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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01300597 ↗ ServiceMax

Coastal Family Health Center • Inspection • PSM

📍 Coastal Family Health Center - Biloxi Pharmacy — 1029 Division St, Suite B, Biloxi MS, 39530

Sep 2, 2025 → Oct 27, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (17 biz days late)
Active: 38 biz days
🕐 Clock stopped: Tech Off Site (Oct 27, 2025)
▶ Clock Running
Status: Created
Sep 2 → Sep 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Sep 8, 2025
4 business days (counted)
Running total: 4 of ? biz days used
32d
▶ Clock Running
Status: Assigned
Sep 8 → Oct 23, 2025
32 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 23 → Oct 27, 2025
2 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 27 → Oct 27, 2025
0 business days (counted)
Running total: 38 of ? biz days used
Created: Sep 2, 2025 Tech Off Site: Oct 27, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 2 → Sep 2 Created ▶ Running 0 0
Sep 2 → Sep 8 Ready for Scheduling ▶ Running 4 4
Sep 8 → Oct 23 Assigned ▶ Running 32 36
Oct 23 → Oct 27 Scheduled ▶ Running 2 38
Oct 27 → Oct 27 Tech On Site ▶ Running 0 38
Dispatch 0.0d
Coordinators 40.3d
Field Work 1.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
40.3 days
Over SLA
Field Work
1.3 days
Created: Sep 2, 2025 Due: Oct 31, 2025 Completed: Oct 28, 2025 (3 days early)
📅
39.3 days Total Age
⏱️
32.9d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
36.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00523587
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 5 pieces https://www.ebiotrack.com/inspection.php?iid=29760
Priority
Standard
Origin
Email
Reason
New Case
Contact
Brittany Balius
Owner
Sherry Reich
Created
Sep 1, 2025
Work Orders from this Case (1)
WO-01300597 (current) Invoiced
Inspection • Jason Cunningham
Created: Sep 2, 2025 • Closed: Oct 27, 2025
Completed with significant delays
Invoiced • 183 days old
🚨
Primary Delay 32.9 days stuck in "Assigned"
⏱️
Total Delay 36.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
5.0d / 1.0d SLA
Assigned
32.9d / 0.5d SLA
Scheduled
2.4d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Tech Off Site
1.2d / 2.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/23/25 AJinerson - Call logged on WO-01300523. FSE called POC Rodney needing to clarify/confirm scheduling remaining inspections for next week. Rodney confirmed the below:

Monday, 10/27:


1st stop with arrival time between 10:00 a.m. 12:00 p.m. - Coastal Family Health Center - Biloxi Division Street Pharmacy - 1025-A Division Street Biloxi, MS 39530 - WO-01300597 - 5 PCS


2nd stop with arrival between 12:00 p.m. 1:00 p.m. - Coastal Family Health Center - Biloxi Pediatrics - 735 Division Street Biloxi, MS 39530 - WO-01307172 - 41 PCS


3rd stop if time allows - Coastal Family Health Center - Biloxi Main Clinic for Adult Medical Primary Care - 715-A Division Street Biloxi, MS 39530 - WO-01300523 - 157 PCS

Tuesday, 10/28


Arrival between 8:00 a.m. 9:00 a.m. - Coastal Family Health Center - Biloxi Main Clinic for Adult Medical Primary Care - 715-A Division Street Biloxi, MS 39530 - WO-01300523 - 157 PCS


10/23/25 AJinerson - Email logged on WO-01300523. Sent follow up email to Rodney needing to confirm scheduling the remaining below OCT. Inspections:


Monday, 10/27:

1st stop with arrival time between 10:00 a.m. 12:00 p.m. - Coastal Family Health Center - Biloxi Division Street Pharmacy - 1025-A Division Street Biloxi, MS 39530 - WO-01300597 - 5 PCS

2nd stop with arrival between 12:00 p.m. 1:00 p.m. - Coastal Family Health Center - Biloxi Pediatrics - 735 Division Street Biloxi, MS 39530 - WO-01307172 - 41 PCS

