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WO-01300523 ↗ ServiceMax

Coastal Family Health Center • Inspection • PSM

📍 Coastal Family Health Center - Biloxi Main Clinic — 715-A Division Street, Biloxi MS, 39530

Sep 2, 2025 → Oct 28, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (18 biz days late)
Active: 39 biz days
🕐 Clock stopped: Completed (Oct 28, 2025)
▶ Clock Running
Status: Created
Sep 2 → Sep 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Sep 8, 2025
4 business days (counted)
Running total: 4 of ? biz days used
32d
▶ Clock Running
Status: Assigned
Sep 8 → Oct 23, 2025
32 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 23 → Oct 27, 2025
2 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 27 → Oct 27, 2025
0 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Oct 27 → Oct 28, 2025
1 business day (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 28 → Oct 28, 2025
0 business days (counted)
Running total: 39 of ? biz days used
Created: Sep 2, 2025 Completed: Oct 28, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Sep 2 → Sep 2 Created ▶ Running 0 0
Sep 2 → Sep 8 Ready for Scheduling ▶ Running 4 4
Sep 8 → Oct 23 Assigned ▶ Running 32 36
Oct 23 → Oct 27 Scheduled ▶ Running 2 38
Oct 27 → Oct 27 Tech On Site ▶ Running 0 38
Oct 27 → Oct 28 Tech Off Site ▶ Running 1 39
Oct 28 → Oct 28 Tech On Site ▶ Running 0 39
Dispatch 0.0d
Coordinators 40.3d
Field Work 2.6d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
40.3 days
Over SLA
Field Work
2.6 days
Billing
0.0 days
Created: Sep 2, 2025 Due: Oct 31, 2025 Completed: Oct 28, 2025 (3 days early)
📅
40.0 days Total Age
⏱️
32.9d in Assigned Longest Stage
🔄
10 transitions Status Changes
⚠️
37.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Jason Cunningham — scheduling delays attributed to technician, not coordinators
Visit 1 Oct 27, 2025
Visit 2 Oct 28, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00523505
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 157 pcs https://www.ebiotrack.com/inspection.php?iid=29683
Priority
Standard
Origin
Email
Reason
New Case
Contact
Brittany Balius
Owner
Jessica Sells
Created
Aug 31, 2025
Work Orders from this Case (1)
WO-01300523 (current) Invoiced
Inspection • Jason Cunningham
Created: Sep 2, 2025 • Closed: Oct 28, 2025
Completed with significant delays
Invoiced • 183 days old
🚨
Primary Delay 32.9 days stuck in "Assigned"
⏱️
Total Delay 37.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
5.0d / 1.0d SLA
Assigned
32.9d / 0.5d SLA
Scheduled
2.4d / 2.0d SLA
Tech On Site
1.4d / 1.0d SLA
Tech Off Site
1.1d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/23/25 AJinerson - Call logged on WO-01300523. FSE called POC Rodney needing to clarify/confirm scheduling remaining inspections for next week. Rodney confirmed the below:

Monday, 10/27:


1st stop with arrival time between 10:00 a.m. 12:00 p.m. - Coastal Family Health Center - Biloxi Division Street Pharmacy - 1025-A Division Street Biloxi, MS 39530 - WO-01300597 - 5 PCS


2nd stop with arrival between 12:00 p.m. 1:00 p.m. - Coastal Family Health Center - Biloxi Pediatrics - 735 Division Street Biloxi, MS 39530 - WO-01307172 - 41 PCS


3rd stop if time allows - Coastal Family Health Center - Biloxi Main Clinic for Adult Medical Primary Care - 715-A Division Street Biloxi, MS 39530 - WO-01300523 - 157 PCS

Tuesday, 10/28


Arrival between 8:00 a.m. 9:00 a.m. - Coastal Family Health Center - Biloxi Main Clinic for Adult Medical Primary Care - 715-A Division Street Biloxi, MS 39530 - WO-01300523 - 157 PCS


10/23/25 AJinerson - Email logged on WO-01300523. Sent follow up email to Rodney needing to confirm scheduling the remaining below OCT. Inspections:


Monday, 10/27:

1st stop with arrival time between 10:00 a.m. 12:00 p.m. - Coastal Family Health Center - Biloxi Division Street Pharmacy - 1025-A Division Street Biloxi, MS 39530 - WO-01300597 - 5 PCS

2nd stop with arrival between 12:00 p.m. 1:00 p.m. - Coastal Family Health Center - Biloxi Pediatrics - 735 Division Street Biloxi, MS 39530 - WO-01307172 - 41 PCS

3rd stop if time allows - Coastal Family Health Center - Biloxi Main Clinic for Adult Medical Primary Care - 715-A Division Street Biloxi, MS 39530 - WO-01300523 - 157 PCS

Tuesday, 10/28

Arrival between 8:00 a.m. 9:00 a.m. - Coastal Family Health Center - Biloxi Main Clinic for Adult Medical Primary Care - 715-A Division Street Biloxi, MS 39530 - WO-01300523 - 157 PCS

Thursday, 10/30 Friday, 10/31

Below are the remaining inspections, please let us know if Thursday, 10/30 or Friday, 10/31 works for any of these locations and we will proceed with scheduling as time allows.

Coastal Family Health Center - Lucedale Clinic - 11231C Old Highway 63 LUCEDALE, MS 39452 - WO-01298359 38 PCS

Need to schedule during same visit/same address:

Coastal Family Health Center - Administration Building - 10467 Corporate Drive Gulfport, MS 39503 - WO-01300938 8 PCS

Coastal Family Health Center - Mobile Unit #2 Corporate Building - 10467 Corporate Drive Gulfport, MS 39503 - WO-01307847 24 PCS

Coastal Family Health Center - Leakesville for Adult and Pediatric, Dental, OPT - 951 Main ST Leakesville, MS 39451 - WO-01310212 Misc. Inspection 


10/22/25 AJinerson - Email logged on WO-01300523. Rodney FWD scheduling email to all sites needing to confirm below schedule.


10/21/25 AJinerson - Email logged on WO-01300523. Sent email to Rodney to schedule remaining Oct. Inspections offering week of Mon. 10/27 - 10/31.


Monday, 10/27:

1st stop with arrival time between 10:00 a.m. – 12:00 p.m. - Coastal Family Health Center - Biloxi Division Street Pharmacy - 1025-A Division Street Biloxi, MS 39530 - WO-01300597 - 5 PCS 

2nd stop with arrival between 12:00 p.m. – 1:00 p.m. - Coastal Family Health Center - Biloxi Pediatrics - 735 Division Street Biloxi, MS 39530 - WO-01307172 - 41 PCS

3rd stop if time allows - Coastal Family Health Center - Biloxi Main Clinic for Adult Medical Primary Care - 715-A Division Street Biloxi, MS 39530 - WO-01300523 - 157 PCS

 

Tuesday, 10/28

Arrival between 8:00 a.m. – 9:00 a.m. - Coastal Family Health Center - Biloxi Main Clinic for Adult Medical Primary Care - 715-A Division Street Biloxi, MS 39530 - WO-01300523 - 157 PCS

 

Wednesday, 10/29

Coastal Family Health - East Central High - 5500 Hurley Wade Road Moss Point, MS 39562 - WO-01305567 – 24 PC 

Coastal Family Health Center - Escatawpa Upper Elementary School - 4208 Jamestown RD Moss Point, MS 39563 - WO-01297158 - 14 PCS

Coastal Family Health Center - Magnolia ST School Health Clinic Services - 4630 Magnolia Dr. Moss Point, MS 39563 - WO-01297407 – 32 PCS

Coastal Family Health Center - Kreole Primary Elementary School - 6312 MLK Blvd. Moss Point, MS 39563 - WO-01297143 – 14 PCS

Coastal Family Health Center - Weems Dr. School Health Clinic Services - 4913 Weems Dr. Moss Point 39563 – School Health Moss Point, MS 39563 - WO-01297164 – 14 PCS

 

Thursday, 10/30 – Friday, 10/31

Coastal Family Health Center - Bay St. Louis for Adult and Pediatric Medical Pri - 109 Hospital Drive Bay St. Louis, MS 39520 - WO-01307607 – 1 PC, Centrifuge - Misc. Inspection.

