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WO-01300531 ↗ ServiceMax

Coastal Family Health Center • Inspection • PSM

📍 Coastal Family Health - Vancleave Upper Elementary — 13901 Highway 57, Vancleave MS, 39565

Sep 2, 2025 → Oct 15, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (9 biz days late)
Active: 30 biz days
🕐 Clock stopped: Tech Off Site (Oct 15, 2025)
▶ Clock Running
Status: Created
Sep 2 → Sep 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Sep 8, 2025
4 business days (counted)
Running total: 4 of ? biz days used
26d
▶ Clock Running
Status: Assigned
Sep 8 → Oct 15, 2025
26 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 30 of ? biz days used
Created: Sep 2, 2025 Tech Off Site: Oct 15, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 2 → Sep 2 Created ▶ Running 0 0
Sep 2 → Sep 8 Ready for Scheduling ▶ Running 4 4
Sep 8 → Oct 15 Assigned ▶ Running 26 30
Oct 15 → Oct 15 Scheduled ▶ Running 0 30
Oct 15 → Oct 15 Tech On Site ▶ Running 0 30
Dispatch 0.0d
Coordinators 31.9d
Field Work 0.8d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
31.9 days
Over SLA
Field Work
0.8 days
Billing
0.0 days
Created: Sep 2, 2025 Due: Oct 31, 2025 Completed: Oct 15, 2025 (16 days early)
📅
31.0 days Total Age
⏱️
26.9d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
31.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00523506
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 14 pcs https://www.ebiotrack.com/inspection.php?iid=29686
Priority
Standard
Origin
Email
Reason
New Case
Contact
Mary Ronsonet
Owner
Jessica Sells
Created
Aug 31, 2025
Work Orders from this Case (1)
WO-01300531 (current) Invoiced
Inspection • Jason Cunningham
Created: Sep 2, 2025 • Closed: Oct 15, 2025
Completed with significant delays
Invoiced • 183 days old
🚨
Primary Delay 26.9 days stuck in "Assigned"
⏱️
Total Delay 31.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
5.0d / 1.0d SLA
Assigned
26.9d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Tech Off Site
0.6d / 2.0d SLA
Closed
2.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
10/15 Jason - Inspection Completed - Performed inspection on 18 devices. All device passed inspection. Placed all devices back into service.
🔍 Technician Findings
Located all devices that needed to be inspected. Archived the devices that couldn't be located.
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 14 pcs https://www.ebiotrack.com/inspection.php?iid=29686

Timeline

📞
Case Linked Aug 31, 7:00 AM
Case Number: 00523506
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Sep 2, 9:42 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 5.0 business days
👷
▶
2 Technician Assigned Sep 8, 1:09 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 6d 3h
🚨 27.0 business days
🗓️
▶
2 Status: Scheduled Oct 15, 11:04 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Jason Cunningham
Scheduled For: 2025-10-15T15:30:00.000+0000
🔧
Status: Tech On Site by Jason Cunningham Oct 15, 11:18 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 13m
🚗
Status: Tech Off Site by Jason Cunningham Oct 15, 12:30 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 1h 12m
⏱️
▶
2 3x Labor Added Oct 15, 5:38 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Jason Cunningham
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 5h 9m, 0m
⏳ 2.8 business days
📄
▶
2 Status: Ready to Bill Oct 17, 4:55 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 1.0 business days
🧾
Invoice Created Oct 20, 12:36 AM
Invoice Number: SM-244098

Bottlenecks

Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Assigned
Duration: 26.9 business days (threshold: 4.0 business hours)
Exceeded by 26.4 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days

🔗 Related Artifacts

📞
Case 00523506
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Jason Cunningham
Scheduled
Oct 15, 11:30 AM
Created
Sep 2, 9:42 AM
Invoice #
SM-244098

Work Details (3)

Name Type Status Qty Amount Date
WL-02971948 Labor Open 0.25 $0.00 Oct 15, 5:38 PM
WL-02971949 Labor Open 1 $1,195.00 Oct 15, 5:38 PM
WL-02971950 Travel Open 2 - Oct 15, 5:38 PM

Details