3rd stop if time allows - Coastal Family Health Center - Biloxi Main Clinic for Adult Medical Primary Care - 715-A Division Street Biloxi, MS 39530 - WO-01300523 - 157 PCS

Tuesday, 10/28

Arrival between 8:00 a.m. 9:00 a.m. - Coastal Family Health Center - Biloxi Main Clinic for Adult Medical Primary Care - 715-A Division Street Biloxi, MS 39530 - WO-01300523 - 157 PCS

Thursday, 10/30 Friday, 10/31

Below are the remaining inspections, please let us know if Thursday, 10/30 or Friday, 10/31 works for any of these locations and we will proceed with scheduling as time allows.

Coastal Family Health Center - Lucedale Clinic - 11231C Old Highway 63 LUCEDALE, MS 39452 - WO-01298359 38 PCS

Need to schedule during same visit/same address:

Coastal Family Health Center - Administration Building - 10467 Corporate Drive Gulfport, MS 39503 - WO-01300938 8 PCS

Coastal Family Health Center - Mobile Unit #2 Corporate Building - 10467 Corporate Drive Gulfport, MS 39503 - WO-01307847 24 PCS

Coastal Family Health Center - Leakesville for Adult and Pediatric, Dental, OPT - 951 Main ST Leakesville, MS 39451 - WO-01310212 Misc. Inspection 


10/21/25 AJinerson - Email logged on WO-01300523. Sent email to Rodney to schedule remaining Oct. Inspections offering week of Mon. 10/27 - 10/31.


Monday, 10/27:

1st stop with arrival time between 10:00 a.m. – 12:00 p.m. - Coastal Family Health Center - Biloxi Division Street Pharmacy - 1025-A Division Street Biloxi, MS 39530 - WO-01300597 - 5 PCS 

2nd stop with arrival between 12:00 p.m. – 1:00 p.m. - Coastal Family Health Center - Biloxi Pediatrics - 735 Division Street Biloxi, MS 39530 - WO-01307172 - 41 PCS

3rd stop if time allows - Coastal Family Health Center - Biloxi Main Clinic for Adult Medical Primary Care - 715-A Division Street Biloxi, MS 39530 - WO-01300523 - 157 PCS

 

Tuesday, 10/28

Arrival between 8:00 a.m. – 9:00 a.m. - Coastal Family Health Center - Biloxi Main Clinic for Adult Medical Primary Care - 715-A Division Street Biloxi, MS 39530 - WO-01300523 - 157 PCS

 

Wednesday, 10/29

Coastal Family Health - East Central High - 5500 Hurley Wade Road Moss Point, MS 39562 - WO-01305567 – 24 PC 

Coastal Family Health Center - Escatawpa Upper Elementary School - 4208 Jamestown RD Moss Point, MS 39563 - WO-01297158 - 14 PCS

Coastal Family Health Center - Magnolia ST School Health Clinic Services - 4630 Magnolia Dr. Moss Point, MS 39563 - WO-01297407 – 32 PCS

Coastal Family Health Center - Kreole Primary Elementary School - 6312 MLK Blvd. Moss Point, MS 39563 - WO-01297143 – 14 PCS

Coastal Family Health Center - Weems Dr. School Health Clinic Services - 4913 Weems Dr. Moss Point 39563 – School Health Moss Point, MS 39563 - WO-01297164 – 14 PCS

 

Thursday, 10/30 – Friday, 10/31

Coastal Family Health Center - Bay St. Louis for Adult and Pediatric Medical Pri - 109 Hospital Drive Bay St. Louis, MS 39520 - WO-01307607 – 1 PC, Centrifuge - Misc. Inspection.

Coastal Family Health Center - Lucedale Clinic - 11231C Old Highway 63 LUCEDALE, MS 39452 - WO-01298359 – 38 PCS

Coastal Family Health Center - Leakesville for Adult and Pediatric, Dental, OPT - 951 Main ST Leakesville, MS 39451 - WO-01310212 – Misc. Inspection

 

Need to schedule during same visit/same address:

Coastal Family Health Center - Administration Building - 10467 Corporate Drive Gulfport, MS 39503 - WO-01300938 – 8 PCS

Coastal Family Health Center - Mobile Unit #2 Corporate Building - 10467 Corporate Drive Gulfport, MS 39503 - WO-01307847 – 24 PCS 



10/22/25 AJinerson - Email logged on WO-01300523. Rodney FWD scheduling email to all sites needing to confirm below schedule.



