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WO-01300609 ↗ ServiceMax

HCA Urgent Care • Inspection • PSM

📍 CareNow UC - Southern Highlands and Cactus #24712 — 10530 Southern Highlands Pkwy, Suite 105, Las Vegas NV, 89141

Sep 2, 2025 → Sep 4, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✓ SLA Met (17 biz days early)
Active: 3 biz days
🕐 Clock stopped: Tech Off Site (Sep 5, 2025)
▶ Clock Running
Status: Created
Sep 2 → Sep 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Sep 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 2 → Sep 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Sep 2 → Sep 4, 2025
2 business days (counted)
Running total: 2 of ? biz days used
1d
▶ Clock Running
Status: Tech On Site
Sep 4 → Sep 5, 2025
1 business day (counted)
Running total: 3 of ? biz days used
Created: Sep 2, 2025 Tech Off Site: Sep 5, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 2 → Sep 2 Created ▶ Running 0 0
Sep 2 → Sep 2 Ready for Scheduling ▶ Running 0 0
Sep 2 → Sep 2 Assigned ▶ Running 0 0
Sep 2 → Sep 4 Scheduled ▶ Running 2 2
Sep 4 → Sep 5 Tech On Site ▶ Running 1 3
Dispatch 0.0d
Coordinators 3.1d
Field Work 1.2d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.1 days
Over SLA
Field Work
1.2 days
Over SLA
Billing
0.0 days
Created: Sep 2, 2025 Due: Oct 30, 2025 Completed: Sep 5, 2025 (55 days early)
📅
3.2 days Total Age
⏱️
2.8d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
1.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00523592
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 45 pieces https://www.ebiotrack.com/inspection.php?iid=29764
Priority
Standard
Origin
Email
Reason
New Case
Contact
Christina Manalo
Owner
Leona Coonrod
Created
Sep 1, 2025
Work Orders from this Case (1)
WO-01300609 (current) Invoiced
Inspection • Michael Russell
Created: Sep 2, 2025 • Closed: Sep 4, 2025
Completed with minor delays
Invoiced • 183 days old
🚨
Primary Delay 2.8 days stuck in "Scheduled"
⏱️
Total Delay 1.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Scheduled
2.8d / 2.0d SLA
Tech On Site
1.2d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9-2 Mburris called site set appt with Tonya

🔧 Work Performed
performed inspection and calibration
🔍 Technician Findings
inspection and calibration
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 45 pieces https://www.ebiotrack.com/inspection.php?iid=29764

Timeline

📞
Case Linked Sep 1, 7:00 AM
Case Number: 00523592
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Sep 2, 11:12 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Sep 2, 12:07 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 54m
🗓️
▶
2 Status: Scheduled Sep 2, 1:50 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-09-04T16:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Michael Russell Sep 4, 12:07 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 22h
🚗
▶
3 Status: Tech Off Site Sep 4, 9:19 PM
Status: Tech Off Site → 5x Labor Added → Status: Completed
⏱️
5x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1, 4, 34
✔️
Status: Completed by Michael Russell
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 4m, 0m
⏳ 2.3 business days
📄
▶
2 Status: Ready to Bill Sep 8, 6:04 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created Sep 9, 4:54 PM
Invoice Number: SM-240346

Bottlenecks

Scheduled
Duration: 2.8 business days (threshold: 2.0 business days)
Exceeded by 6.2 business hours
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00523592
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Michael Russell
Scheduled
Sep 4, 12:00 PM
Created
Sep 2, 11:12 AM
Invoice #
SM-240346

Work Details (5)

Name Type Status Qty Amount Date
WL-02925960 Labor Open 1 $0.00 Sep 4, 9:23 PM
WL-02925961 Labor Open 4 $855.00 Sep 4, 9:23 PM
WL-02925962 Labor Open 1 $0.00 Sep 4, 9:23 PM
WL-02925963 Travel Open 34 - Sep 4, 9:23 PM
WL-02925964 Travel Open 34 - Sep 4, 9:23 PM

Details