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WO-01300577 ↗ ServiceMax

NORTHEAST LOUISIANA AMBULANCE SERVICES • Preventive Maintenance • PSM

📍 Northeast Louisiana Ambulance Services- Taylor Street — 233 Taylor Ave, Winnsboro LA, 71295

Sep 2, 2025 → Dec 11, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (48 biz days late)
Active: 69 biz days
🕐 Clock stopped: Completed (Dec 12, 2025)
▶ Clock Running
Status: Created
Sep 2 → Sep 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Sep 5, 2025
3 business days (counted)
Running total: 3 of ? biz days used
62d
▶ Clock Running
Status: Assigned
Sep 5 → Dec 8, 2025
62 business days (counted)
Running total: 65 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 8 → Dec 10, 2025
2 business days (counted)
Running total: 67 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 10 → Dec 11, 2025
1 business day (counted)
Running total: 68 of ? biz days used
▶ Clock Running
Status: 05-Tech-Off-Site
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 68 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 11 → Dec 12, 2025
1 business day (counted)
Running total: 69 of ? biz days used
▶ Clock Running
Status: 05-Tech-Off-Site
Dec 12 → Dec 12, 2025
0 business days (counted)
Running total: 69 of ? biz days used
Created: Sep 2, 2025 Completed: Dec 12, 2025
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Sep 2 → Sep 2 Created ▶ Running 0 0
Sep 2 → Sep 5 Ready for Scheduling ▶ Running 3 3
Sep 5 → Dec 8 Assigned ▶ Running 62 65
Dec 8 → Dec 10 Scheduled ▶ Running 2 67
Dec 10 → Dec 11 Tech On Site ▶ Running 1 68
Dec 11 → Dec 11 05-Tech-Off-Site ▶ Running 0 68
Dec 11 → Dec 12 Tech On Site ▶ Running 1 69
Dec 12 → Dec 12 05-Tech-Off-Site ▶ Running 0 69
Dispatch 0.0d
Coordinators 70.0d
Field Work 2.3d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
70.0 days
Over SLA
Field Work
2.3 days
Over SLA
Billing
0.0 days
Created: Sep 2, 2025 Due: Dec 31, 2025 Completed: Dec 12, 2025 (19 days early)
📅
69.0 days Total Age
⏱️
63.0d in Assigned Longest Stage
🔄
10 transitions Status Changes
⚠️
68.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
44 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Christopher Womack — scheduling delays attributed to technician, not coordinators
Visit 1 Dec 10, 2025
Visit 2 Dec 11, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00523559
eBiotrack - Automated New Inspection Created
Closed
Inspection: Semi-Annual Equipment PM 23 pcs https://www.ebiotrack.com/inspection.php?iid=29719
Priority
Standard
Origin
Email
Reason
New Case
Contact
Danny Posey
Owner
Jessica Sells
Created
Sep 1, 2025
Work Orders from this Case (1)
WO-01300577 (current) Invoiced
Preventive Maintenance • Christopher Womack
Created: Sep 2, 2025 • Closed: Dec 11, 2025
Completed with significant delays
Invoiced • 183 days old
🚨
Primary Delay 63.0 days stuck in "Assigned"
⏱️
Total Delay 68.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
4.0d / 1.0d SLA
Assigned
63.0d / 0.5d SLA
Scheduled
3.0d / 2.0d SLA
Tech On Site
2.3d / 1.0d SLA
05-Tech-Off-Site
1.0d
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/8 KKelch- FSE scheduled directly with the site

10/30/25 NatoshaB - updated due date to 12/31/25. Case/WO created too soon due to manual entry error.

10/30/25 RCook- Chattered: @Lauren Oberg​ @Natosha Beierschmitt​ Can the due date for this PM be moved out to December? Their last PM was completed in June of this year and the customer does not want them done until December. @Kaitlyn Kelch​ 


9/30-CWomack: The PMs came out prematurely and the customer does not want the PMs done until December.

🔧 Work Performed
Completed PMs on 4 Stryker 6500 power pros and 9 Ferno X1. This is the customers current List.
🔍 Technician Findings
Completed PMs on 4 Stryker 6500 power pros and 9 Ferno X1. This is the customers current List.
⚠️ Problem Description
Inspection: Semi-Annual Equipment PM 23 pcs https://www.ebiotrack.com/inspection.php?iid=29719

