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WO-01300582 ↗ ServiceMax

LAREDO FIRE DEPARTMENT/EMS OPERATIONS • Preventive Maintenance • PSM

📍 Laredo Fire Department — 616 EAST DEL MAR BLVD, Laredo TX, 78041

Sep 2, 2025 → Oct 22, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (14 biz days late)
Active: 35 biz days
🕐 Clock stopped: Invoiced (Oct 22, 2025)
▶ Clock Running
Status: Created
Sep 2 → Sep 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Sep 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
17d
▶ Clock Running
Status: Assigned
Sep 2 → Sep 25, 2025
17 business days (counted)
Running total: 17 of ? biz days used
18d
▶ Clock Running
Status: Scheduled
Sep 25 → Oct 22, 2025
18 business days (counted)
Running total: 35 of ? biz days used
Created: Sep 2, 2025 Invoiced: Oct 22, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 2 → Sep 2 Created ▶ Running 0 0
Sep 2 → Sep 2 Ready for Scheduling ▶ Running 0 0
Sep 2 → Sep 25 Assigned ▶ Running 17 17
Sep 25 → Oct 22 Scheduled ▶ Running 18 35
Dispatch 0.0d
Coordinators 36.4d
Field Work 1.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
36.4 days
Over SLA
Field Work
1.1 days
Over SLA
Created: Sep 2, 2025 Due: Oct 31, 2025 Completed: Oct 22, 2025 (9 days early)
📅
36.0 days Total Age
⏱️
18.3d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
35.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
22 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00523565
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment PM 14 pieces https://www.ebiotrack.com/inspection.php?iid=29724
Priority
Standard
Origin
Email
Reason
New Case
Contact
EMSAR EMSAR
Owner
Leona Coonrod
Created
Sep 1, 2025
Work Orders from this Case (1)
WO-01300582 (current) Invoiced
Preventive Maintenance • Anthony Wirth
Created: Sep 2, 2025 • Closed: Oct 22, 2025
Completed with significant delays
Invoiced • 183 days old
🚨
Primary Delay 18.3 days stuck in "Scheduled"
⏱️
Total Delay 35.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
18.0d / 0.5d SLA
Scheduled
18.3d / 2.0d SLA
Tech On Site
1.1d / 1.0d SLA
04-Scheduled
0.0d
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/22/25 NatoshaB - Updated SMC to customers new contract that commenced Oct 1st.

9/25 KKelch scheduled per logged email from Adrian

9/2 KKelch called Roberto to schedule for 10/15 between 9 and 10 am. Left VM, sent email. 

🔧 Work Performed
Ferno Washington Inc - Model 35-X ProFlexx Serial #: 19N-422000 - Asset ID: a0C5A00000tFBlpUAG Ferno Washington Inc - Model 35-X ProFlexx Serial #: 20N-443696 - Asset ID: 13247233 Ferno Washington Inc - Model 35-X ProFlexx Serial #: 20N-442706 - Asset ID: a0C5A00000tFC6fUAG Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 10N-156470 - Asset ID: 13247236 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 10N-149641 - Asset ID: 13247228 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 10N-156468 - Asset ID: a0C6e00000vUAXMEA4 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 17N-375523 - Asset ID: 13247229 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 10N-150591 - Asset ID: 13247239 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 10N-150595 - Asset ID: 13247231 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 10N-156469 - Asset ID: a0C6e00000vUAXdEAO Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 10N-149643 - Asset ID: a0C6e00000vUAXkEAO Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 10N-156471 - Asset ID: 13247224 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 10N-150593 - Asset ID: 13247227 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 10N-155983 - Asset ID: 13247237 Ferno Washington Inc - Model 93H Serial #: 15N-324540 - Asset ID: 13247235 Ferno Washington Inc - Model 93H Serial #: 16N-348025 - Asset ID: 13247232 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 19N-413415 - Asset ID: 13247230 Ferno Washington Inc - Model 35-X ProFlexx Serial #: 18N-402039 - Asset ID: 13247226 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 22N-468238 - Asset ID: 13247225 Ferno Washington Inc - Model 93H Serial #: 15N-326435 - Asset ID: 13247223
🔍 Technician Findings
Some units need parts
⚠️ Problem Description
Inspection: Annual Equipment PM 14 pieces https://www.ebiotrack.com/inspection.php?iid=29724