10/21/25 AJinerson - Email logged on WO-01300523. Sent email to Rodney to schedule remaining Oct. Inspections offering week of Mon. 10/27 - 10/31.


Monday, 10/27:

1st stop with arrival time between 10:00 a.m. – 12:00 p.m. - Coastal Family Health Center - Biloxi Division Street Pharmacy - 1025-A Division Street Biloxi, MS 39530 - WO-01300597 - 5 PCS 

2nd stop with arrival between 12:00 p.m. – 1:00 p.m. - Coastal Family Health Center - Biloxi Pediatrics - 735 Division Street Biloxi, MS 39530 - WO-01307172 - 41 PCS

3rd stop if time allows - Coastal Family Health Center - Biloxi Main Clinic for Adult Medical Primary Care - 715-A Division Street Biloxi, MS 39530 - WO-01300523 - 157 PCS

 

Tuesday, 10/28

Arrival between 8:00 a.m. – 9:00 a.m. - Coastal Family Health Center - Biloxi Main Clinic for Adult Medical Primary Care - 715-A Division Street Biloxi, MS 39530 - WO-01300523 - 157 PCS

 

Wednesday, 10/29

Coastal Family Health - East Central High - 5500 Hurley Wade Road Moss Point, MS 39562 - WO-01305567 – 24 PC 

Coastal Family Health Center - Escatawpa Upper Elementary School - 4208 Jamestown RD Moss Point, MS 39563 - WO-01297158 - 14 PCS

Coastal Family Health Center - Magnolia ST School Health Clinic Services - 4630 Magnolia Dr. Moss Point, MS 39563 - WO-01297407 – 32 PCS

Coastal Family Health Center - Kreole Primary Elementary School - 6312 MLK Blvd. Moss Point, MS 39563 - WO-01297143 – 14 PCS

Coastal Family Health Center - Weems Dr. School Health Clinic Services - 4913 Weems Dr. Moss Point 39563 – School Health Moss Point, MS 39563 - WO-01297164 – 14 PCS

 

Thursday, 10/30 – Friday, 10/31

Coastal Family Health Center - Bay St. Louis for Adult and Pediatric Medical Pri - 109 Hospital Drive Bay St. Louis, MS 39520 - WO-01307607 – 1 PC, Centrifuge - Misc. Inspection.

Coastal Family Health Center - Lucedale Clinic - 11231C Old Highway 63 LUCEDALE, MS 39452 - WO-01298359 – 38 PCS

Coastal Family Health Center - Leakesville for Adult and Pediatric, Dental, OPT - 951 Main ST Leakesville, MS 39451 - WO-01310212 – Misc. Inspection

 

Need to schedule during same visit/same address:

Coastal Family Health Center - Administration Building - 10467 Corporate Drive Gulfport, MS 39503 - WO-01300938 – 8 PCS

Coastal Family Health Center - Mobile Unit #2 Corporate Building - 10467 Corporate Drive Gulfport, MS 39503 - WO-01307847 – 24 PCS 



10/21/25 AJinerson - Call logged on WO-01300523. 

Called number we have listed in system for Rodney #228-386-1145 to schedule remaining Oct. Inspections now that we have week that tech can travel (10/27 - 10/31). 

Rodney was driving at time of call and said it would be best to schedule via email, will follow up with email. 


9/29/25 AJinerson - Email logged on WO-01300938. Sent email to POC Rodney and Mary offering tech visit for the below remaining sites on the below dates:

Coastal Family Health Center - Administration Building - 10467 Corporate Drive Gulfport, MS 39503 (WO-01300938)

 

Coastal Family Health Center - Biloxi Division Street Pharmacy - 1025-A Division Street Biloxi, MS 39530 (WO-01300597)

 

Coastal Family Health - Pharmacy - 7312 MS-63 Moss Point, MS 39563 (WO-01300533)

  

Tomorrow, 9/30 with arrival between 1:00 p.m. – 3:00 p.m.

