Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01300522 ↗ ServiceMax

CenterWell (Humana) • Inspection • PSM

📍 CenterWell South 2nd — 3151 South 2nd Street, Louisville KY, 40208

Sep 2, 2025 → Oct 28, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (19 biz days late)
Active: 40 biz days
🕐 Clock stopped: Completed (Oct 29, 2025)
▶ Clock Running
Status: Created
Sep 2 → Sep 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Sep 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 2 → Sep 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
28d
▶ Clock Running
Status: Scheduled
Sep 2 → Oct 10, 2025
28 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Reschedule
Oct 10 → Oct 10, 2025
0 business days (counted)
Running total: 28 of ? biz days used
11d
▶ Clock Running
Status: Scheduled
Oct 10 → Oct 28, 2025
11 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 28 → Oct 29, 2025
1 business day (counted)
Running total: 40 of ? biz days used
Created: Sep 2, 2025 Completed: Oct 29, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Sep 2 → Sep 2 Created ▶ Running 0 0
Sep 2 → Sep 2 Ready for Scheduling ▶ Running 0 0
Sep 2 → Sep 2 Assigned ▶ Running 0 0
Sep 2 → Oct 10 Scheduled ▶ Running 28 28
Oct 10 → Oct 10 Reschedule ▶ Running 0 28
Oct 10 → Oct 28 Scheduled ▶ Running 11 39
Oct 28 → Oct 29 Tech On Site ▶ Running 1 40
Dispatch 0.0d
Coordinators 40.8d
Field Work 1.2d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
40.8 days
Over SLA
Field Work
1.2 days
Over SLA
Billing
0.0 days
Created: Sep 2, 2025 Due: Oct 29, 2025 Completed: Oct 29, 2025 (on time)
📅
40.3 days Total Age
⏱️
28.3d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
36.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00523510
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 29 pieces https://www.ebiotrack.com/inspection.php?iid=29689
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jennifer Rahe
Owner
Leona Coonrod
Created
Aug 31, 2025
Work Orders from this Case (1)
WO-01300522 (current) Invoiced
Inspection • Vincent Nyathi
Created: Sep 2, 2025 • Closed: Oct 28, 2025
Completed with significant delays
Invoiced • 183 days old
🚨
Primary Delay 28.3 days stuck in "Scheduled"
⏱️
Total Delay 36.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.5d / 1.0d SLA
Assigned
0.6d / 0.5d SLA
Scheduled
39.7d / 2.0d SLA
Tech On Site
1.2d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/10/2025 CRamen Vincent got help up on WO-01307344 Mopec had issues connecting with facility contact Ericka and finally we were able to get a number for Melvin to get started and it was Vincents 1st Mopec repair and had issues that took longer than intended. Sent email and logged requesting re-schedule for Tuesday 10/28/2025 with tech arrival between 9-11am


9/2/2025 CRamen Logged email requesting Friday 10/10/2025 with an arrival window between 9-11am. Placeholder set.

🔧 Work Performed
Completed annual safety and function testing on 31 equipment
🔍 Technician Findings
Completed annual safety and function testing on 31 equipment
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 29 pieces https://www.ebiotrack.com/inspection.php?iid=29689

Timeline

📞
Case Linked Aug 31, 7:00 AM
Case Number: 00523510
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
1.0 business days
📋
2 Work Order Created Sep 2, 9:30 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
2 Technician Assigned Sep 2, 1:17 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3h 46m
🗓️
2 Status: Scheduled Sep 2, 5:54 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-10-10T15:00:00.000+0000
🚨 21.8 business days
📅
Dispatch Scheduled by Charles Ramen Oct 1, 4:45 PM
Scheduled For: 2025-10-10T17:30:00.000+0000, 2025-10-10T17:00:00.000+0000
⚠️ 7.9 business days
📅
Dispatch Scheduled by Charles Ramen Oct 10, 1:08 PM
Scheduled For: 2025-10-10T18:00:00.000+0000
🔄
2 Status: Reschedule Oct 10, 4:06 PM
Status: Reschedule → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-10-28T13:00:00.000+0000
⚠️ 10.0 business days
📅
2 Dispatch Scheduled Oct 24, 10:02 AM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-10-28T14:30:00.000+0000
2.0 business days
📅
Dispatch Scheduled by Charles Ramen Oct 27, 10:56 AM
Scheduled For: 2025-10-28T15:30:00.000+0000
2.0 business days
🔧
Status: Tech On Site by Vincent Nyathi Oct 28, 12:58 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 17d 20h
⏱️
2 3x Labor Added Oct 28, 10:38 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Vincent Nyathi
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 9h 40m
📄
2 Status: Ready to Bill Oct 29, 1:22 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
3.0 business days
🧾
Invoice Created Nov 2, 7:44 PM
Invoice Number: SM-245060

Bottlenecks

Assigned
Duration: 4.6 business hours (threshold: 4.0 business hours)
Exceeded by 0.6 business hours
Scheduled
Duration: 28.3 business days (threshold: 2.0 business days)
Exceeded by 26.3 business days
Scheduled
Duration: 11.5 business days (threshold: 2.0 business days)
Exceeded by 9.5 business days
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.7 business hours

🔗 Related Artifacts

📞
Case 00523510
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Vincent Nyathi
Scheduled
Oct 28, 11:30 AM
Created
Sep 2, 9:30 AM
Invoice #
SM-245060

Work Details (3)

Name Type Status Qty Amount Date
WL-02987452 Labor Open 2.5 $1,292.00 Oct 28, 10:38 PM
WL-02987453 Labor Open 2.25 $0.00 Oct 28, 10:38 PM
WL-02987454 Travel Open 128 - Oct 28, 10:38 PM

Details