Paige Cywinski <paige.cywinski@oakstreethealth.com>
Sent: Wednesday, September 24, 2025 2:16 PM
To: Melissa Owens <mowens@emsar.com>
Subject: Re: [EXTERNAL] Oak Street - Scranton PA Annual Tagged Equipment Inspection
Hello Melissa!
The best times are Tuesday morning
📧
Email:Oak Street - Scranton PA Annual Tagged Equipment Inspection
Completed Sep 24, 2025
From: mowens@emsar.com
To: paige.cywinski@oakstreethealth.com
Paige
It is time again in Oct to complete the annual inspection on the tagged medical equipment at this location. What days during the week work the best to schedule the visit for?
Thanks
Melissa Owens
Account Service Coordinator
East District
mowens@emsar.com <mailto:mowens@emsar.com>
www.emsar.com <http://www.emsar.com/>
803-791-1259
<https://www.facebook.com/emsarinc> <http://twitter.com
📅
WO-01300521 - Inspection - Scranton - Oak Street Health - Scranton
Oct 31, 2025 9:00am – 3:00pm
Work Order: WO-01300521
Account: Oak Street Health
Customer Case Number:
Location: Oak Street Health - Scranton
Address: 1078 S Washington Ave, Scranton, PA 18505
Manufacturer:
Model #:
Serial #:
Contact Name: Paige Cywinski
Contact Phone: 570-550-4688
Contact Email: paige.cywinski@oakstreetheal
Timeline
📞
Case Linked Aug 31, 7:00 AM
Case Number:00523501
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
⏳1.0 business days
📋
▶
2
Work Order Created Sep 2, 9:30 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Sep 2, 3:10 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:5h 39m
🚨14.0 business days
👷
Technician Assigned by Melissa OwensSep 19, 9:10 AM
Technician:Philip Krogstad
⏳4.0 business days
🗓️
▶
2
Status: Scheduled Sep 24, 4:35 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-10-23T16:00:00.000+0000
🚨19.9 business days
🔄
Status: Reschedule by Rhea BerryOct 22, 2:00 PM
From:Scheduled
To:Reschedule
Duration in Previous:27d 21h
⏳4.0 business days
🗓️
▶
2
Status: Scheduled Oct 27, 3:59 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-10-31T13:00:00.000+0000
⚠️5.0 business days
🔧
Status: Tech On Site by Philip KrogstadOct 31, 9:02 AM
From:Scheduled
To:Tech On Site
Duration in Previous:3d 17h
⏱️
▶
2
3x Labor Added Oct 31, 1:24 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Philip Krogstad
From:Tech On Site
To:Completed
Duration in Previous:4h 22m
🏁
Status: Closed by Philip KrogstadOct 31, 5:51 PM
From:Completed
To:Closed
Duration in Previous:4h 27m
⏳2.8 business days
📄
Status: Ready to Bill by Diane PattonNov 4, 2:18 PM
From:Closed
To:Ready to Bill
Duration in Previous:3d 21h
🚨17.0 business days
📨
Status: Invoice Pending by Diane PattonDec 1, 1:49 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:26d 23h
⏳3.0 business days
🧾
▶
2
Invoice Created Dec 3, 9:30 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1d 19h
Bottlenecks
Assigned
Duration: 16.6 business days (threshold: 4.0 business hours)
Exceeded by 16.1 business days
Scheduled
Duration: 19.4 business days (threshold: 2.0 business days)
Exceeded by 17.4 business days
Reschedule
Duration: 3.7 business days (threshold: 2.0 business days)
Exceeded by 1.7 business days
Scheduled
Duration: 4.5 business days (threshold: 2.0 business days)
Exceeded by 2.5 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days
Ready to Bill
Duration: 16.6 business days (threshold: 1.0 business days)
Exceeded by 15.6 business days
Invoice Pending
Duration: 2.6 business days (threshold: 2.0 business days)