Timeline

📞
Case Linked Sep 1, 1:01 AM
Case Number: 00523559
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Sep 2, 10:32 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 4.0 business days
👷
▶
2 Technician Assigned Sep 5, 10:49 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3d 0h
🚨 63.0 business days
🗓️
▶
2 Status: Scheduled Dec 8, 10:21 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-12-10T15:00:00.000+0000
💵
2x Expenses Added Dec 8, 11:35 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
🔧
Status: Tech On Site by Christopher Womack Dec 10, 10:21 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 23h
⏱️
▶
2 25x Labor Added Dec 10, 9:05 PM
25x Labor Added → Status: 05-Tech-Off-Site
📋
Status: 05-Tech-Off-Site by Ben Saur
From: Tech On Site
To: 05-Tech-Off-Site
Duration in Previous: 10h 44m
💵
Expenses Added Dec 10, 9:12 PM
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Dec 10, 10:01 PM
Type: Expenses
Status: Open
Qty: 1
🔧
Status: Tech On Site by Christopher Womack Dec 11, 9:07 AM
From: 05-Tech-Off-Site
To: Tech On Site
Duration in Previous: 12h 1m
⏱️
▶
3 14x Labor Added Dec 11, 7:05 PM
14x Labor Added → Status: 05-Tech-Off-Site → Expenses Added
📋
Status: 05-Tech-Off-Site by Ben Saur
From: Tech On Site
To: 05-Tech-Off-Site
Duration in Previous: 9h 58m
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Christopher Womack Dec 11, 7:11 PM
From: 05-Tech-Off-Site, Completed
To: Completed, Closed
Duration in Previous: 6m, 0m
⏳ 3.6 business days
📄
▶
2 Status: Ready to Bill Dec 16, 5:10 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Dec 16, 6:00 PM
Invoice Number: SM-249235

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 63.0 business days (threshold: 4.0 business hours)
Exceeded by 62.5 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Tech On Site
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.1 business hours
Tech On Site
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.1 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00523559
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Christopher Womack
Scheduled
Dec 10, 10:00 AM
Created
Sep 2, 10:32 AM
Invoice #
SM-249235

Work Details (44)

Name Type Status Qty Amount Date
WL-03030011 Expenses Open 1 $0.00 Dec 8, 11:35 AM
WL-03030012 Expenses Open 1 $0.00 Dec 8, 11:35 AM
WL-03033541 Labor Open 1.5 $0.00 Dec 10, 9:05 PM
WL-03033542 Labor Open 1.5 $0.00 Dec 10, 9:05 PM
WL-03033543 Labor Open 1.5 $0.00 Dec 10, 9:05 PM
WL-03033544 Labor Open 1.5 $0.00 Dec 10, 9:05 PM
WL-03033545 Labor Open 1.5 $0.00 Dec 10, 9:05 PM
WL-03033546 Labor Open 1.5 $0.00 Dec 10, 9:05 PM
WL-03033547 Labor Open 1.5 $0.00 Dec 10, 9:05 PM
WL-03033548 Labor Open 5 $0.00 Dec 10, 9:05 PM
WL-03033549 Travel Open 300 $0.00 Dec 10, 9:05 PM
WL-03033551 Travel Open 4 $0.00 Dec 10, 9:05 PM
WL-03033550 Labor Open 0.5 $0.00 Dec 10, 9:05 PM
WL-03033540 Labor Open 1.5 $0.00 Dec 10, 9:05 PM
WL-03033564 Parts Open 1 $45.00 Dec 10, 9:05 PM
WL-03033552 Parts Open 1 $145.00 Dec 10, 9:05 PM
WL-03033553 Parts Open 2 $16.00 Dec 10, 9:05 PM
WL-03033554 Parts Open 1 $145.00 Dec 10, 9:05 PM
WL-03033555 Parts Open 16 $0.00 Dec 10, 9:05 PM
WL-03033556 Parts Open 2 $176.00 Dec 10, 9:05 PM
WL-03033557 Parts Open 2 $234.00 Dec 10, 9:05 PM
WL-03033558 Parts Open 1 $117.00 Dec 10, 9:05 PM
WL-03033559 Parts Open 2 $6.00 Dec 10, 9:05 PM
WL-03033560 Parts Open 1 $71.00 Dec 10, 9:05 PM
WL-03033561 Parts Open 1 $71.00 Dec 10, 9:05 PM
WL-03033562 Parts Open 2 $106.00 Dec 10, 9:05 PM
WL-03033563 Parts Open 2 $176.00 Dec 10, 9:05 PM
WL-03033569 Expenses Open 1 $0.00 Dec 10, 9:12 PM
WL-03033629 Expenses Open 1 $0.00 Dec 10, 10:01 PM
WL-03034937 Labor Open 1.5 $0.00 Dec 11, 7:05 PM
WL-03034938 Labor Open 1.5 $0.00 Dec 11, 7:05 PM
WL-03034939 Labor Open 1.5 $0.00 Dec 11, 7:05 PM
WL-03034940 Labor Open 1.5 $0.00 Dec 11, 7:05 PM
WL-03034941 Labor Open 1.5 $0.00 Dec 11, 7:05 PM
WL-03034942 Labor Open 0.5 $0.00 Dec 11, 7:05 PM
WL-03034943 Travel Open 4 $0.00 Dec 11, 7:05 PM
WL-03034944 Labor Open 5 $0.00 Dec 11, 7:05 PM
WL-03034945 Travel Open 300 $0.00 Dec 11, 7:05 PM
WL-03034947 Parts Open 2 $176.00 Dec 11, 7:05 PM
WL-03034948 Parts Open 2 $234.00 Dec 11, 7:05 PM
WL-03034949 Parts Open 1 $171.45 Dec 11, 7:05 PM
WL-03034950 Parts Open 1 $580.50 Dec 11, 7:05 PM
WL-03034951 Parts Open 1 $110.70 Dec 11, 7:05 PM
WL-03034956 Expenses Open 1 $0.00 Dec 11, 7:10 PM

Details