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WO-01300573 ↗ ServiceMax

JAWONIO • Preventive Maintenance • PSM

📍 JAWONIO - 7 HILLSIDE AVENUE — 7 HILLSIDE AVENUE, Haverstraw NY, 10927

Sep 2, 2025 → Dec 2, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (40 biz days late)
Active: 61 biz days
🕐 Clock stopped: Invoiced (Dec 2, 2025)
▶ Clock Running
Status: Created
Sep 2 → Sep 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Sep 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
12d
▶ Clock Running
Status: Assigned
Sep 2 → Sep 18, 2025
12 business days (counted)
Running total: 12 of ? biz days used
49d
▶ Clock Running
Status: Scheduled
Sep 18 → Dec 2, 2025
49 business days (counted)
Running total: 61 of ? biz days used
Created: Sep 2, 2025 Invoiced: Dec 2, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 2 → Sep 2 Created ▶ Running 0 0
Sep 2 → Sep 2 Ready for Scheduling ▶ Running 0 0
Sep 2 → Sep 18 Assigned ▶ Running 12 12
Sep 18 → Dec 2 Scheduled ▶ Running 49 61
Dispatch 0.0d
Coordinators 63.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
63.2 days
Over SLA
Created: Sep 2, 2025 Due: Dec 1, 2025 Completed: Dec 2, 2025 (on time)
📅
61.7 days Total Age
⏱️
50.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
61.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00523557
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment PM Equipment: https://www.ebiotrack.com/inspection.php?iid=29717
Priority
Standard
Origin
Email
Reason
New Case
Contact
Dino Patrikis
Owner
Shelby Robinson
Created
Sep 1, 2025
Work Orders from this Case (1)
WO-01300573 (current) Invoiced
Preventive Maintenance • Darrell Hope
Created: Sep 2, 2025 • Closed: Dec 2, 2025
Completed with significant delays
Invoiced • 183 days old
🚨
Primary Delay 50.0 days stuck in "Scheduled"
⏱️
Total Delay 61.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.6d / 1.0d SLA
Assigned
12.5d / 0.5d SLA
Scheduled
50.0d / 2.0d SLA
04-Scheduled
0.0d
Closed
2.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/1 SRogers: Tech held up at previous WO's and advised this site could not be made to today. Updating scheduled date to 12/2 - POC Dino made aware and agreed to new date.

9/18 KSmith -- Scheduled date confirmed with Dino on WO-01300540

9/2 KSmith -- Sent email to schedule on WO-01300540

🔧 Work Performed
Braun Ability - FL 110 Serial #: #221 - Asset ID: 13288862
⚠️ Problem Description
Semi-Annual Equipment PM Equipment: https://www.ebiotrack.com/inspection.php?iid=29717

Timeline

📞
Case Linked Sep 1, 1:01 AM
Case Number: 00523557
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Sep 2, 10:28 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Sep 2, 3:39 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5h 10m
🚨 13.0 business days
🗓️
▶
2 Status: Scheduled Sep 18, 9:40 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-01T16:00:00.000+0000
🚨 49.0 business days
📅
Dispatch Scheduled by Shawn Rogers Dec 1, 7:47 PM
Scheduled For: 2025-12-02T16:00:00.000+0000
⏱️
▶
3 5x Labor Added Dec 2, 5:33 PM
5x Labor Added → Status: 04-Scheduled → Status: Closed
📋
Status: 04-Scheduled by Ben Saur
From: Scheduled
To: 04-Scheduled
Duration in Previous: 75d 8h
🏁
Status: Closed by Ben Saur
From: 04-Scheduled
To: Closed
Duration in Previous: 1m
⏳ 2.8 business days
📄
Status: Ready to Bill by Diane Patton Dec 4, 12:54 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 19h, 0m
🚨 53.0 business days
🧾
Invoice Created Feb 20, 9:38 PM
Invoice Number: SM-248191

Bottlenecks

Assigned
Duration: 12.5 business days (threshold: 4.0 business hours)
Exceeded by 12.0 business days
Scheduled
Duration: 50.0 business days (threshold: 2.0 business days)
Exceeded by 48.0 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days

🔗 Related Artifacts

📞
Case 00523557
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
MedPro
Technician
Darrell Hope
Scheduled
Dec 2, 11:00 AM
Created
Sep 2, 10:28 AM
Invoice #
SM-248191

Work Details (5)

Name Type Status Qty Amount Date
WL-03023998 Labor Open 0.25 $0.00 Dec 2, 5:33 PM
WL-03023999 Labor Open 0.25 $0.00 Dec 2, 5:33 PM
WL-03024000 Travel Open 5 $0.00 Dec 2, 5:33 PM
WL-03024001 Labor Open 1 $0.00 Dec 2, 5:33 PM
WL-03024002 Travel Open 30 $0.00 Dec 2, 5:33 PM

Details