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WO-01300559 ↗ ServiceMax

JAWONIO • Preventive Maintenance • PSM

📍 JAWONIO - 399 ROUTE 306 — 399 ROUTE 306, Monsey NY, 10952

Sep 2, 2025 → Dec 1, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (39 biz days late)
Active: 60 biz days
🕐 Clock stopped: Invoiced (Dec 1, 2025)
▶ Clock Running
Status: Created
Sep 2 → Sep 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Sep 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
12d
▶ Clock Running
Status: Assigned
Sep 2 → Sep 18, 2025
12 business days (counted)
Running total: 12 of ? biz days used
32d
▶ Clock Running
Status: Scheduled
Sep 18 → Nov 4, 2025
32 business days (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Entered
Nov 4 → Nov 4, 2025
0 business days (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 4 → Nov 4, 2025
0 business days (counted)
Running total: 44 of ? biz days used
16d
▶ Clock Running
Status: Scheduled
Nov 4 → Dec 1, 2025
16 business days (counted)
Running total: 60 of ? biz days used
Created: Sep 2, 2025 Invoiced: Dec 1, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Sep 2 → Sep 2 Created ▶ Running 0 0
Sep 2 → Sep 2 Ready for Scheduling ▶ Running 0 0
Sep 2 → Sep 18 Assigned ▶ Running 12 12
Sep 18 → Nov 4 Scheduled ▶ Running 32 44
Nov 4 → Nov 4 Entered ▶ Running 0 44
Nov 4 → Nov 4 Assigned ▶ Running 0 44
Nov 4 → Dec 1 Scheduled ▶ Running 16 60
Dispatch 0.0d
Coordinators 63.2d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
63.2 days
Over SLA
Billing
0.0 days
Created: Sep 2, 2025 Due: Dec 1, 2025 Completed: Dec 1, 2025 (on time)
📅
60.9 days Total Age
⏱️
33.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
58.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00523555
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment PM Equipment: 2 https://www.ebiotrack.com/inspection.php?iid=29715
Priority
Standard
Origin
Email
Reason
New Case
Contact
Dino Patrikis
Owner
Shelby Robinson
Created
Sep 1, 2025
Work Orders from this Case (1)
WO-01300559 (current) Invoiced
Preventive Maintenance • Darrell Hope
Created: Sep 2, 2025 • Closed: Dec 1, 2025
Completed with significant delays
Invoiced • 183 days old
🚨
Primary Delay 33.0 days stuck in "Scheduled"
⏱️
Total Delay 58.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.7d / 1.0d SLA
Assigned
12.5d / 0.5d SLA
Scheduled
50.0d / 2.0d SLA
04-Scheduled
0.0d
Closed
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
9/18 KSmith -- Scheduled date confirmed with Dino on WO-01300540

9/2 KSmith -- Sent email to schedule on WO-01300540

🔧 Work Performed
Braun - NCL Century Series Lift Serial #: 18112612767 - Asset ID: a0CVU000015E3Ar2AK Braun Ability - Century Series (CL) Serial #: 21820520182 - Asset ID: 13288865 Braun - NCL Century Series Lift Serial #: 181102612768 - Asset ID: 13288864
⚠️ Problem Description
Semi-Annual Equipment PM Equipment: 2 https://www.ebiotrack.com/inspection.php?iid=29715

Timeline

📞
Case Linked Sep 1, 1:01 AM
Case Number: 00523555
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Sep 2, 10:17 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Sep 2, 3:39 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5h 21m
🚨 13.0 business days
🗓️
▶
2 Status: Scheduled Sep 18, 9:39 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-01T14:00:00.000+0000
🚨 33.0 business days
🆕
▶
3 Status: Entered Nov 4, 9:03 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kourtney Smith
Technician: a0h6e00000HyaNhAAJ, Darrell Hope
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-01T14:00:00.000+0000
🚨 17.0 business days
⏱️
▶
2 2x Labor Added Dec 1, 6:58 PM
2x Labor Added → Status: 04-Scheduled
📋
Status: 04-Scheduled by Ben Saur
From: Scheduled
To: 04-Scheduled
Duration in Previous: 27d 9h
🏁
Status: Closed by Ben Saur Dec 1, 7:03 PM
From: 04-Scheduled
To: Closed
Duration in Previous: 5m
📄
▶
2 Status: Ready to Bill Dec 2, 5:58 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🚨 54.8 business days
🧾
Invoice Created Feb 20, 10:00 PM
Invoice Number: SM-248023

Bottlenecks

Assigned
Duration: 12.5 business days (threshold: 4.0 business hours)
Exceeded by 12.0 business days
Scheduled
Duration: 33.0 business days (threshold: 2.0 business days)
Exceeded by 31.0 business days
Scheduled
Duration: 17.0 business days (threshold: 2.0 business days)
Exceeded by 15.0 business days

🔗 Related Artifacts

📞
Case 00523555
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
MedPro
Technician
Darrell Hope
Scheduled
Dec 1, 9:00 AM
Created
Sep 2, 10:17 AM
Invoice #
SM-248023

Work Details (2)

Name Type Status Qty Amount Date
WL-03022865 Labor Open 0.75 $0.00 Dec 1, 6:58 PM
WL-03022866 Labor Open 0.75 $0.00 Dec 1, 6:58 PM

Details