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WO-01300591 ↗ ServiceMax

Western NY Department of Developmental Disabilities • Preventive Maintenance • PSM

📍 Millersport Day Hab — 2295 Millersport Hwy, Getzville NY, 14068

Sep 2, 2025 → Nov 10, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (27 biz days late)
Active: 48 biz days
🕐 Clock stopped: Completed (Nov 10, 2025)
▶ Clock Running
Status: Created
Sep 2 → Sep 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
20d
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Sep 30, 2025
20 business days (counted)
Running total: 20 of ? biz days used
9d
▶ Clock Running
Status: Assigned
Sep 30 → Oct 14, 2025
9 business days (counted)
Running total: 29 of ? biz days used
19d
▶ Clock Running
Status: Scheduled
Oct 14 → Nov 10, 2025
19 business days (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 48 of ? biz days used
Created: Sep 2, 2025 Completed: Nov 10, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 2 → Sep 2 Created ▶ Running 0 0
Sep 2 → Sep 30 Ready for Scheduling ▶ Running 20 20
Sep 30 → Oct 14 Assigned ▶ Running 9 29
Oct 14 → Nov 10 Scheduled ▶ Running 19 48
Nov 10 → Nov 10 Tech On Site ▶ Running 0 48
Dispatch 0.0d
Coordinators 50.5d
Field Work 0.5d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
50.5 days
Over SLA
Field Work
0.5 days
Billing
0.0 days
Created: Sep 2, 2025 Due: Oct 31, 2025 Completed: Nov 11, 2025 (10 days late)
📅
49.0 days Total Age
⏱️
21.0d in Ready for Scheduling Longest Stage
🔄
8 transitions Status Changes
⚠️
47.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00523576
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment PM 5 pcs https://www.ebiotrack.com/inspection.php?iid=29737
Priority
Standard
Origin
Email
Reason
New Case
Contact
2295 Millersport Hwy House Supervisor Please call, do not email unless no answer
Owner
Jessica Sells
Created
Sep 1, 2025
Work Orders from this Case (1)
WO-01300591 (current) Invoiced
Preventive Maintenance • Erwin Forster
Created: Sep 2, 2025 • Closed: Nov 10, 2025
Completed with significant delays
Invoiced • 183 days old
🚨
Primary Delay 21.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 47.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
21.0d / 1.0d SLA
Assigned
9.5d / 0.5d SLA
Scheduled
20.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.4d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
10/14 KSmith -- Scheduled with house supervisor for 11/10. 11am-1pm

10/13 KSmith -- Left VM to schedule inspection

10/9 KSmith -- Left VM to schedule inspection

9/30 KSmith -- Left VM to schedule inspection

🔧 Work Performed
4 lifts pass and 1 fail. PM service completed.
🔍 Technician Findings
5 lifts on site. 4 lifts on charger 1 off
⚠️ Problem Description
Inspection: Annual Equipment PM 5 pcs https://www.ebiotrack.com/inspection.php?iid=29737

Timeline

📞
Case Linked Sep 1, 1:01 AM
Case Number: 00523576
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Sep 2, 10:49 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 21.0 business days
👷
▶
2 Technician Assigned Sep 30, 3:55 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 28d 5h
🚨 10.0 business days
🗓️
▶
2 Status: Scheduled Oct 14, 9:34 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-11-10T17:00:00.000+0000
🚨 16.0 business days
📅
Dispatch Scheduled by Kourtney Smith Nov 4, 11:22 AM
Scheduled For: 2025-11-10T18:30:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Erwin Forster Nov 10, 2:43 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 27d 6h
✔️
Status: Completed by Erwin Forster Nov 10, 3:57 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 14m
⏱️
▶
2 2x Labor Added Nov 10, 6:52 PM
2x Labor Added → 4x Labor Added
⏱️
4x Labor Added
Type: Labor, Travel, Expenses
Status: Open
Qty: 1.4166666666667, 5.5, 75
🏁
Status: Closed by Erwin Forster Nov 10, 7:13 PM
From: Completed
To: Closed
Duration in Previous: 3h 15m
⏳ 1.6 business days
📄
▶
2 Status: Ready to Bill Nov 12, 4:42 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 2.9 business days
🧾
Invoice Created Nov 16, 12:59 PM
Invoice Number: SM-246367

Bottlenecks

Ready for Scheduling
Duration: 21.0 business days (threshold: 1.0 business days)
Exceeded by 20.0 business days
Assigned
Duration: 9.5 business days (threshold: 4.0 business hours)
Exceeded by 9.0 business days
Scheduled
Duration: 20.0 business days (threshold: 2.0 business days)
Exceeded by 18.0 business days

🔗 Related Artifacts

📞
Case 00523576
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Erwin Forster
Scheduled
Nov 10, 1:30 PM
Created
Sep 2, 10:49 AM
Invoice #
SM-246367

Work Details (6)

Name Type Status Qty Amount Date
WL-03002609 Labor Open 0.25 $0.00 Nov 10, 6:52 PM
WL-03002610 Labor Open 1.4166666666667 $600.00 Nov 10, 6:52 PM
WL-03002611 Labor Open 1.4166666666667 $0.00 Nov 10, 6:56 PM
WL-03002612 Travel Open 5.5 - Nov 10, 6:56 PM
WL-03002613 Travel Open 75 - Nov 10, 6:56 PM
WL-03002614 Expenses Open 1 $0.00 Nov 10, 6:56 PM

Details