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← WO Overview

WO-01300544 ↗ ServiceMax

CareATC • Inspection • PSM

📍 Nucor Steel Memphis — 3601 Riverport Rd, Memphis TN, 38109

Sep 2, 2025 → Oct 20, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (12 biz days late)
Active: 33 biz days
🕐 Clock stopped: Completed (Oct 20, 2025)
▶ Clock Running
Status: Created
Sep 2 → Sep 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Sep 3, 2025
1 business day (counted)
Running total: 1 of ? biz days used
24d
▶ Clock Running
Status: Assigned
Sep 3 → Oct 7, 2025
24 business days (counted)
Running total: 25 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Oct 7 → Oct 20, 2025
8 business days (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 20 → Oct 20, 2025
0 business days (counted)
Running total: 33 of ? biz days used
Created: Sep 2, 2025 Completed: Oct 20, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 2 → Sep 2 Created ▶ Running 0 0
Sep 2 → Sep 3 Ready for Scheduling ▶ Running 1 1
Sep 3 → Oct 7 Assigned ▶ Running 24 25
Oct 7 → Oct 20 Scheduled ▶ Running 8 33
Oct 20 → Oct 20 Tech On Site ▶ Running 0 33
Dispatch 0.0d
Coordinators 36.0d
Field Work 0.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
36.0 days
Over SLA
Field Work
0.2 days
Created: Sep 2, 2025 Due: Oct 31, 2025 Completed: Oct 20, 2025 (11 days early)
📅
34.0 days Total Age
⏱️
25.0d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
34.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00523534
eBiotrack - Automated New Inspection Created
Closed
Inspection: Initial Annual Inspection Service https://www.ebiotrack.com/inspection.php?iid=29694
Priority
Standard
Origin
Email
Reason
New Case
Contact
Purchasing Support
Owner
Leona Coonrod
Created
Sep 1, 2025
Work Orders from this Case (1)
WO-01300544 (current) Invoiced
Inspection • Michael Swingle
Created: Sep 2, 2025 • Closed: Oct 20, 2025
Completed with significant delays
Invoiced • 183 days old
🚨
Primary Delay 25.0 days stuck in "Assigned"
⏱️
Total Delay 34.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
25.0d / 0.5d SLA
Scheduled
9.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
2.8d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/1 MOwens Sent an email to change the schedule from 10/9 to 10/20 with eta between 10-11am.

9/25 MOwens replied back to the email to schedule the visit for Thurs. 10/7.

9/17 MOwens Received an email from Jennifer Rice asking about scheduling for this WO. I replied back asking for the hours of operation for this location.

🔧 Work Performed
performed an inspection and electrical testing on all Biomed equipment. I placed all equipment back into service and is ready for use.
🔍 Technician Findings
I arrived on site to do an inspection on the BioMed equipment.
⚠️ Problem Description
Inspection: Initial Annual Inspection Service https://www.ebiotrack.com/inspection.php?iid=29694

Timeline

📞
Case Linked Sep 1, 1:00 AM
Case Number: 00523534
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Sep 2, 9:56 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Sep 3, 11:00 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 1h
🚨 25.0 business days
🗓️
▶
2 Status: Scheduled Oct 7, 10:27 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-10-20T14:00:00.000+0000
⚠️ 9.0 business days
🔧
Status: Tech On Site by MICHAEL SWINGLE Oct 20, 12:03 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 13d 1h
⏱️
5x Labor Added Oct 20, 1:25 PM
Type: Labor, Travel
Status: Open
Qty: 3.45, 1.55, 3.5, 211
✔️
Status: Completed by MICHAEL SWINGLE Oct 20, 1:36 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1h 33m, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Oct 22, 11:49 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 22h, 0m
⏳ 4.0 business days
🧾
Invoice Created Oct 27, 12:24 PM
Invoice Number: SM-244361

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 25.0 business days (threshold: 4.0 business hours)
Exceeded by 24.5 business days
Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Closed
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days

🔗 Related Artifacts

📞
Case 00523534
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Michael Swingle
Scheduled
Oct 20, 10:00 AM
Created
Sep 2, 9:56 AM
Invoice #
SM-244361

Work Details (5)

Name Type Status Qty Amount Date
WL-02977036 Labor Open 3.45 $0.00 Oct 20, 1:25 PM
WL-02977037 Labor Open 1.55 $1,063.00 Oct 20, 1:25 PM
WL-02977038 Labor Open 3.5 $0.00 Oct 20, 1:25 PM
WL-02977039 Travel Open 211 - Oct 20, 1:25 PM
WL-02977040 Travel Open 211 - Oct 20, 1:25 PM

Details