Wednesday, 10/1 with arrival between 2:00 p.m. – 4:00 p.m


9/19/25 AJinerson - Email logged on WO-01300938. Sent follow up email to POCs Rodney and Mary offering to schedule multiple inspections on the below dates:

Wednesday, 9/24 with arrival between 10:00 a.m. – 12:00 p.m.

Thursday, 9/25 with arrival between 10:00 a.m. – 12:00 p.m.

 Friday, 9/26 with arrival between 10:00 a.m. – 12:00 p.m.

Monday, 9/29 with arrival between 10:00 a.m. – 12:00 p.m.

Tuesday, 9/30 with arrival between 10:00 a.m. – 12:00 p.m.


9/15/25 AJinerson - Email logged on WO-01300938. Sent email to POC Rodney and Mary offering to schedule the below inspections during the week of 9/22-9/26 asking which dates work best per site:


Coastal Family Health Center - Gulfport Pharmacy Health Care - 9113 Hwy 49, St. 200, Hopkins Blvd Ctr. Gulfport, MS 39501 - WO-01297943

 

Coastal Family Health Center - Administration Building - 10467 Corporate Drive Gulfport, MS 39503 - WO-01300938

 

Coastal Family Health Center - Biloxi Division Street Pharmacy - 1025-A Division Street Biloxi, MS 39530 - WO-01300597

 

Coastal Family Health - Pharmacy - 7312 MS-63 Moss Point, MS 39563 - WO-01300533

 

Coastal Family Health - St. Martin North Elementary - 16308 Lemoyne Blvd Biloxi, MS 39532 - WO-01300507


9/15/25 AJinerson - Call logged on WO-01300938. Called POC to schedule tech visit, spoke with Mary who was checking to see if facility director is available to schedule. Left VM for Rodney Gresham regarding scheduling multiple inspection locations. 

🔧 Work Performed
10/27 Jason - Inspection Complete - Performed inspection on 6 devices. All devices passed inspection. Placed all devices back into service.
🔍 Technician Findings
Located all devices that needed to be inspected. Archived the devices that couldn't be located.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 5 pieces https://www.ebiotrack.com/inspection.php?iid=29760

Timeline

📞
Case Linked Sep 1, 7:00 AM
Case Number: 00523587
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
1.0 business days
📋
2 Work Order Created Sep 2, 10:56 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 5.0 business days
👷
2 Technician Assigned Sep 8, 1:09 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 6d 2h
🚨 33.0 business days
🗓️
2 Status: Scheduled Oct 23, 4:24 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-10-27T15:00:00.000+0000
2.9 business days
🔧
Status: Tech On Site by Jason Cunningham Oct 27, 11:49 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 19h
🚗
Status: Tech Off Site by Jason Cunningham Oct 27, 12:31 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 42m
⏱️
2 3x Labor Added Oct 27, 10:10 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Jason Cunningham
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 9h 39m, 0m
📄
Status: Ready to Bill by Diane Patton Oct 28, 1:42 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 15h 30m
🚨 19.0 business days
🧾
Invoice Created Nov 24, 1:22 PM
Invoice Number: SM-244979

Bottlenecks

Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Assigned
Duration: 32.9 business days (threshold: 4.0 business hours)
Exceeded by 32.4 business days
Scheduled
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 3.6 business hours

🔗 Related Artifacts

📞
Case 00523587
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Jason Cunningham
Scheduled
Oct 27, 11:00 AM
Created
Sep 2, 10:56 AM
Invoice #
SM-244979

Work Details (3)

Name Type Status Qty Amount Date
WL-02986004 Labor Open 2.75 $0.00 Oct 27, 10:10 PM
WL-02986005 Labor Open 0.75 $1,195.00 Oct 27, 10:10 PM
WL-02986006 Travel Open 145 - Oct 27, 10:10 PM

Details