Coastal Family Health Center - Lucedale Clinic - 11231C Old Highway 63 LUCEDALE, MS 39452 - WO-01298359 – 38 PCS

Coastal Family Health Center - Leakesville for Adult and Pediatric, Dental, OPT - 951 Main ST Leakesville, MS 39451 - WO-01310212 – Misc. Inspection

 

Need to schedule during same visit/same address:

Coastal Family Health Center - Administration Building - 10467 Corporate Drive Gulfport, MS 39503 - WO-01300938 – 8 PCS

Coastal Family Health Center - Mobile Unit #2 Corporate Building - 10467 Corporate Drive Gulfport, MS 39503 - WO-01307847 – 24 PCS 


10/21/25 AJinerson - Call logged on WO-01300523. 

Called number we have listed in system for Rodney #228-386-1145 to schedule remaining Oct. Inspections now that we have week that tech can travel (10/27 - 10/31). 

Rodney was driving at time of call and said it would be best to schedule via email, will follow up with email. 

🔧 Work Performed
10/27 Jason - Inspection Incomplete - Performed inspection on 92 devices so far. All devices passed inspection. Placed all devices back into service. 10/28 Jason - Inspection Complete - Performed inspection on the remaining 83 devices. Had 1 device fail inspection and was removed from service. All other devices passed inspection. Placed all devices that passed inspection back into service.
🔍 Technician Findings
Located all devices that needed to be inspected. Archived the devices that couldn't be located.
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 157 pcs https://www.ebiotrack.com/inspection.php?iid=29683

Timeline

📞
Case Linked Aug 31, 7:00 AM
Case Number: 00523505
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
1.0 business days
📋
2 Work Order Created Sep 2, 9:32 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 5.0 business days
👷
2 Technician Assigned Sep 8, 1:09 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 6d 3h
🚨 33.0 business days
🗓️
2 Status: Scheduled Oct 23, 4:26 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-10-28T13:00:00.000+0000
2.9 business days
🔧
Status: Tech On Site by Jason Cunningham Oct 27, 2:52 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 22h
🚗
Status: Tech Off Site by Jason Cunningham Oct 27, 6:57 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 4h 4m
⏱️
3x Labor Added Oct 27, 10:22 PM
Type: Labor, Travel
Status: Open
Qty: 0.25, 4, 1
🔧
Status: Tech On Site by Jason Cunningham Oct 28, 9:15 AM
From: Tech Off Site
To: Tech On Site
Duration in Previous: 14h 17m
🔩
2 6x Parts Added Oct 28, 4:33 PM
6x Parts Added → Status: Completed
✔️
Status: Completed by Jason Cunningham
From: Tech On Site
To: Completed
Duration in Previous: 7h 21m
🏁
Status: Closed by Jason Cunningham Oct 28, 4:39 PM
From: Completed
To: Closed
Duration in Previous: 2m
📄
2 Status: Ready to Bill Oct 29, 12:27 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
3.0 business days
🧾
Invoice Created Nov 1, 1:39 PM
Invoice Number: SM-245050

Bottlenecks

Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Assigned
Duration: 32.9 business days (threshold: 4.0 business hours)
Exceeded by 32.4 business days
Scheduled
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 3.6 business hours
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

📞
Case 00523505
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Jason Cunningham
Scheduled
Oct 28, 9:00 AM
Created
Sep 2, 9:32 AM
Invoice #
SM-245050

Work Details (9)

Name Type Status Qty Amount Date
WL-02986035 Labor Open 0.25 $0.00 Oct 27, 10:22 PM
WL-02986036 Labor Open 4 $0.00 Oct 27, 10:22 PM
WL-02986037 Travel Open 1 - Oct 27, 10:22 PM
WL-02986852 Parts Open 1 $261.01 Oct 28, 4:33 PM
WL-02986853 Labor Open 0.5 $0.00 Oct 28, 4:33 PM
WL-02986854 Labor Open 6.25 $4,170.00 Oct 28, 4:33 PM
WL-02986855 Labor Open 0.5 $0.00 Oct 28, 4:33 PM
WL-02986856 Travel Open 18 - Oct 28, 4:33 PM
WL-02986857 Travel Open 18 - Oct 28, 4:33 PM

Details