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WO-01300533 ↗ ServiceMax

Coastal Family Health Center • Inspection • PSM

📍 Coastal Family Health - Pharmacy — 7312 MS-63, Moss Point MS, 39563

Sep 2, 2025 → Oct 1, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed
Active: 21 biz days
🕐 Clock stopped: Completed (Oct 1, 2025)
▶ Clock Running
Status: Created
Sep 2 → Sep 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Sep 8, 2025
4 business days (counted)
Running total: 4 of ? biz days used
16d
▶ Clock Running
Status: Assigned
Sep 8 → Sep 30, 2025
16 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 30 → Oct 1, 2025
1 business day (counted)
Running total: 21 of ? biz days used
Created: Sep 2, 2025 Completed: Oct 1, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 2 → Sep 2 Created ▶ Running 0 0
Sep 2 → Sep 8 Ready for Scheduling ▶ Running 4 4
Sep 8 → Sep 30 Assigned ▶ Running 16 20
Sep 30 → Oct 1 Scheduled ▶ Running 1 21
Dispatch 0.0d
Coordinators 23.9d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
23.9 days
Over SLA
Billing
0.0 days
Created: Sep 2, 2025 Due: Oct 31, 2025 Completed: Oct 1, 2025 (30 days early)
📅
22.0 days Total Age
⏱️
16.9d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
21.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

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🎫
Case #00523507
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 1 pc https://www.ebiotrack.com/inspection.php?iid=29685
Priority
Standard
Origin
Email
Reason
New Case
Contact
Rodney Gresham
Owner
Jessica Sells
Created
Aug 31, 2025
Work Orders from this Case (1)
WO-01300533 (current) Invoiced
Inspection • Jason Cunningham
Created: Sep 2, 2025 • Closed: Oct 1, 2025
Completed with significant delays
Invoiced • 183 days old
🚨
Primary Delay 16.9 days stuck in "Assigned"
⏱️
Total Delay 21.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
5.0d / 1.0d SLA
Assigned
16.9d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Closed
2.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/30/25 AJinerson - Email logged on WO-01300938. Received email back from Rodney and POC Alexis Padgett that Weds. 10/1 with arrival between 2pm-4pm works best for them.

POC on site: Alexis Padgett

apadgett@coastalfamilyhealth.org


9/29/25 AJinerson - Email logged on WO-01300938. Sent email to POC Rodney and Mary offering tech visit for the below remaining sites on the below dates:

Coastal Family Health Center - Administration Building - 10467 Corporate Drive Gulfport, MS 39503 (WO-01300938)

 

Coastal Family Health Center - Biloxi Division Street Pharmacy - 1025-A Division Street Biloxi, MS 39530 (WO-01300597)

 

Coastal Family Health - Pharmacy - 7312 MS-63 Moss Point, MS 39563 (WO-01300533)

  

Tomorrow, 9/30 with arrival between 1:00 p.m. – 3:00 p.m.

Wednesday, 10/1 with arrival between 2:00 p.m. – 4:00 p.m


9/19/25 AJinerson - Email logged on WO-01300938. Sent follow up email to POCs Rodney and Mary offering to schedule multiple inspections on the below dates:

Wednesday, 9/24 with arrival between 10:00 a.m. – 12:00 p.m.

Thursday, 9/25 with arrival between 10:00 a.m. – 12:00 p.m.

 Friday, 9/26 with arrival between 10:00 a.m. – 12:00 p.m.

Monday, 9/29 with arrival between 10:00 a.m. – 12:00 p.m.

Tuesday, 9/30 with arrival between 10:00 a.m. – 12:00 p.m.


9/15/25 AJinerson - Email logged on WO-01300938. Sent email to POC Rodney and Mary offering to schedule the below inspections during the week of 9/22-9/26 asking which dates work best per site:


Coastal Family Health Center - Gulfport Pharmacy Health Care - 9113 Hwy 49, St. 200, Hopkins Blvd Ctr. Gulfport, MS 39501 - WO-01297943

 

Coastal Family Health Center - Administration Building - 10467 Corporate Drive Gulfport, MS 39503 - WO-01300938

 

Coastal Family Health Center - Biloxi Division Street Pharmacy - 1025-A Division Street Biloxi, MS 39530 - WO-01300597

 

Coastal Family Health - Pharmacy - 7312 MS-63 Moss Point, MS 39563 - WO-01300533

 

Coastal Family Health - St. Martin North Elementary - 16308 Lemoyne Blvd Biloxi, MS 39532 - WO-01300507


9/15/25 AJinerson - Call logged on WO-01300938.. Called POC to schedule tech visit, spoke with Mary who was checking to see if facility director is available to schedule. Left VM for Rodney Gresham regarding scheduling multiple inspection locations. 

🔧 Work Performed
10/1 Jason - Inspection Complete - Performed inspection on 2 devices. All devices passed inspection. Placed all devices back into service.
🔍 Technician Findings
Located all devices that needed to be inspected.
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 1 pc https://www.ebiotrack.com/inspection.php?iid=29685

Timeline

📞
Case Linked Aug 31, 7:00 AM
Case Number: 00523507
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
1.0 business days
📋
2 Work Order Created Sep 2, 9:46 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 5.0 business days
👷
2 Technician Assigned Sep 8, 1:09 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 6d 3h
🚨 17.0 business days
🗓️
2 Status: Scheduled Sep 30, 9:02 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-10-01T20:30:00.000+0000
2.0 business days
⏱️
2 5x Labor Added Oct 1, 5:15 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Jason Cunningham
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1d 8h, 0m
2.8 business days
📄
2 Status: Ready to Bill Oct 3, 5:23 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🚨 10.8 business days
🧾
Invoice Created Oct 20, 5:15 PM
Invoice Number: SM-242935

Bottlenecks

Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Assigned
Duration: 16.9 business days (threshold: 4.0 business hours)
Exceeded by 16.4 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days

🔗 Related Artifacts

📞
Case 00523507
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Jason Cunningham
Scheduled
Oct 1, 4:30 PM
Created
Sep 2, 9:46 AM
Invoice #
SM-242935

Work Details (5)

Name Type Status Qty Amount Date
WL-02956548 Labor Open 1.25 $0.00 Oct 1, 5:15 PM
WL-02956549 Labor Open 0.5 $1,195.00 Oct 1, 5:15 PM
WL-02956550 Labor Open 0.75 $0.00 Oct 1, 5:15 PM
WL-02956551 Travel Open 63 - Oct 1, 5:15 PM
WL-02956552 Travel Open 36 - Oct 1, 5:15 PM

Details