Timeline

📞
Case Linked Sep 1, 1:01 AM
Case Number: 00523565
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Sep 2, 10:36 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Sep 2, 11:26 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 50m
🚨 18.0 business days
🗓️
▶
2 Status: Scheduled Sep 25, 5:14 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-10-22T14:00:00.000+0000
🚨 18.8 business days
🔧
Status: Tech On Site by Anthony Wirth Oct 22, 8:51 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 26d 15h
⏱️
▶
2 22x Labor Added Oct 22, 8:54 PM
22x Labor Added → Status: 04-Scheduled
📋
Status: 04-Scheduled by Ben Saur
From: Tech On Site
To: 04-Scheduled
Duration in Previous: 12h 3m
🏁
Status: Closed by Ben Saur Oct 22, 9:00 PM
From: 04-Scheduled
To: Closed
Duration in Previous: 5m
⏳ 2.4 business days
📄
Status: Ready to Bill by Diane Patton Oct 24, 1:54 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 16h, 0m
⏳ 2.0 business days
🧾
Invoice Created Oct 27, 4:40 PM
Invoice Number: SM-244696

Bottlenecks

Assigned
Duration: 18.0 business days (threshold: 4.0 business hours)
Exceeded by 17.5 business days
Scheduled
Duration: 18.3 business days (threshold: 2.0 business days)
Exceeded by 16.3 business days
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.9 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00523565
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Anthony Wirth
Scheduled
Oct 22, 10:00 AM
Created
Sep 2, 10:36 AM
Invoice #
SM-244696

Work Details (22)

Name Type Status Qty Amount Date
WL-02980778 Labor Open 0.5 $0.00 Oct 22, 8:54 PM
WL-02980779 Labor Open 0.5 $0.00 Oct 22, 8:54 PM
WL-02980780 Labor Open 0.5 $0.00 Oct 22, 8:54 PM
WL-02980781 Labor Open 0.5 $0.00 Oct 22, 8:54 PM
WL-02980782 Labor Open 0.5 $0.00 Oct 22, 8:54 PM
WL-02980783 Labor Open 0.5 $0.00 Oct 22, 8:54 PM
WL-02980784 Labor Open 0.5 $0.00 Oct 22, 8:54 PM
WL-02980785 Labor Open 0.5 $0.00 Oct 22, 8:54 PM
WL-02980786 Labor Open 0.5 $0.00 Oct 22, 8:54 PM
WL-02980787 Labor Open 0.5 $0.00 Oct 22, 8:54 PM
WL-02980788 Labor Open 0.5 $0.00 Oct 22, 8:54 PM
WL-02980789 Labor Open 0.5 $0.00 Oct 22, 8:54 PM
WL-02980790 Labor Open 0.5 $0.00 Oct 22, 8:54 PM
WL-02980791 Labor Open 0.5 $0.00 Oct 22, 8:54 PM
WL-02980792 Labor Open 0.5 $0.00 Oct 22, 8:54 PM
WL-02980793 Labor Open 0.5 $0.00 Oct 22, 8:54 PM
WL-02980794 Labor Open 0.5 $0.00 Oct 22, 8:54 PM
WL-02980795 Labor Open 2.5 $0.00 Oct 22, 8:54 PM
WL-02980796 Travel Open 149 $0.00 Oct 22, 8:54 PM
WL-02980797 Labor Open 0.5 $0.00 Oct 22, 8:54 PM
WL-02980798 Labor Open 2.5 $0.00 Oct 22, 8:54 PM
WL-02980799 Travel Open 149 $0.00 Oct 22, 8:54 PM

Details